Super Resort Tycoon

Chapter 284 Four Years Old Customer

Li Yang also found that the managers of the George V Hotel seldom discuss grand blueprints, quarterly goals, annual goals, or how to surpass a certain competitor, how to become the first in the industry, etc. in their daily meetings.

But there are always meetings because of a trivial matter. For example, one day, the general manager, room manager and other high-level executives held a meeting for a long time to discuss the replacement of a bedside alarm clock in the room.

They purchased almost all mid-to-high-end brand alarm clocks from the market, and conducted tests and comparisons. First, the brand must match the identity of the hotel, followed by whether the appearance and style of the alarm clock match the room, whether the alarm clock is quiet enough, whether it has a night mode, whether it can Let some older people see clearly, after all, the alarm clock itself is for the convenience of those elderly groups who cannot use modern products well.

After repeated discussions, they selected three of them, and then began to place them in the room one by one for experimentation, to see if the alarm clock was coordinated with the style of the entire room, and it felt natural.

Not only that, they will also hold meetings and discuss, test and research repeatedly because of the newly replaced sheets, the texture and softness of the pillow core, and other minor issues.

But everything can't get around one core, that is service, the ultimate service.

In this way, Li Yang thought of the difference between those top luxury cars and ordinary luxury cars. Top luxury cars will have many user-friendly designs, many surprising and convenient functions.

There are even many small functions that even the car owner himself doesn't know what they are used for, or doesn't notice at all.

But this does not mean that the creators of these top luxury cars have given up their pursuit of perfection. Their excellence has created those small functions that increase the sense of experience and are convenient and easy to use. It brought one surprise after another.

Just like when Li Yang first discovered one hidden function after another on his luxurious private jet, he couldn’t help but marvel in his heart. It turned out that there was such a function, which really surprised him. She is more recognized for the Gulfstream brand.

Maybe he bought this brand at first because he was famous enough and the quality was guaranteed, but after using it, the surprises and satisfaction brought by those experiences made Li Yang truly recognize and like this brand, even in the future. Reasons to become a loyal user.

The same should be true for hotels. It is those customers who have not noticed, but the service providers have thought of the details, so that those customers who have been to the George V Hotel feel the difference between this place and other five-star hotels. Comfortable and happy staying here.

After this stage of understanding, Li Yang also felt that he seemed to understand the intention of the system better. The acquisition of the George V Hotel would not only enhance the Dreamcatcher Group's global influence, but also grasp a group of higher-end customer resources.

The most important thing is to have a new understanding of the concept of service. Although the service of Pandora Resort Hotel is also first-class, it has inherited the standards of the Four Seasons Group.

But the George V Hotel still has too many places for them to learn, and has many unique styles that have been accumulated in its nearly [-]-year history.

Of course, the hottest business in the George V Hotel is not the room department, but the three restaurants. Whenever it is time for meals, the restaurants are almost always full.

Moreover, most of the diners are not guests staying in the hotel, but come here to taste the delicious food, or they are local rich people in Paris, and some even come here for breakfast or lunch almost every day.

For example, the old man called Mr. Parker eats breakfast here almost every day.

"Good morning! My friend!"

"Good morning, Mr. Parker!"

"Good morning, Martin!"

"Good morning, Mr. Parker!"

"Good morning Lee!"

"Good morning, Mr. Parker!" Li Yang, who had just finished breakfast, met that Mr. Parker again in the hotel lobby.

As early as a few days ago, Li Yang had already met this Mr. Parker, of course it was introduced by Adrian.

At that time, Li Yang noticed the old man by chance, and found that he knew almost most of the hotel employees, and he could even call out their names easily, and he even knew the family conditions of many employees, such as whose children Married, whose son is born, who trades in stocks, who likes to play cards, etc.

So Li Yang saw that this was not an ordinary guest, and only after inquiring did he know that this was a real regular guest of the hotel.

At that time, Adrian also joked with Li Yang that the old man was a non-staff employee of the hotel, and his working experience was longer than 80.00% of the employees in the hotel.

Parker's full name is Gray Parker. He is a Frenchman who loves to chat. He is 85 years old. If it wasn't for Adrian's introduction, Li Yang really wouldn't be able to see how old he is. Only in the 60s.

The old gentleman had been having breakfast at the Hotel George V for almost forty years, and unless he was not in Paris, he came almost every day and occasionally for lunch.

The longest interval was almost three years. It is said that 30 years ago, he was sent to prison for an economic case and stayed there for three full years.

He often joked that the most painful thing for him in those three years was not being able to come to the George V Hotel for breakfast and chat with everyone about what happened recently.

