Song Lan stood in the store, watching the second batch of customers leave after eating.The system was continuously obtaining customer satisfaction points for him, but when it reached the last place, it became silent for a while.
[The last customer, the satisfaction is converted to 30 points. ]
The smile on Song Lan's face did not change, she just stood at the door and said goodbye to the customers who were still turning around to say goodbye to him.After he couldn't see the customer at all, he bowed his head and responded to the system, "I know."
[……Eh? ]
The system froze for a moment, not wanting to understand.All the guests that day basically gave a satisfaction rate higher than [-], and only the last one gave it so low.He can read it through skills, but how did Song Lan know?
Song Lan didn't speak, and the smile on his face slowly faded away.
He was indeed just now, and he noticed that the guest was not satisfied with the meal he provided.With the building as the main body, even if he turned his back, he could still know that the guest was rude and vomited on the ground.
Even if you spit, you still need to kick a few times under the table...
It is inconvenient for him to stop the uncivilized behavior of the guests on the spot, and he does not want to make other guests have an unpleasant dining experience.
Song Lan closed the door first, and immediately went to the back kitchen to find a commercial cleaner, and dragged the long handle of the cleaner to the hall.The bottom of the table that Zhen Chen prepared for the store is solid, if something falls into it, it is difficult to get it out manually.
He bowed down, and after a lot of tossing, he finally fished out the guest's vomit.If you look closely, they are all shiitake mushrooms that have been cut into small pieces.
"..." Song Lan was speechless, shook her head silently, and took the cleaner away without saying a word.
After so many years of filming, I haven't seen anyone.He has dealt with many existences even better than this guest.The key is that you can't show any discomfort in person, you can only laugh along with you.This kind of thing happens a few times, and as time goes by, I will lose my temper.
The delay is absolute, but I can't breathe anymore.
[It's too much!How could there be such an unqualified person. ]
The system doesn't have Song Lan's level of skill, and when he saw the food residue coming out from under the table and sticking to the cleaner, he complained unhappily.
"Forget it, forget it, when you open a store in the future, you will always meet all kinds of customers. It's still a small thing to vomit everywhere." Song Lan comforted the system, and went back to the back kitchen to clean up.
The system felt that it had the responsibility to help Song Lan, but there was no entity, so it could only watch from the sidelines.After staying for a few minutes, I finally found something to do.
Song Lan was busy cleaning the kitchen, but had no free time to check Weibo.The store opened today, and the response from the official blog has been good. The system thinks that he can help to follow Weibo updates, read some happy messages, and comfort the big restaurant who has been tired for more than ten hours.
[Now the official blog has [-] fans, but the number of likes and comments under the two Weibo feeds have not caught up. ]
"Huh?" Song Lan responded, remembering the same situation on her previous official Weibo, "Is it normal? Some netizens are like this, and they don't like to leave comments or likes."
The system gave an overview, and then looked at the message area.
[Let me read the comments for you. Many customers who have eaten today have returned to the official blog to write comments. ]
"Okay, tell me, I'm listening." Song Lan moved the cleaned and sterilized bowls into the cupboard.
Song Lan waited for the system to make a sound, but didn't hear the system's sound for a long time.He felt strange, and stopped his movements, "System?"
[I am here.In the message area... 90.00% of the nine people said yes! ]
When Song Lan discovered that the system was behaving abnormally, he vaguely guessed something.He prepared himself mentally, but was amused by the system's words.
This guy is talking like an advertisement, and he still wants to use 99 to "conceal the truth". Is it because he is afraid that negative comments will interfere with his state?
"If you don't tell me, I'll take a look." Song Lan began to wash his hands, and made a gesture to get his optical brain from the table.
[It’s just that a netizen gave a bad review and also included a picture.Said that our food is not delicious, and there are no good products for free gifts. ]
The system spoke very implicitly, and the wording was obviously modified compared to the original text.Song Lan's heart sank, and she stopped tidying up the kitchen, and just dried her hands to turn on the computer screen.
After the Weibo homepage was refreshed, he found the negative comments that the system talked about under the latest news.
