Take the correct posture of the customer

On Monday morning, as soon as Jiang Jiang put down his bag after entering the company, the landline on the desk rang.He leaned over and glanced at the extension number, then hung up the phone and walked to the general manager's office.

When Jiang Nan knocked on the door and came in, David was sitting on the sofa flipping through a magazine.Seeing him coming in, he pointed to the sofa beside him and said, "Henry, come and sit."

Jiang Nan nodded, closed the door and walked over.

David closed the magazine, looked at him with a smile and asked, "Henry, how do you feel about the atmosphere here since you joined the job?"

"It's average." Jiangnan sat down and said, "So far, I haven't encountered a single thing that satisfies me."

After hearing this, David laughed, "That's because your requirements are too high. When I was in W, few people could satisfy you, let alone this company now."

Jiang Nan lowered his eyes and smiled faintly.

David glanced at him, put away his smile and said, "Henry, about what you asked me last Friday, I want to discuss it with you again."

Jiang Nan raised his head and said, "Okay, please tell me."

David got up and took Zhao Shuhai's resume from the desk, sat back and said, "I've heard his name before when I first joined W. At that time, he was very successful in the car public relations circle. He is also a relatively well-known person. After Y entered China, he hired him with a high salary as a senior manager of the public relations department. In the past few years, Y has gradually gained popularity in the domestic market, and it is indeed inseparable from the credit of this person. So My thinking is that you have no problem wanting to replace someone in PR, but maybe you can consider keeping him and continuing to be of use to us."

"David, he's not one of us, and he won't be used by us." Jiang Nan said solemnly, "I've heard about his experience before. He did help Y to gain popularity in China, but that was nothing but It's just a flash in the pan. Now that the overall development of y is slow, he is still content with the status quo, without any awareness of wanting to continue to follow up. So I think he is no longer suitable for this position."

"Perhaps you can give him a spur? I just think it would be a pity to quit like this." David shrugged. "This person has a lot of resources in his hands."

"What's the use of holding on to resources? If a person's mind is rusty, even if he holds money, he doesn't know how to spend it." Jiang Nan refused, "I don't need one, but I have to teach him how to work. subordinates."

"Okay! I can't say no to you. Anyway, he is your subordinate, so you can solve it as you want." David threw Zhao Shuhai's resume on the coffee table and asked again: "Then you have found someone who can take over. ?"

"Not yet," Jiang Nan shook his head, "But I have an appointment with Li Ran tonight."

"Li Ran?" David asked in surprise, "W's Deputy Director of Public Relations?!"

"Yes. I plan to recruit him and his team." Jiang Nan nodded.

"Henry, are you kidding me?" David said incredulously, "Li Ran was also a deputy director when he was at W, do you think he would be willing to drop his position and come here to be a senior manager? Or do you plan to follow him?" I want a deputy director position for him?"

"David, what I want from you is not a job, but money." Jiang Nan smiled, "As far as I know, Li Ran's wife doesn't have a job, and she just gave birth to her second child a while ago. Now he seems to be under a lot of pressure. It's quite big. And in terms of workload, Y is far inferior to W. So if the money can be paid in place, I'm sure I can talk to him. As for the people in his team, if the conditions are good, it's not impossible."

"Henry, you are really amazing." David shook his head with a smile and said, "OK, there is no problem with the money, you can talk about it at ease."

"Thank you." Jiang Jiang nodded and said, "David, if I can negotiate with Li Ran tonight, I plan to replace the PR department before the Guangzhou Auto Show. But if it's too late, at least get rid of it first." Zhao Shuhai."

"Switch before the Guangzhou Auto Show?" David asked with raised eyebrows, "Is it too hasty? This must be your first event after taking office, and I don't want to see any mistakes."

"Don't worry. A manager of the public relations department can't ruin my situation. And I have more confidence in Li Ran than in Zhao Shuhai." Jiang Nan said firmly.

David raised his eyebrows, folded his arms and smiled: "Henry, do you feel that although you are not satisfied with the current situation of this company, it does provide you with a platform to fully display your talents and ambitions. So I believe that while driving the development of Y with your ability, you will also gain more personal honors." He stretched out his hand, "Come on! I look forward to your wonderful performance."

"Thank you, David." Jiang Nan smiled and took his hand.

"Boss! The heads of all the suppliers are here, let's have a meeting!" Cai Cai shouted at Zuo Qian while holding the door of the conference room.

"Okay, here we come." Zuo Qian said, closing the computer, picking up the phone and walking to the conference room.

