After I was forced into a family, I was in a good mood

The evidence brought by Jiang Yan can basically prove that there are indeed scalpers who confuse the real ones, at least half of the real ones are being sold.If the problem is only here, it is easy to handle, which means that the products of the old store have no quality problems.

But Li Xiaoyuan's disappointment at that time deeply touched Jiang Yan, making her afraid to end it.

Boss Qian was puzzled when he saw that she planned to continue to follow her: "We changed the packaging and added a QR code to verify the authenticity, which should temporarily solve the problem. Xiao Jiang, what are you still worried about?"

"I have analyzed the negative reviews on the Internet. The sources are varied, and the backgrounds of the people who posted the reviews seem to be different. I think the problem may be more than one."

Jiang Yan has always been careful. When she said this, Boss Qian didn't dare to make a decision and say that nothing happened.But except for the evidence that scalpers can see fakes, everything else is just speculation.

"But the factory is waiting for us to continue production. Although there are people there and no one is urging, it is not a problem to let so many production lines wait for us."

However, several bosses trusted Jiang Yan very much. Since she was worried, they did not insist on continuing to start production immediately. After all, food safety matters can be big or small.

"Cut off the scalper's channel first, and then give me some time in other areas."

Jiang Yan has stopped drawing at home recently, but often stares at the mobile phone screen in a daze.

Xia Yining poured a cup of tea and put it in front of her, and sat on the sofa next to her: "Still thinking about the old shop?"

"Well, I'm wondering who is behind these accounts."

Xia Yining casually glanced at the screen, but didn't see the specific content clearly.But Jiang Yan has been looking at this profile picture recently, and she is already very familiar with it.

"If you really want to know, I can have someone look it up."

Jiang Yan was unwilling to adopt this method: "The information found in this way is not what I want."

What she wants is not just the identity of the account owner, but the authenticity of those bad reviews.

She found that the first few accounts that sent negative reviews were actually related to each other, for example, they were once in the same food topic group, or they followed each other on a certain software.

They have all reposted some of each other's comments, so it can be said that they are "acquaintances" on the Internet.But at the same time, the information in their other comments is scattered, and each has a different focus. They are all high-frequency life trivial, and it can basically be judged that they are active and real accounts.

Xia Yining heard her talk about scalpers, and felt that people nowadays would do anything for money, and at the same time, he secretly admired Jiang Yan's carefulness again.There are many people in the company with mixed eyes, and Jiang Yan's story of digging through the trash can at noon reached her ears not long after she went to work that afternoon.

Xia Yining didn't mention it after returning home. It was Jiang Yan who showed her the photos after returning from the old store to find out the inside story.If Jiang Yan was a step late or was hypocritical, the bag of garbage might have been taken away by the cleaners.

"If you really feel that you have no clue, you might as well change the angle."

Hearing this, Jiang Yan turned to look at her: "For example?"

"Assume that there is a problem with the things in the old store, assuming that what is said in the comments is true."

Jiang Yan pursed his lips when he heard it, subconsciously unwilling to think so.

Xia Yining had a panoramic view of her reaction, and comforted her: "It's just a hypothesis, you try to stand in their perspective and verify it according to what they said."

The news on the Internet has always been true and false, making it difficult to distinguish.Many people only choose the part of the information they are willing to disclose, and sometimes deliberately highlight the part of emotional opposition in order to make readers agree with and support their views. As a result, many people are no longer willing to truly believe the information they read online.

"Take it completely true?" Jiang Yan was dubious, and dug out those bad reviews again.

Xia Yining nodded: "Yes, let's treat these people as real customers, what they buy is food with questionable quality, and what they tell is the truth."

Jiang Yan followed this line of thought, substituting them one by one, and found out that there is indeed such a possibility.

"But different customers bought problematic products at different times, so it is very likely that there is a problem in the production stage."

Jiang Yan immediately called Boss Qian and asked him to contact the person in charge of the factory and go to the production workshop as soon as possible.

Three days later, Boss Qian told Jiang Yan that there was indeed an unstable circuit in a production line, and there was a fault in the temperature control.

It seems that it is indeed a quality control issue.Although it sounds serious, the problem was finally found, and Jiang Yan breathed a sigh of relief.

After changing the production line, the product quality is basically stable, and with the newly changed packaging, the negative reviews on the Internet are much less.Jiang Yan asked Qian Ming to contact those customers who had sent negative reviews at first, admitting that the products of the old store were defective, and willing to compensate for free, hoping they would accept it.

This time, almost all of these guests responded.Some people say that the old store is willing to admit the shortcomings and rectify it in time, and some people actually come to the store to take the new products back, and then post a new comment.

And the account with a firm attitude at the beginning also published an article shortly after, titled "The revival of the old store is not only the revival of taste, but also the revival of responsibility and conscience".

The article expounds in detail the various mental changes of expectations, wait-and-see, try and disappointment for the old store.The mentality and expectations are different at each stage, but the only constant is the support and excitement for the revival of the old store.At the same time, it also explained in detail the reasons for the previous negative reviews, and expressed the joy after receiving the explanations and rectification results from the old store.