It was a Weibo update posted 10 minutes ago, with a long text and a picture.Song Lan zoomed in to see, and found that the picture was his glutinous rice chicken.
It's just that this meal was eaten "to pieces" when it was filmed.
"Brother Grumpy: Excited to go, full of anger. No wonder it's free, the food is really bad. If you want to eat it, you have to get your hands dirty and sticky. It's special to wrap it in lotus leaves. It doesn't seem like there's much lotus leaf. Fragrant. The steamed glutinous rice is too rotten, super sticky to the teeth! There is also chicken, there are not a few pieces in one serving, it is really easy to pick. Why do you add green beans to top up? The worst thing is that there are mushrooms in it , Didn’t you remind the customers? You’re really drunk! The store is not on the main road, and it’s hard to find, so I don’t want to go there again. [Picture]”
Originally, in the dynamic message area of the official blog, there were many highly praised comments.Not long after this negative review was posted, it received a lot of attention, attracted many people to discuss it, and quickly rose to the front row of the message area.
The official blog is still gaining followers, and both new and old netizens have basically seen this news.
"Fat Little Miaomiao: What's the situation? Are we really eating at the same restaurant? It shouldn't be, I ate very happily. Whether it's the attitude of the boss or the meals, I can't fault it. [Looks confused] "
"Brother Chen: I also went to eat, and I can understand the deviation of user experience, but your attitude of speaking is also very inauthentic. In addition, the boss's approach is very good, I feel that you are picking criticism."
"Girl who eats soil: If you don't like mushrooms, you can pick them yourself. If you really can't accept it, you can tell the store manager. I heard that the store manager has a good temper. I don't believe he will still be willing to make another one for you." share."
"One-click uninstall IQ: I don't know what to say with your attitude, why don't I give you my nickname. If you eat like this and take a picture, no one who looks at it will think that the food in this store is good-looking. "
Song Lan looked at everyone's attitude towards this bad review, and she had a rough idea.
The system cannot directly view the screen of Song Lan's optical brain, and can only connect to the star network by itself to view the Weibo website in a virtual state.Although it is capable, it was born with a restaurant that did nothing, and it has not seen any big scenes in the past few hundred years. It had great expectations for its opening, but now it has been drenched in cold water. Almost collapsed.
[We don't have this guy speaking so badly...]
The electronic voice spoke very slowly, and the tone was lowered.
Song Lan didn't want to admit that she was also hit in an instant, but when she heard the system's voice, she immediately came to her senses.He rubbed his face to hide the frustration between his brows and eyes.
No matter how he convinces himself, no matter how rational he is, when he sees this bad review, it is difficult for him to avoid many negative thoughts.
[Need me to report it for you?I can study the reporting policy instructions.Or you can contact this customer to see if you can give compensation and let him accommodate?According to the algorithm of big data, this negative review will weaken your customer flow increase by 60% within seven days. ]
The system is running at high speed, hoping to help the hotel.
"No need! Don't touch it." Song Lan couldn't wait for the system to finish. "Customers have the right to comment, good or bad is his freedom. What he said, whether subjective or objective, can't be seen for the time being. There was an element of deceit. That is, what he did was within the rules."
The young man went back to the hall, sat on the stool in a daze, and after a long while he could hold back a sentence, "Receiving such evaluations does not mean that we did not do well. I am sure that every copy meets the production requirements, but it is difficult for everyone to agree. With a lot of effort, we will be able to satisfy more customers in the future.”
The system didn't make a sound or take any action, it seems that it was persuaded by Song Lan's words.
Song Lan said that she didn't care, but she was not in a good mood.After he took care of everything in the house, he directly switched back to the prototype, and began to sleep and rest without saying a word.
Under the display screen outside the building gate, large bags of candy are still hanging.From time to time, people come to visit and see that the store is closed. Apart from regret, they also find unexpected joy, and finally leave with two candies.
Only at this time, Song Lan would recover his will from the resting state, and see people coming and going from the perspective of the body.
