waste beauty

The reincarnation of life is subtle and unpredictable, just like Zhanyan now, surprised that he has to hide behind the crowd again.

There was a lot of trouble in the capital, and finally, as Quan Ling had guessed, the public outrage aroused by this incident almost knocked off the roof of her house!Ning An and Cheng Xiuyuan also bought a lot of manuscripts scolding her for being mentally ill, forcing her to stay away from the capital!Cheng Kankan is no longer in the country.So, she had no choice but to return to City S, but this time she rented a single apartment in the city center!

In order to make life more interesting, Zhanyan found a job at random.

In the past few years, the live broadcast industry has been on fire, and there are several anchors in S City. Zhanyan picked a host that sells clothes. This company is recruiting customer service. Zhanyan called and prepared to go for an interview.

Before going to the interview, Zhanyan went to the bathroom.

Since the last time I met Cheng Kankan, Zhanyan's aunt came suddenly. The aunt was not surprised at all. What is surprising is that Zhanyan has been here for half a month, and his blood volume is huge. An hour a sanitary pad.

Zhanyan went to the interview and finished without any accidents. He succeeded. He will go to work at 6000 o'clock tomorrow morning and leave work at [-] o'clock in the evening.

Zhanyan left the live broadcast base, took the bus to the hospital, entered the hospital to get a number, sat outside the clinic and waited, and when the time came, Zhanyan opened Weibo. It has been half a month since this incident happened, and there is nothing online. How many voices have scolded her, and now everyone is watching Bingdundun's video!

This is the way it is in this era, the news gets popular very quickly, and netizens accept a lot of things, so there is not much time wasted on myself.

"Patient No. 92, please enter Consulting Room 302." The central broadcaster above the head read Zhanyan's number.

Zhan Yan got up and walked to the consulting room, and told the doctor about his own situation: "My menstrual cycle has been unstable before, and this menstruation has been coming for half a month recently, and the blood volume is a bit heavy."

After listening, the doctor gave Zhanyan an order, and went to the second floor to pay for the ultrasound examination on the first floor. After the examination, he scanned the card given by the doctor in front of the self-service machine on the third floor, and the machine printed out a few sheets with the test results on it. .

Zhanyan went upstairs with the list, and the elderly female doctor carefully read the contents of the list, and her face gradually became melancholy: "Girl, in your situation, from my experience, there is a possibility of uterine cancer!

Of course, you shouldn't be at your age, but before I..."

Zhan Yan was at a loss: "What is uterine cancer?"

"This is..."

In the end, the doctor suggested that Zhanyan should have a dilatation and curettage examination, but Zhanyan was a little hesitant and asked the doctor to prescribe a medicine to stop the bleeding first.

Zhan Yan went home and searched for what uterine cancer was, and the results showed a lot. Zhan Yan was not interested in these things, and after a while he became sleepy.She is pessimistic about life and death, so go to bed early, and have to go to work tomorrow.

On Zhanyan's first day at the new company, because she arrived early, the company was not yet fully staffed, so she was first assigned to do the cleaning, sweeping and mopping the floor!

When all the people are gathered, Zhan Yan's work is also finished.

This anchor has three female assistants. Early in the morning, the three assistants held a meeting for the employees of the customer service and packaging department. Everyone stood in a row, and the three assistants spoke in front.

Zhan Yan glanced briefly, and ranked the three assistants according to their leadership ability, the first assistant and the second assistant, and the third assistant who was the assistant to the first assistant!

The second assistant said a few words, and the first assistant began to summarize, and then looked at Zhanyan: "Have you worked in customer service before?"

Zhanyan thought for a while, never did customer service, but managed customer service: "Never done!"

"Okay, then I will arrange a master for you! Sister Liang, you come and take her!"

"Okay!" In the horizontal row, Zhan Yan glanced at the source of the voice. It was a big sister who was just above his waist. This big sister had a lot of foundation and bright lipstick, but it still couldn't cover the fine lines around her eyes. .

At the end of the meeting, Zhanyan thought she could do customer service and responded to customer messages. As a result, she was waiting for someone to arrange a seat when she was suddenly stuffed with a pair of scissors by Sister Liang: "Go, come with me to that room to unpack!"

Zhanyan didn't understand what the elder sister was talking about, but he followed along: "Okay!"

This live broadcast base is an downstairs store in a rented community. There are a total of three stores, covering an area of ​​more than 400 square meters.

The boss directly opened up the three stores. The first door to enter the room is the live broadcast room, and behind the wall is the customer service station. Zhan Yan glanced at it, and there are only seven computers in total, one of which belongs to the head of the finance department, and the remaining six , is for customer service, but as far as Zhanyan saw, there are already twelve customer service personnel, so these computers are simply not enough!