In the end, this article was reposted by a gourmet celebrity V, who commented: "I use the trumpet as an ordinary customer to experience the sincerity of the revival of the old store, and now I use the tuba to endorse the efforts of the revival of the old store."

Accounts that have posted negative reviews have also updated their latest experience, expressing their satisfaction with the improved quality of the old store, and expressing shock and touch at the speed of rectification of the old store.

These "tough-boned" customers who are unwilling to accept the store's private chat always look forward to the sincerity of really improving the quality rather than calming down.

The real negative reviews are eliminated, and the remaining ones are easy to deal with. At a glance, you can see who is the real customer and who is taking advantage of the chaos to smear.Those accounts that are just following the trend at first glance seem so weak after losing the support of the original text, and the successor is weak.

Li Wannian saw the sudden turn of word-of-mouth on the Internet, but he didn't expect it.

"Dad, this is not right. I haven't heard that the old store has found any public relations company. Why did they suddenly turn the situation around?"

Li Wannian threw his phone back on the table, and said with a cold face, "These people are old-fashioned. They have been in business for decades, and they can't survive without two brushes. I just didn't expect them to play with the Internet. They are so proficient, it seems that they still underestimate them."

Before talking about acquisitions, these bosses shook their heads repeatedly when they heard that there was going to be publicity, but now they know how to use public opinion to reverse word of mouth.

After the problem of the old store was solved, Jiang Yan returned to his previous relaxed state.Xia Yining didn't realize it before, but only after making comparisons did he realize that the atmosphere at home had changed significantly because of Jiang Yan's mood.

Jiang Yan was staring at the small casserole on the stove, estimating the time, Xia Yining leaned on the cooking table with orange juice and chatted with her.

"The turmoil in the old store this time is not big, but it is actually not small. It is really rare to be able to solve it in this way, and to gain online attention and praise by the way."

Taking advantage of the gap, Jiang Yan raised his eyes to look at her, and said with a light smile, "Yeah, Boss Qian and the others were very anxious a while ago."

Xia Yining looked at her and said in a low voice, "You are not the same."

"Well, what did you say?" Jiang Yan didn't hear what she said just now.

"It's nothing." Xia Yining coughed lightly, "I think you can learn from Boss Qian and the others."

"Aren't I just learning?" Jiang Yan indicated with his eyes the things that were simmering on the stove.

"Not only cooking skills, but you can also learn from them how to deal with crises, or experience in business?"

The tone of Xia Yining's words was not very forceful, it was purely a suggestion, but it could be heard that there was some expectation.

Seeing that Jiang Yan just lowered his head and pursed his lips and smiled, Xia Yining thought she didn't want to, so he couldn't help being a little anxious.

"The way to solve the turmoil this time is very good. I think it can be used as a reference. Maybe it will be helpful to your work in the future?"

Jiang Yan suppressed a smile and looked at her, but the meaning in his eyes seemed to say, you haven't given up on encouraging me at work yet?

Looking at her like this, Xia Yining's cheeks were a little hot, and he subconsciously staggered his eyes and clenched the cup in his hand.

Her tone is still calm, which is her usual style: "It is always right to learn more from outstanding people and work hard to improve yourself."

Jiang Yan didn't say good or bad, but changed the subject: "You seem to admire Boss Qian very much?"

"Not only Boss Qian, but also the bosses of the old shops."

"Don't you think they don't want to make progress and have no ambitions by guarding a small shop?"

"No, they are sticking to the original and purest thing." Xia Yining paused, and then said, "I admit that their business scale is indeed not as high as the mainstream advocates, but if everyone aspires to be the top The most novel, who will guard and pass on the ordinary and subtle traditions?"

Jiang Yan's eyes lit up, and Xia Yining occasionally urged her to be more aggressive. She thought that in the other party's heart, she didn't like the business of the old store and didn't want to eventually go public.

It was rare for them to continue chatting on a topic, and they didn't feel that it was getting late at all, and no one was in a hurry to go back to the room.

The smell of beef brisket in the kitchen gradually dissipated, and doing this at night is really a challenge for people's self-discipline.Xia Yining straightened up from the cooking table and walked over, wanting to see how amazing Jiang Yan's get off work was when he came back from work.

Jiang Yan slowly lifted the lid of the pot, and the scent that was reserved before suddenly rushed to his face, hiding in the heat wave, colliding strongly, domineering and high-profile.

Xia Yining couldn't hold back, leaned forward and probed a little further, instinctively wanting to see the magic power of the delicious food that shocked her so much.

However, it was the steam and Jiang Yan's lips that hit her cheek first.

Jiang Yan watched the movement in the pot very intently. According to the instructions of the bosses, he must not be too hasty when uncovering the lid, and he must not lift it all at once.It must be slow and orderly, allowing the air to enter gradually, so that the taste can be strengthened at the end.

She didn't care either, she turned her head when she heard the movement beside her ear, it was too late to dodge, her lips brushed against Xia Yining's soft cheek like this.

Both of them were startled, and neither of them spoke.

Jiang Yan's hands were scalded by the continuous steam, and then he came back to his senses, quickly put the lid aside, and poured out the beef brisket from the pot.

Xia Yining took two steps back and stood beside her, her eyes downcast, wondering what she was thinking.