Even though there are negative reviews on Starnet, many netizens are still looking forward to the store opening the next day.Among them, there are many customers who came but found that the store was closed. They tried to find the store manager by means of private chat or leaving a message.
In the remote and quiet space, the fast-moving spaceship equipped Zhen Chen with an independent rest room and office.The hemispherical panoramic transparent window changes its style, isolating the beauty of the universe and mapping it into an indoor scene.
Several portraits appeared on the screen, vivid and three-dimensional as if they were at the scene.They have serious expressions and chat with Zhen Chen from time to time.
The CEO of Xingchen, after skipping work for more than ten days in a row, finally took advantage of the meeting time to process a huge amount of documents.He originally wanted to pay attention to the opening of the big hotel, but it was shameful to check Weibo during a meeting, so he simply handed over the task to his secretary.
After the meeting was over, the secretary knocked on the door and entered, and only then did Zhen Chen know about Song Lan's bad reviews.
"This bad review has been posted for four or five hours, and it has had a lot of impact. Boss, do you need us to help you deal with it?" The secretary didn't want to interrupt the high-level meeting, so he hurried in at the end of the meeting.
Zhen Chen put the document aside, put his hands together on the table, and looked down at the words on the light screen.He thought about it, as if he was really considering whether to make a move.
A few minutes later, he habitually refreshed the interface, and when he saw the store's reply under the negative review, he relaxed and pursed his lips, and said calmly, "No, if you can't handle this well, don't open the store."
He pushed the light screen back to the secretary and raised his chin to signal the secretary to look at the light screen.The secretary looked over blankly, and found that the negative review had already been responded by the store.
"No. 23, Heping Avenue: Thank you for coming to dine. We are very sorry for not bringing you a good dining experience. We will take your criticism seriously and hope to get your approval in the future. //@烈怪老哥: Excited to go, full of anger..."
The secretary let out an oh and left quickly.The office was quiet again, and the panoramic transparent windows began to show the beauty of the universe outside the spacecraft.
Zhen Chen touched an electronic pen from the table, leaned against the back of the chair, and began to spin the pen between his hands.He stared blankly, thoughtfully.
[The last customer, the satisfaction is converted to 30 points. ]
The smile on Song Lan's face did not change, she just stood at the door and said goodbye to the customers who were still turning around to say goodbye to him.After he couldn't see the customer at all, he bowed his head and responded to the system, "I know."
[……Eh? ]
The system froze for a moment, not wanting to understand.All the guests that day basically gave a satisfaction rate higher than [-], and only the last one gave it so low.He can read it through skills, but how did Song Lan know?
Song Lan didn't speak, and the smile on his face slowly faded away.
He was indeed just now, and he noticed that the guest was not satisfied with the meal he provided.With the building as the main body, even if he turned his back, he could still know that the guest was rude and vomited on the ground.
Even if you spit, you still need to kick a few times under the table...
It is inconvenient for him to stop the uncivilized behavior of the guests on the spot, and he does not want to make other guests have an unpleasant dining experience.
Song Lan closed the door first, and immediately went to the back kitchen to find a commercial cleaner, and dragged the long handle of the cleaner to the hall.The bottom of the table that Zhen Chen prepared for the store is solid, if something falls into it, it is difficult to get it out manually.
He bowed down, and after a lot of tossing, he finally fished out the guest's vomit.If you look closely, they are all shiitake mushrooms that have been cut into small pieces.
"..." Song Lan was speechless, shook her head silently, and took the cleaner away without saying a word.
After so many years of filming, I haven't seen anyone.He has dealt with many existences even better than this guest.The key is that you can't show any discomfort in person, you can only laugh along with you.This kind of thing happens a few times, and as time goes by, I will lose my temper.
The delay is absolute, but I can't breathe anymore.
[It's too much!How could there be such an unqualified person. ]
The system doesn't have Song Lan's level of skill, and when he saw the food residue coming out from under the table and sticking to the cleaner, he complained unhappily.
"Forget it, forget it, when you open a store in the future, you will always meet all kinds of customers. It's still a small thing to vomit everywhere." Song Lan comforted the system, and went back to the back kitchen to clean up.