As soon as he entered the door, Zuo Qian saw everyone sitting around the conference table chatting.The atmosphere is the same as before.Even when he walked in, Xing Cheng, the person in charge of the operation company, joked: "Zuo Qian, how do I feel that you practiced taekwondo, and now you can even jump when you walk."

"Really? Then just wait and see, I'm going to jump up and down next step." Zuo Qian walked to the front of the conference table, knocked on the table with his mobile phone and said, "Everyone, don't chat for now. .It's a meeting."

As soon as the voice fell, the meeting room immediately fell silent.Everyone sat up straight and looked at him in unison.

"Cai Cai, connect your computer to a projector, and show everyone the video I just uploaded to you." Zuo Qian pointed to her computer.

"OK." Cai Cai connected to the projector as she said, and clicked the video to play.

Soon, the images of the W North American Auto Show were released.Zuo Qian folded his arms and retreated to the wall, secretly observing the expressions of everyone present.

Xing Cheng was the first to discover the problem after watching it for a minute. She pointed to the projection and asked suspiciously, "Hey? Why is this the same as the conference plan we submitted?"

"Are you asking me?" Zuo Qian glanced at her with raised eyebrows, and then said to Cai Cai: "It's ok, stop."

"This... what's going on here." Zheng Jingjing also looked confused.

Zuo Qian let go of his arms, walked back to the conference table and said, "This is the new car launch conference that W made at the North American Auto Show the year before last. It is exactly the same as the second plan I submitted to the client last week. Come on, someone give me an explanation." .What the hell is going on here?"

As soon as the words came out, everyone's eyes turned to Xing Cheng.

Xing Cheng frowned, pursed his lips, and said: "Zuo Qian, I'm sorry. This plan was proposed by our team. But I really didn't know that it was a copy of W's plan. I'm really sorry, I will definitely do it when I go back. Ask and give you an explanation."

"Xing Cheng, is anyone in your team leaving recently?" Pang Zhe asked suddenly.

Xing Cheng thought for a while and said, "No one has left. On the contrary, there are two kids who are hotel VIPs and I applied to transfer to another group."

"Hehe, it's almost inseparable, it must be one of them." Pang Zhe said, "After you go back, you should find out the background of these two people first."

Xing Cheng hummed, then raised his head to look at Zuo Qian, and said very apologetically, "Zuo Qian, I'm sorry. You've been blamed again."

"You also know how to add the word 'you'." Zuo Qian said angrily, and then said to everyone present: "Our Ciel Auto Show team has cooperated with our suppliers for many years. And I Personally, I think everyone has gotten along quite harmoniously these years. At least when you have any needs or difficulties, we will report to the customer as soon as possible, and try our best to help you solve the problem and strive for more benefits. And there is no one in our team No one, put some 'half Party A' airs in front of you. On the contrary, I personally have taken the blame for you many times in the past few years. However, some small problems and mistakes like before made me take the blame That's all. But once a customer finds out about this kind of plagiarism, it will affect the reputation of our entire company. Do you think I can afford it?!"

After Zuo Qian questioned, everyone lowered their eyes and remained silent.He sighed and continued: "I know that after Y got a new marketing director, everyone felt very uneasy. In fact, we are the same. No one can guarantee whether they will be replaced and when they will be replaced. Maybe maybe After the Guangzhou Auto Show, we all broke up. But maybe we can continue to cooperate. So I hope everyone can calm down and don’t focus on customers. We still have to do what we should do and try to make it Do better. Even if it is really replaced by a customer, we must let others see that it is not because of our own strength. After all, the circle of the auto industry is so big. If everyone has a good reputation, we will go there in the future Serving other customers can also gain their trust, isn’t it?”

Several people in charge nodded after listening.

Zuo Qian picked up the phone and glanced at his watch, and said, "Okay. I called everyone here today to clarify this matter. No matter who is willing or not, the customer side has changed, so you should stop I figured out what went wrong and I was the one to take the blame. After the meeting today, everyone went back to take care of the people in their teams. Don’t let this kind of problem happen again. Taking a step back, even if the Guangzhou Auto Show is our It is the last session of the cooperation between us, and it has to be a perfect ending. This is not for the customer or the company, but to be worthy of our own hard work and hard work over the years. I believe in your strength, I also hope that everyone can have a good way out. Alright, that’s all I have to say, if you have anything else to do, you can do it here. I’ll go back to my work first.” After speaking, he took his mobile phone and went out meeting room.

The author has something to say:

David is from a crooked country, so only when he talks to Jiangnan, I will use the name Henry.

happy weekend!

Are you going to have a holiday?

People without holidays watched helplessly.