big system developer
Chapter 116 Customer Intention Analysis
Chapter 116 Customer Intention Analysis
"It should be my words that matter," Mu Chen thought.
In the past few days, he obviously felt that his team members were more serious about picking up customers.
Mu Chen stood by Chen Kai's side, pretending to be playing with his mobile phone, listening to Chen Kai talk about the client's situation.
He has also carefully observed Chen Kai's state in the past few days, and it seems that it is not as bad as Zhou Yang said.
But Chen Kai's ability to talk and make decisions seems to be weaker.
Muchen followed behind and listened to Chen Kai talk about clients several times, but he didn't grasp the client's pain points well to make a decision.
For any prospective customer, the reason for buying a house must be a factor that affects him.
It may be because of traffic, it may be because of the school, it may be because of price or quality, and a series of factors.
"Purchase and Sales Capability Assessment, Target Chen Kai"
"Chen Kai: Talking ability: 72, teamwork ability: 75, leadership ability: 76"
Mu Chen thought for a moment, and then selected Zhao Yang for evaluation.
"Zhao Yang: Talking ability: 77, teamwork ability: 76, leadership ability: 75"
Mu Chen looked at the data on it and immediately felt relieved.
He had always been a little strange before, could it be that everyone's ability to talk is so strong.
Muchen's customers who have passed the system assessment so far.The talker ability values are all above 80, which made him doubt whether this 80 is the average level.
Now that I saw the data of the two people here, I immediately realized that this is the normal data.
The sales of Wangjiang Mansion are all selected by thousands of people. Except for Liang Tao, the group of old people when Mu Chen entered the project at that time were all very good at talking about customers.
Needless to say, those who were recruited later were basically the top few in each real estate.
And the candidates selected for Xingsha's support are all the top ones, and naturally they are all good.
"Director, help me talk about the client." Chen Kai walked to Mu Chen's side with the floor plan in his hand, and whispered.
Muchen looked at Chen Kai.I was distracted just now, and didn't pay attention to Chen Kai's customer intention.
"What's the situation with the client?" Muchen asked.
"The main decision makers are the couple. They want to buy a wedding house, and everything they look at is okay. The distributors also got along with me. They want me to make a decision directly today, but I haven't made a decision after several times." Chen Kai said a little discouraged.
Mu Chen frowned slightly, "What is the customer's resistance point, why don't you want to order today?"
Chen Kai shook his head, "I feel that the customer is obviously quite satisfied, but it's just a matter of consideration. I've exhausted all the discounts, but it still doesn't work."
"How big is it?" Muchen asked.
"The set of 120, I recommend 1-2601." Chen Kai thought for a while and said.
Mu Chen looked at Chen Kai, and then glanced at the client. Chen Kai basically didn't say anything, but there was no way, since Chen Kai said he wanted his help, he had no choice but to do so.
"You go and drag the customer with you first, and I'll ask the distributor," Mu Chen said, waving quietly towards the distributor.
"Brother, what's going on with this customer?" Mu Chen asked quickly when he saw the distributor approaching.
But the distributor said with a puzzled look: "I don't know too well. I have been with this client for a long time. It was originally for buying a house and getting married, and the intention is very high. But I don't know why I have been hesitating. I think the client should be Any concerns."
Mu Chen nodded slightly, pondered for a while, and then walked towards the client.
"Hello, Mr. Wu, I'm the person in charge of this project. If you have any concerns or questions, you can tell me." Mu Chen had a smile on his face, and his voice sounded particularly gentle.
Wu Yong raised his head to look at Mu Chen when he heard Mu Chen's words.
"Hi, there's nothing to worry about, it's just that buying a house is a big deal, so we have to discuss it." Wu Yong said and looked at his girlfriend.
But Wu Yong's girlfriend didn't agree as much as Mu Chen imagined, but looked down at the floor plan without saying a word.
"Ms. Wang, what about you? I see that you have been looking at the floor plan. If you have any questions, I can answer them for you." Mu Chen immediately focused on Wang Bing.
Wang Bing raised his head in an instant, looked at Wu Yong subconsciously, and found that Wu Yong did not express anything, a trace of frustration flashed in his eyes, and said lightly: "No, he made up his mind about this matter."
Muchen felt something was wrong.
Muchen's brain was running rapidly, and countless possibilities flashed through.
The two parties are in a relationship between boyfriend and girlfriend, and the house is bought for marriage, then. .
Muchen thought of a possibility.
"Huh..." Mu Chen opened the system mall and found the thing in the supervisor section.