The system felt that it had the responsibility to help Song Lan, but there was no entity, so it could only watch from the sidelines.After staying for a few minutes, I finally found something to do.
Song Lan was busy cleaning the kitchen, but had no free time to check Weibo.The store opened today, and the response from the official blog has been good. The system thinks that he can help to follow Weibo updates, read some happy messages, and comfort the big restaurant who has been tired for more than ten hours.
[Now the official blog has [-] fans, but the number of likes and comments under the two Weibo feeds have not caught up. ]
"Huh?" Song Lan responded, remembering the same situation on her previous official Weibo, "Is it normal? Some netizens are like this, and they don't like to leave comments or likes."
The system gave an overview, and then looked at the message area.
[Let me read the comments for you. Many customers who have eaten today have returned to the official blog to write comments. ]
"Okay, tell me, I'm listening." Song Lan moved the cleaned and sterilized bowls into the cupboard.
Song Lan waited for the system to make a sound, but didn't hear the system's sound for a long time.He felt strange, and stopped his movements, "System?"
[I am here.In the message area... 90.00% of the nine people said yes! ]
When Song Lan discovered that the system was behaving abnormally, he vaguely guessed something.He prepared himself mentally, but was amused by the system's words.
This guy is talking like an advertisement, and he still wants to use 99 to "conceal the truth". Is it because he is afraid that negative comments will interfere with his state?
"If you don't tell me, I'll take a look." Song Lan began to wash his hands, and made a gesture to get his optical brain from the table.
[It’s just that a netizen gave a bad review and also included a picture.Said that our food is not delicious, and there are no good products for free gifts. ]
The system spoke very implicitly, and the wording was obviously modified compared to the original text.Song Lan's heart sank, and she stopped tidying up the kitchen, and just dried her hands to turn on the computer screen.
After the Weibo homepage was refreshed, he found the negative comments that the system talked about under the latest news.
It was a Weibo update posted 10 minutes ago, with a long text and a picture.Song Lan zoomed in to see, and found that the picture was his glutinous rice chicken.
It's just that this meal was eaten "to pieces" when it was filmed.
"Brother Grumpy: Excited to go, full of anger. No wonder it's free, the food is really bad. If you want to eat it, you have to get your hands dirty and sticky. It's special to wrap it in lotus leaves. It doesn't seem like there's much lotus leaf. Fragrant. The steamed glutinous rice is too rotten, super sticky to the teeth! There is also chicken, there are not a few pieces in one serving, it is really easy to pick. Why do you add green beans to top up? The worst thing is that there are mushrooms in it , Didn’t you remind the customers? You’re really drunk! The store is not on the main road, and it’s hard to find, so I don’t want to go there again. [Picture]”
Originally, in the dynamic message area of the official blog, there were many highly praised comments.Not long after this negative review was posted, it received a lot of attention, attracted many people to discuss it, and quickly rose to the front row of the message area.
The official blog is still gaining followers, and both new and old netizens have basically seen this news.
"Fat Little Miaomiao: What's the situation? Are we really eating at the same restaurant? It shouldn't be, I ate very happily. Whether it's the attitude of the boss or the meals, I can't fault it. [Looks confused] "
"Brother Chen: I also went to eat, and I can understand the deviation of user experience, but your attitude of speaking is also very inauthentic. In addition, the boss's approach is very good, I feel that you are picking criticism."
"Girl who eats soil: If you don't like mushrooms, you can pick them yourself. If you really can't accept it, you can tell the store manager. I heard that the store manager has a good temper. I don't believe he will still be willing to make another one for you." share."
"One-click uninstall IQ: I don't know what to say with your attitude, why don't I give you my nickname. If you eat like this and take a picture, no one who looks at it will think that the food in this store is good-looking. "
Song Lan looked at everyone's attitude towards this bad review, and she had a rough idea.