Next to the computer workstation is a tea bar with a sofa, coffee table, refrigerator, and some simple utensils in the kitchen.

The first store is finished. In the second store next to the tea bar, there are some shelves with goods ready to be shipped, and the floor is covered with clothes being packed by the delivery department. .

Zhan Yan stepped over these clothes cautiously, and followed Sister Liang into the third store. There is half a room next to the toilet, which is the site of the delivery department, and the floor is still full of clothes!In the half of the room near the door, there are three courier piles that are as tall as Sister Liang!

Sister Liang took a small footstool, sat down and pointed Jiang Shan: "Hey, Zhanyan, you go get that stool and sit there, I will unpack the package, you take out the clothes inside, check the tag, and fold it again , Each bag has the customer's order number or name, you write down the order number and name, so that we can refund the customer later!"

"Okay!" Zhan Yan heard that the job was easy.

Sister Liang, who is in her 40s, likes gossip the most. After working for a while, she felt bored, so she asked Zhanyan, "Are you a boy or a girl?"

"Girl."

"Ah? Are you really a girl? Then do you have a date?"

"no!"

"How old are you?"

"32!"

"Ah? You really can't tell from your appearance, you look like a young man of seventeen or eighteen! Haha, why don't you find someone at such an old age?"

Zhanyan looked at the trembling appearance of the elder sister's laughing flowers, she couldn't help but feel ashamed, what's so ridiculous about this?

"I don't want to look for it!"

"Why don't you want to look for it?"

"Ah? That's right, I don't want to look for it!" Zhanyan didn't want to talk too much about herself with the person she just met, and she was too lazy to explain her partner. After all, thinking of Cheng Kankan now, she still feels so angry!

"What do your parents do? They don't rush you?"

"Sister Liang, are we doing customer service?" Zhanyan really didn't want to talk about these parents' short stories, so he changed the topic he was curious about, and asked back.

"Ah! Yes! We are customer service. I am here to unpack these clothes, and I have to go to the computer to reply to the message, but you are not. You just came here, and we haven't recruited anyone from the return department yet. You newcomers can do it, you can learn something by folding clothes here."

Zhanyan smiled awkwardly: "Learn to fold clothes?"

Sister Liang didn't say anything else, she just inquired about the family affairs, and was treated coldly by Zhan Yan, she felt a little embarrassed!

After a while, four more people came over to help. Zhanyan recognized that they were all from the customer service area during the morning meeting. Among these people, the two elder sisters were masters, and the two younger sisters were apprentices. Those two apprentices had a good relationship. Talking and laughing, it is very repulsive to show words at first sight!

But Zhan Yan didn't take it seriously, she came here to make money, not like these kids who make small circles here!It's also fun.

The whole morning was spent folding clothes, everyone ordered dinner at noon, Zhan Yan was not in the mood, sat on that plastic footstool all morning, and now his waist hurts!

She got up and went to the supermarket next door to buy two pieces of bread, and went back to the place where she folded the clothes to eat, because this place is not big and there are so many things to do!

The pantry is for the three assistants and the boss to eat!

The entrance of the live broadcast room is for the customer service staff to eat, but the brackets (only for the customer service staff who eat hot dishes!) So Zhanyan, who eats bread, just hang out with the people in the packing department at the folding clothes side!

But it's not a department, and the people in the packaging department are also very exclusive!

In short, Zhanyan's feeling on the first day of work is that this company is childish like a university dormitory!

The work content in the afternoon is still folding clothes, and then there are courier returns one after another. At seven o'clock in the evening, the next door next door, the anchor's voice is enthusiastic, and the room here is "turning on the light" to fold clothes!Zhanyan didn't communicate with these "seniors" very much, because when he opened his mouth, these seniors questioned him like checking their household registration!If they acted as if they didn't want to answer, they would still be unhappy, this is also... Absolutely!

At nine o'clock, all these returns were finally resolved!

However, everything is not over!The next step is to divide these folded and repackaged clothes into manufacturers!Then record, pack!

In this way, I was busy until eleven o'clock in the evening, and I didn't even touch the computer for Zhanyan, who was applying for the job of customer service!

In the next few days, Zhanyan's work pattern will be like this, occasionally going to the room in front of the live broadcast room to fold the clothes that the anchor tried on last night!Also iron the new arrivals!After a while, due to Zhanyan folding those clothes every day, all ten fingers were dry and cracked!Even though she washed her hands down with water every two or three hours, it didn't help much!

Just when Zhanyan thought he was going to keep folding clothes like this, Sister Liang came and yelled lukewarmly: "Zhanyan, come and learn about customer service!"