"Analysis of purchasing customer intention, target selection: Wu Yong, Wang Bing"
"Ding. The customer intention analysis is as follows"
In an instant, the points were deducted, and a piece of information poured into Mu Chen's mind.
"Wu Yong, male, 30 years old, white-collar worker in the company, purpose of purchasing a house: to buy a house to get married, budget of about 120 million, resistance: the investor is a parent, and only one person's name is allowed on the real estate certificate."
"Wang Bing, female, 27 years old, a white-collar worker in a company, the purpose of buying a house: to buy a house for marriage, with a budget of 0, resistance: I want to add my name on the house. But Wu Yong's parents disagree."
Mu Chen looked at the information in his mind and confirmed his guess.
He has seen too many such customers. If he had received them by himself, he would have dispelled the customers' concerns long ago, because in the process of receiving them, he would inquire about the customers' true intentions and real resistance step by step.
"If you buy a house here, do you pay for it in full or prepare for a loan?" Mu Chen asked.
"If you are sure to buy it, you will pay the full price," Wu Yong said after thinking for a while.
When Mu Chen thought about it, it became easier.
It's just adding a name, and now it's clearly stipulated in the law that if they really fall out later, they will get divorced.
When doing property division, as long as one party can produce evidence that he unilaterally paid all the house money, then the court will directly award that party when making a judgment.
"Okay, let's do this for today. Let's think about it first." Wu Yong said and looked at Wang Bing.
Mu Chen nodded slightly, "Chen Kai will send the client off, and then come find me later."
Mu Chen already had an idea in his mind, so he was naturally not in a hurry, as long as the play was performed well, then the house would definitely be fine.
"Supervisor?" Chen Kai called Mu Chen suspiciously.
"Have you added the customer's WeChat?" Mu Chen asked.
Chen Kai nodded.
"Okay, you can find something on the Internet. It probably means that if you get divorced, as long as you can prove that the house payment is from the man, then even if the woman's name is added to the house, it still belongs to the man." Mu Chen said.
"Be sure to find a more reliable one and keep it well, and then when chatting with the customer at night, pretend to mention this matter by accident, and then send him the screenshot, the problem with this order should not be big Yes." Mu Chen patted Chen Kai on the shoulder and said with a smile.
Chen Kai nodded confusedly when he heard Mu Chen's words.
Chapter 3!Complete the promise!Please recommend!
(End of this chapter)
"It should be my words that matter," Mu Chen thought.
In the past few days, he obviously felt that his team members were more serious about picking up customers.
Mu Chen stood by Chen Kai's side, pretending to be playing with his mobile phone, listening to Chen Kai talk about the client's situation.
He has also carefully observed Chen Kai's state in the past few days, and it seems that it is not as bad as Zhou Yang said.
But Chen Kai's ability to talk and make decisions seems to be weaker.
Muchen followed behind and listened to Chen Kai talk about clients several times, but he didn't grasp the client's pain points well to make a decision.
For any prospective customer, the reason for buying a house must be a factor that affects him.
It may be because of traffic, it may be because of the school, it may be because of price or quality, and a series of factors.
"Purchase and Sales Capability Assessment, Target Chen Kai"
"Chen Kai: Talking ability: 72, teamwork ability: 75, leadership ability: 76"
Mu Chen thought for a moment, and then selected Zhao Yang for evaluation.
"Zhao Yang: Talking ability: 77, teamwork ability: 76, leadership ability: 75"
Mu Chen looked at the data on it and immediately felt relieved.
He had always been a little strange before, could it be that everyone's ability to talk is so strong.
Muchen's customers who have passed the system assessment so far.The talker ability values are all above 80, which made him doubt whether this 80 is the average level.
Now that I saw the data of the two people here, I immediately realized that this is the normal data.
The sales of Wangjiang Mansion are all selected by thousands of people. Except for Liang Tao, the group of old people when Mu Chen entered the project at that time were all very good at talking about customers.
Needless to say, those who were recruited later were basically the top few in each real estate.
And the candidates selected for Xingsha's support are all the top ones, and naturally they are all good.
"Director, help me talk about the client." Chen Kai walked to Mu Chen's side with the floor plan in his hand, and whispered.
Muchen looked at Chen Kai.I was distracted just now, and didn't pay attention to Chen Kai's customer intention.
"What's the situation with the client?" Muchen asked.
"The main decision makers are the couple. They want to buy a wedding house, and everything they look at is okay. The distributors also got along with me. They want me to make a decision directly today, but I haven't made a decision after several times." Chen Kai said a little discouraged.
Mu Chen frowned slightly, "What is the customer's resistance point, why don't you want to order today?"