The system cannot directly view the screen of Song Lan's optical brain, and can only connect to the star network by itself to view the Weibo website in a virtual state.Although it is capable, it was born with a restaurant that did nothing, and it has not seen any big scenes in the past few hundred years. It had great expectations for its opening, but now it has been drenched in cold water. Almost collapsed.
[We don't have this guy speaking so badly...]
The electronic voice spoke very slowly, and the tone was lowered.
Song Lan didn't want to admit that she was also hit in an instant, but when she heard the system's voice, she immediately came to her senses.He rubbed his face to hide the frustration between his brows and eyes.
No matter how he convinces himself, no matter how rational he is, when he sees this bad review, it is difficult for him to avoid many negative thoughts.
[Need me to report it for you?I can study the reporting policy instructions.Or you can contact this customer to see if you can give compensation and let him accommodate?According to the algorithm of big data, this negative review will weaken your customer flow increase by 60% within seven days. ]
The system is running at high speed, hoping to help the hotel.
"No need! Don't touch it." Song Lan couldn't wait for the system to finish. "Customers have the right to comment, good or bad is his freedom. What he said, whether subjective or objective, can't be seen for the time being. There was an element of deceit. That is, what he did was within the rules."
The young man went back to the hall, sat on the stool in a daze, and after a long while he could hold back a sentence, "Receiving such evaluations does not mean that we did not do well. I am sure that every copy meets the production requirements, but it is difficult for everyone to agree. With a lot of effort, we will be able to satisfy more customers in the future.”
The system didn't make a sound or take any action, it seems that it was persuaded by Song Lan's words.
Song Lan said that she didn't care, but she was not in a good mood.After he took care of everything in the house, he directly switched back to the prototype, and began to sleep and rest without saying a word.
Under the display screen outside the building gate, large bags of candy are still hanging.From time to time, people come to visit and see that the store is closed. Apart from regret, they also find unexpected joy, and finally leave with two candies.
Only at this time, Song Lan would recover his will from the resting state, and see people coming and going from the perspective of the body.
Even though there are negative reviews on Starnet, many netizens are still looking forward to the store opening the next day.Among them, there are many customers who came but found that the store was closed. They tried to find the store manager by means of private chat or leaving a message.
In the remote and quiet space, the fast-moving spaceship equipped Zhen Chen with an independent rest room and office.The hemispherical panoramic transparent window changes its style, isolating the beauty of the universe and mapping it into an indoor scene.
Several portraits appeared on the screen, vivid and three-dimensional as if they were at the scene.They have serious expressions and chat with Zhen Chen from time to time.
The CEO of Xingchen, after skipping work for more than ten days in a row, finally took advantage of the meeting time to process a huge amount of documents.He originally wanted to pay attention to the opening of the big hotel, but it was shameful to check Weibo during a meeting, so he simply handed over the task to his secretary.
After the meeting was over, the secretary knocked on the door and entered, and only then did Zhen Chen know about Song Lan's bad reviews.
"This bad review has been posted for four or five hours, and it has had a lot of impact. Boss, do you need us to help you deal with it?" The secretary didn't want to interrupt the high-level meeting, so he hurried in at the end of the meeting.
Zhen Chen put the document aside, put his hands together on the table, and looked down at the words on the light screen.He thought about it, as if he was really considering whether to make a move.
A few minutes later, he habitually refreshed the interface, and when he saw the store's reply under the negative review, he relaxed and pursed his lips, and said calmly, "No, if you can't handle this well, don't open the store."
He pushed the light screen back to the secretary and raised his chin to signal the secretary to look at the light screen.The secretary looked over blankly, and found that the negative review had already been responded by the store.
"No. 23, Heping Avenue: Thank you for coming to dine. We are very sorry for not bringing you a good dining experience. We will take your criticism seriously and hope to get your approval in the future. //@烈怪老哥: Excited to go, full of anger..."
The secretary let out an oh and left quickly.The office was quiet again, and the panoramic transparent windows began to show the beauty of the universe outside the spacecraft.
Zhen Chen touched an electronic pen from the table, leaned against the back of the chair, and began to spin the pen between his hands.He stared blankly, thoughtfully.
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