Transmigration of the Famous Cyber Star

In any online store, the busiest position during Double Eleven is customer service, followed by warehouse delivery clerk. Especially from 11 o'clock in the evening, the number of people who came to consult increased sharply.

Wan Jun and the three new customer service staff were too busy at all, so Liu Man asked everyone to do the customer service work, even Zhang Pei himself.

The customer service staff in Liu Man's store all have a unified name, named after the breed of cat.

Now, Liu Man and the others are also customer service, and Wan Jun added five customer service IDs in the background, which are also the cat breed names. The names assigned to Liu Man are Maine Coon, Zhang Pei is Siamese, and Mao Yuchen is tabby.

Zhang Pei and Liu Man have independent offices. Yu Zhan stayed in Liu Man's office and helped her organize various order report materials all night.

After finishing the arrangement, Yu Zhan also wanted to work part-time customer service, but the number of computers in the office was calculated by head, and there was no extra computer for him to use, so Liu Man asked him to log in to her account with his mobile phone, and her account was the shopkeeper's number. , the highest authority, can reply to the guest's question on the mobile phone.

Yu Zhan walked to the small sofa behind Liu Man's desk and sat down. He took the mobile phone and entered Liu Man's account number. He asked her what her password was.

XXXX1117.

Yu Zhan pondered carefully, Your birthday is November 17th?

Liu Man stared at the screen and concentrated on his work, without thinking much, and replied casually, Well, yes.

That is to say, her birthday is coming soon. Yu Zhan feels that he is not a competent boyfriend. He didn't take the initiative to ask her about her birthday. Fortunately, it was still too late. He thought about it and logged into Liu Man's account. .

Liu Man's Taobao nickname is Liu Meili, which was taken by the former owner. Of course, the former owner deliberately spoofed it. Besides, she thinks that she is really beautiful and worthy of this name. But Liu Man felt that the name was not beautiful, she wanted to change it, but couldn't, so she could only use it like this.

Yu Zhan didn't flip through Liu Man's shopping records or read her other private information, but he noticed that there were 1,723 items in her favorites. He clicked in and looked at it hastily.

Then he entered the Want Want news page and saw many message boxes piled up, and the news was still increasing. If the message is replied by Liu Man and other customer service, it will not appear on the interface of this account.

The experienced Wan Jun has already sorted out and classified all the problems he encountered during his work for several months, and set up quick reply content, which can save a lot of time for customer service.

Liu Man sent the quick reply document to Yu Zhan's WeChat, and he could just copy and paste it. Yu Zhan felt that this new job was quite simple.

But what people imagine is often the exact opposite of reality.

Yu Zhan casually clicked on a dialog box that he had not replied to,

anyone there?

Yu Zhan immediately copied, Hello, welcome to our store. Which treasures do you like? I can help you introduce me. I'm customer service Liu Meili.

He waited for a long time, but the other party didn't send another word. It was clearly read on the message.

Yu Zhan wondered.

Next, he replied one by one. There were many questions from the guests, but they were still regular. Basically, they were all about event gifts, free shipping, whether there were other coupons, and whether they were genuine or not.

However, there are always some unconventional guests.

For example, someone noticed the nickname Liu Meili\

,"Miss customer service, your name is so unique.

Yu Zhan didn't want to pay attention to this kind of question at first, but he knew that it must be a poor service for customers to see the word read but not reply. When he chatted with Liu Man before, she said that one of her criteria for evaluating the company's customer service performance is that she must not let the guest's words be the conclusion.

So Yu Zhan replied um.

Miss is a little cold.

Yu Zhan flipped through the quick reply file and copied another one: May I ask which products you liked, I can help you introduce them.

I like you (hehehe).

This person was obviously teasing the customer service on purpose. Yu Zhan thought that the customer is God, and copied, Dear, please let me know if you need anything, I'll be happy to serve you.

Miss, are you Liu Man himself?

Liu Meili: No.

I think you are.

Liu Meili: I wish you a happy shopping!

There are also people who are constantly haggling and calculating.

I placed an order.

Liu Meili: Dear, please pay quickly. If you don't pay within an hour, we will cancel your order because it will affect our inventory data.

I bought two bags, give me another bag of cat litter.

Liu Meili: Dear, gifts cannot be superimposed.

I bought cat food for thousands of dollars, and I can't bear to give away a bag of cat litter. You are too stingy!

Liu Meili: During the Double Eleven, the price of our products is already the lowest, and it is very affordable. Our business is busy and we don't have the time and energy to negotiate the price. Please be merciful, thank you!

Why are you so ugly! When I watched the video, I thought your boss was kind-hearted.

Liu Meili: I wish you a happy shopping!

There were also some people who asked about various details, asked for a long time, but did not place an order in the end, wasting Yu Zhan's feelings.

Yu Zhan considers himself to be a good-natured person. In his usual work, he has encountered strange customers like the rich woman before, but he is still agitated by some customers. , can't see each other, don't know each other, some people expose their worst side.

Another customer asked him if he was Liu Man, but his tone and attitude were different from those in front of him, It's strange, other customer service members are all cat names, only you are Liu Meili, are you the lady herself? I am you. I like you very much! I have followed all your social accounts, I have watched all your videos, I have commented and liked each of your Weibo, maybe there are too many people leaving a message, and you have never responded If you are really Liu Man, can you say a few words to me?

When Yu Zhan saw this passage, he seemed to see Liu Man's fan's cautious and full of admiration in his eyes. Instead of copying the quick reply, he typed: I'm not Liu Man.

Well, I knew I was thinking too much (disappointed).

Liu Meili: I'm her boyfriend, and they are too busy on Double Eleven. I'll take a part-time job as customer service for a while.

Eh???

The third is more done~