Chen Kai shook his head, "I feel that the customer is obviously quite satisfied, but it's just a matter of consideration. I've exhausted all the discounts, but it still doesn't work."
"How big is it?" Muchen asked.
"The set of 120, I recommend 1-2601." Chen Kai thought for a while and said.
Mu Chen looked at Chen Kai, and then glanced at the client. Chen Kai basically didn't say anything, but there was no way, since Chen Kai said he wanted his help, he had no choice but to do so.
"You go and drag the customer with you first, and I'll ask the distributor," Mu Chen said, waving quietly towards the distributor.
"Brother, what's going on with this customer?" Mu Chen asked quickly when he saw the distributor approaching.
But the distributor said with a puzzled look: "I don't know too well. I have been with this client for a long time. It was originally for buying a house and getting married, and the intention is very high. But I don't know why I have been hesitating. I think the client should be Any concerns."
Mu Chen nodded slightly, pondered for a while, and then walked towards the client.
"Hello, Mr. Wu, I'm the person in charge of this project. If you have any concerns or questions, you can tell me." Mu Chen had a smile on his face, and his voice sounded particularly gentle.
Wu Yong raised his head to look at Mu Chen when he heard Mu Chen's words.
"Hi, there's nothing to worry about, it's just that buying a house is a big deal, so we have to discuss it." Wu Yong said and looked at his girlfriend.
But Wu Yong's girlfriend didn't agree as much as Mu Chen imagined, but looked down at the floor plan without saying a word.
"Ms. Wang, what about you? I see that you have been looking at the floor plan. If you have any questions, I can answer them for you." Mu Chen immediately focused on Wang Bing.
Wang Bing raised his head in an instant, looked at Wu Yong subconsciously, and found that Wu Yong did not express anything, a trace of frustration flashed in his eyes, and said lightly: "No, he made up his mind about this matter."
Muchen felt something was wrong.
Muchen's brain was running rapidly, and countless possibilities flashed through.
The two parties are in a relationship between boyfriend and girlfriend, and the house is bought for marriage, then. .
Muchen thought of a possibility.
"Huh..." Mu Chen opened the system mall and found the thing in the supervisor section.
"Analysis of purchasing customer intention, target selection: Wu Yong, Wang Bing"
"Ding. The customer intention analysis is as follows"
In an instant, the points were deducted, and a piece of information poured into Mu Chen's mind.
"Wu Yong, male, 30 years old, white-collar worker in the company, purpose of purchasing a house: to buy a house to get married, budget of about 120 million, resistance: the investor is a parent, and only one person's name is allowed on the real estate certificate."
"Wang Bing, female, 27 years old, a white-collar worker in a company, the purpose of buying a house: to buy a house for marriage, with a budget of 0, resistance: I want to add my name on the house. But Wu Yong's parents disagree."
Mu Chen looked at the information in his mind and confirmed his guess.
He has seen too many such customers. If he had received them by himself, he would have dispelled the customers' concerns long ago, because in the process of receiving them, he would inquire about the customers' true intentions and real resistance step by step.
"If you buy a house here, do you pay for it in full or prepare for a loan?" Mu Chen asked.
"If you are sure to buy it, you will pay the full price," Wu Yong said after thinking for a while.
When Mu Chen thought about it, it became easier.
It's just adding a name, and now it's clearly stipulated in the law that if they really fall out later, they will get divorced.
When doing property division, as long as one party can produce evidence that he unilaterally paid all the house money, then the court will directly award that party when making a judgment.
"Okay, let's do this for today. Let's think about it first." Wu Yong said and looked at Wang Bing.
Mu Chen nodded slightly, "Chen Kai will send the client off, and then come find me later."
Mu Chen already had an idea in his mind, so he was naturally not in a hurry, as long as the play was performed well, then the house would definitely be fine.
"Supervisor?" Chen Kai called Mu Chen suspiciously.
"Have you added the customer's WeChat?" Mu Chen asked.
Chen Kai nodded.
"Okay, you can find something on the Internet. It probably means that if you get divorced, as long as you can prove that the house payment is from the man, then even if the woman's name is added to the house, it still belongs to the man." Mu Chen said.
"Be sure to find a more reliable one and keep it well, and then when chatting with the customer at night, pretend to mention this matter by accident, and then send him the screenshot, the problem with this order should not be big Yes." Mu Chen patted Chen Kai on the shoulder and said with a smile.
Chen Kai nodded confusedly when he heard Mu Chen's words.
Chapter 3!Complete the promise!Please recommend!
(End of this chapter)
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