Abandoning my husband and son, I raised my six daughters to live happily

As soon as Meng Suisui returned to the yard, she heard the village loudspeaker sounding.

"Attention villagers of Huanxi Village, the tire of the black car in front of Meng Suisui's house was punctured this afternoon. It was obviously man-made. Anyone with information can come to the village or Meng Suisui's house to provide clues. Those who provide clues will You will receive a reward of ten yuan, and if no one surrenders until eight o'clock tomorrow morning, Meng Suisui will go to the police station to call the police."

The broadcast was repeated three times. After the broadcast, Wang Haijiang couldn't help but scolded the person who punctured the tire in plain English.

After dinner, Meng Suisui arranged a room for him and asked him to stay in the West Room tonight. The daughters who originally slept in the West Room moved over to sleep with Meng Suisui.

Guests and hosts do as they please, Wen Hao has no objection to this, but feels guilty for disturbing Meng Suisui's family.

After the arrangements were made, Meng Suisui said, "Wen Hao, please go to the West Room to rest. I will have a family meeting for the daughters later. We have make-up classes in the evening and may not have time to take care of you. If you have anything, just come to me. You're welcome. .”

Wen Hao stood up, nodded to Meng Suisui, and helped close the door after walking out.

During this period, as long as Meng Suisui had time, she would discuss the current issues in life with her daughters basically every day.

The first is to understand the psychological changes of the daughters, shorten the time distance with the daughters, and intervene and guide the daughters' problems as soon as possible. The second is to subtly teach the daughters some truths during the communication.

In the West Room, after the daughters were seated, Meng Suisui spoke.

"Lao San, please summarize the problems we encountered in selling goods in the town today."

The third child sat in his seat and recounted what happened during the day.

After she finished speaking, Meng Suisui asked her daughters.

"Why do you think customers curse?"

The daughters are used to communicating with Meng Suisui on an equal footing. Even if they say something wrong, their mother will not criticize them. Therefore, as soon as Meng Suisui finished speaking, the daughters immediately spoke enthusiastically.

“Because the customer quality is poor!”

"Because of the hot weather and long queue times, customers are dissatisfied."

Yes, the daughters have been trained to speak concisely and to the point, and are increasingly able to grasp the key points.

Meng Suisui asked: "Is there any more?"

"There are also our own reasons." The third child glanced at the fourth and fifth children and whispered, "Today is the first day for my fourth and fifth sisters to sell braised food. Selling braised food is different from selling dried meat before. They just It was indeed a bit confusing at the beginning. We know that Lao Si and Lao Wu have no experience in selling on their first day, which is understandable, but customers don’t know, so it is reasonable for customers to lose their temper. I think this problem is inevitable. When the sales are completed, It will be much better once you become more proficient.”

The third child dares to speak, seeks truth from facts, and is not afraid of offending others.

She was at the scene today, so she had a deeper experience, and she just said what came to her mind.

Meng Suisui glanced at Lao San appreciatively, "Lao San is right, customers have problems, but their own problems cannot be ignored. We can't control others, we can only improve ourselves as much as possible and minimize similar problems. happened."

"Let's put aside those people who are just looking for trouble. Do you think it's normal for customers to complain because they have to wait in line for a long time?"

Meng Suisui asked questions to train her daughters’ independent thinking ability.

The daughters nodded and said, "It's normal."

"Then do you have any good ideas for this? You can think about it and tell me."

The third child was the first to raise his hand and said, "Practice more and increase your speed. Train your mentality. No matter what the customer says, you can maintain your mentality and continue to do the job well."

"Ah."

Meng Suisui responded, and then continued to wait for her daughters to answer.

She did not rush or rush, giving her daughters a quiet thinking environment and enough time to think.

"Hire people." The second child said, "Hire a few more people. If we have enough people, there will naturally be less people lining up."

"Yes." Meng Suisui nodded appreciatively to her.

After the daughters had nothing to say, Meng Suisui opened her mouth and concluded.

"What you said is all right. Lao San's method cannot be realized overnight, but it can fundamentally solve the problem. We must practice more in the future to develop a strong mentality."

"The second method is simple and crude, and can solve the problem quickly, but the staff cost has increased. We can hire a few more people appropriately, but it is impossible to hire people to guarantee that there will be no queues at all."

After commenting on her daughters' views, Meng Suisui paused and said.

"I will tell you what I think. Most of the time when customers complain or curse, it is because they feel that they are not respected and have been neglected. At this time, the attitude of our staff is crucial."

"The first thing is to listen, to hear the guest finish what he has to say, to vent his anger, to relieve his dissatisfaction, and to make him feel that he has not been neglected."

"At this time, we can use some small methods to give away tasting packs to customers who have to queue for more than half an hour. For example, the weather is so hot now. We can give people in line some summer-relieving drinks, such as sour plum soup. This can also be effective. to alleviate customers’ bad mood.”

Hearing this, the second child asked: "Mom, doesn't that sour plum soup also cost money?"

Meng Suisui curled her lips and said, "I bought black plums, hawthorns, black dates, cardamom, and licorice today. The amount I bought can make about a hundred kilograms of sour plum soup. Do you know how much these things cost in total?"

"how much is it?"

"Less than two dollars."

Lao Liu jumped down from his stool, blinked and asked.

"Mom, if we go to town and sell sour plum soup, how about we make a lot of money?"

Meng Suisui raised her hand and scratched her little nose, smiling lovingly.

"As you are smart, the beverage industry is indeed an industry with good prospects, but we don't have time now, so we should focus on jerky and braised meat first, and we will talk about the other things later."

This topic came to an end, and Meng Suisui guided the children to the next topic.

"Do you think the character of your romantic partner is more important, or do you think it doesn't matter what his character is, as long as he treats you well?"

When it comes to this topic, the daughters' interest wanes significantly.

The boss looked uninterested.

The second child was thoughtful, not knowing what he was thinking.

The third child was distracted and still studying what my mother said about how to ease customers' emotions.

However, the three youngest children in the family were relatively more active, at least responding to Meng Suisui's questions.

Lao Liu said: "I think these two things mom said are not important. What's important is that you look good."

Meng Suisui couldn't help but raise her forehead. The sixth child was not only the most beautiful in the family, but now he seemed to be a beauty control.

The timid Lao Wu is much more cheerful than before, but his voice is still very low when he speaks.

"I hope my romantic partner won't scold me or hit me."

The fourth child said, "I think it's more important to be nice to me. Even if someone has a bad character, it means being nice to others. As long as he's nice to me, that's fine."

Her daughters' views on love are somewhat influenced by their family of origin. When her daughters said that not being domestically abused was the love they dreamed of, she felt even more distressed.

At this moment, the second child who had been silent suddenly spoke.