Zhan Yan washed his hands and went in response to the call. When he arrived at the customer service side, Zhan Yan sat next to Sister Liang. Sister Liang glanced at Zhan Yan, a little disdainful: "Are you typing fast?"

Zhanyan replied modestly, "It's okay!"

Then Sister Liang taught Zhan Yan the replying skills in the computer. Zhan Yan glanced twice, and the plenary session was basically over. When she saw the message, she replied.

Six computers share one account, so everyone replies to the customer's message, that is, whoever sees it replies, maybe this customer was replied by customer service No. [-] before, and then asked a question again, just happened to be seen by customer service No. [-], then it can be done Review the previous chat records and reply to customer messages appropriately!

"Who replied to this message?!" Sister Liang's sharp voice sounded in her ears, as if something serious had happened.

Zhanyan glanced at Sister Liang's screen, and the content displayed on it was what he just replied: "I replied, what's wrong?"

Sister Liang pointed to the words on the screen: "This customer sent me the clothes with holes, why didn't you say a few more words, and why did you just compensate them for the three yuan fee?"

"Otherwise what should I do?"

"You should tell him that it was caused by the transportation problem first, and ask him to return the product! If he doesn't agree to return the product, you will compensate the psychological comfort fee of three yuan!"

Zhanyan pulled out the chat records on the computer, and faced Sister Liang's irritability, she explained kindly: "Sister, take a look, the customer service has already replied that this is a transportation problem, although this excuse is stupid, but The words you gave are above, and I have replied as required, but the customer’s anger has not been extinguished! Also, we can’t earn three yuan for an order of clothes, right? Our customer service request says that we can make up for customers 3-8 yuan! If the customer returns the product and we pay the shipping fee, then the compensation will be more than 3 yuan!”

What Sister Liang didn't expect was that she was bullied by a new employee less than an hour after taking the customer service position!This person is still his apprentice!She couldn't hold back her face to some extent!

The three assistants in the nearby tea room were watching short videos. When they heard that there was a dispute here, the three of them just looked over and said, "What's the matter? Newcomers, pay attention!" Okay!These three assistants don't care whether the cause of the matter is right or wrong, as long as the old people of their own family are right!In their cognition, they don't think that a newcomer will understand anything!

Several customer service staff next to him also booed: "Yes, how can an apprentice talk to Master like this?"

"Sister Liang, your apprentice is really rude!"

"Little apprentice, our clothes are very cheap. Some customers who find faults hear that we ask him to return them, and they hesitate! Our things are very cheap, so most people will not buy them because of the 30 yuan. Things, write a note according to our requirements, and then go to the courier site to deliver. They think that the things worth a few dollars are not worth tossing! So in the end, they will not refund, and then our money will not be refunded, understand?

If they really want to return the product, we will subsidize it with money at this time to prevent customers from returning the product as much as possible!We all know the truth of what you said, but our job is to temper the temper of customers!Let's see who compromises in the end!Three yuan is not much, but every customer gives three yuan, our company can't bear it! "A big sister from the computer next door told Zhanyan the facts and reasoned!

Zhanyan was silent now, but she didn't agree!Because she knows that for each piece of clothing that sells for more than 20 yuan, the price is only a few yuan, and the subsidy is three yuan. It is not a loss for the company, but a matter of earning more and less!In the work that followed, Zhan Yan did see that there were so many feedbacks from customers that there were problems with their clothes!And when I folded the clothes, I also found a lot of returned defective products!Therefore, there is a problem with the product selection of this anchor, but they have grasped the customer's psychology, that is, the things are cheap, and if they are bad, they will be bad!

In the afternoon, the customer service staff were not busy here, and there was not enough manpower on the return side, so Zhan Yan went to fold the clothes again!

A new girl came in today, and these "seniors" questioned this girl again like checking her household registration.

Zhanyan looked at this new girl, in her 20s, and didn't like to talk much, so she felt a little sympathetic to this girl, but look at herself, it's terrible!Let's pity yourself first!

In the evening, everyone went to the next room for dinner, and Zhanyan ate bread in this room again. Zhanyan concluded that he and the "seniors" were at odds!

Zhan Yan was gnawing his bread and scrolling through the news, when he suddenly saw out of the corner of his eye, at the door, a new girl came over with a bowl of hot Mala Tang.

She sat beside Zhanyan: "Why do you only eat bread?"

"Well, I don't have anything to eat, so just take a bite!"

The girl smiled and said, "My name is Fan Lili, and Fan is a model fan! Li is the one who leaves at three o'clock!"

Zhanyan responded politely: "My name is Zhanyan, Zhan who unfolds, Yan who speaks!"

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