The first thing he even did when he got out of prison was not to go home, but to come here for breakfast!

Mr. Parker once had a wife, but died many years ago. They have no children. They jointly run a bar with a history of almost 50 years, just on the banks of the Seine, not far from here.

In fact, it was his wife who liked the breakfast here at first, and they used to eat it almost every day, so for Parker, the George V Hotel is like his second home, with many fond memories of him, and Everyone here is his friend.

"I have experienced the three general managers of the hotel. I have also seen off and welcomed many new and old employees of the hotel. I have also witnessed the hotel from being acquired by the Four Seasons Group, and then by the Saudi prince. It was acquired by the Dream Catcher Group." Li Yang said that when he was chatting with Parker that day.

He is indeed a living history. He knows many things about the hotel even better than Adrian. Li Yang has also heard from him a lot about the change process of the George V Hotel and interesting stories that happened here.

Not only that, he also has a better understanding of the charm of the George V Hotel than many people.

"A lot of things belonging to our era are condensed and preserved here. Old people like me who have been left behind by the times can find many memories and shadows of their youth here.

But he is not like me, who has been unable to keep up with the pace of the times. He has been improving, advancing with the times, and becoming more attractive.

Today's place has both classic charm and heritage, and at the same time it is well integrated with new age things.

Therefore, he is also loved by many young people. Here, people can feel the modernity of other emerging hotels, as well as the unique charm condensed and precipitated by time.

In short, people of every era seem to be able to find their own different feelings here! "Gray Parker said, Li Yang felt that what he said was very reasonable.

This is exactly the charm of the George V Hotel. Through this chat, Li Yang also has a better understanding of the positioning and future development of the George V Hotel, and he is more aware of what he must not abandon.

The George V Hotel must keep pace with the times, but it cannot completely subvert the past, otherwise it may no longer be the George V Hotel, and it will lose its real loyal customers.

"Your newspaper, Mr. Parker!" Parker is indeed more obsessed with old-age things, such as newspapers, than new-age high-tech products.

After coming to the hotel every day, Mr. Parker would go to the front desk to get a newspaper, and then head to the restaurant, and today is no exception.

"Thank you, Martin, how is your son's leg?" asked Mr. Parker.

"It's almost ready, and I can continue to participate in training next week!" Martin said with a smile.

"Well, that's good, I am very optimistic about that boy, he will definitely become a great football player!" Parker said.

"Thank you, I hope he can succeed too!" Martin said proudly.

Holding the newspaper, Gray Parker went straight to the restaurant, saying hello to everyone he saw along the way.

According to Adrian, the main reason why Gray Parker is a non-staff employee of the hotel is that he is the taster and quality inspector of the hotel's breakfast.

Whenever the restaurant changes its chef or develops a new breakfast category, he will be invited to taste it. How to ensure that the taste of classic products is as delicious as ever depends on Mr. Parker, a food taster.

……

"At three o'clock this afternoon, Ms. Collins and her sixth husband, Peter Charles, will check into our hotel's Royal Suite 616!" In the daily routine meeting, the reservation department reports the list of guests who will stay in the hotel today, especially Some special guests, or guests with special requirements.

Jon Collins is a special one. She is a regular customer of the hotel. She and her five husbands have almost all been to the George V Hotel. Five years ago, she and her current husband held their wedding here.

"She said it was her sixth husband who would be staying with her this time,"

"Peter Charles? Her agent?" Adrian also knew Peter Charles, and he had stayed here with Ms. Collins and his wife before.

And this Peter Charles once worked in the George V Hotel. At that time, he only worked as a doorman in the hotel for 40 months. Now more than [-] years have passed, and now he is already a well-known agent. .

"Yes, sir!"

"Are there any specific requirements this time?" Adrian asked.

"She said it's fine as usual!"

"Then let's arrange and display the room according to her file!" Adrian said.

After talking about the guests booked today, Adrian talked about the training of new recruits. The George V Hotel attaches great importance to every new recruit, even if he is just an ordinary cleaner.

The training of new employees is also striving for perfection, so that every new employee can show the ultimate service of the hotel.

"By the way, let's take him to the tooling department to customize the tooling today!" Adrian said.

The George V Hotel has a special tooling department, which has professional tailors and designers. It tailors and customizes tooling for each employee of the hotel, especially the tooling of some service staff. They are all suits, so they need to be customized.

The cost of each set of tooling is not cheap. After all, service personnel are also the face of the hotel, and their image is also very important to the hotel.

……

(End of this chapter)