dancer on the knife

One day in September, more than 400 employees moved their small benches to the cafeteria hall.Stand up in class, then sit on the bench under the unified password, and start the public subject examination.Perhaps it is an iron discipline that deters the exam: Anyone who cheats will be expelled immediately.The whole examination room could only hear the rustling sound of writing.This seems to be the most stringent exam since many years. Many hotel managers in the audience patrolled back and forth, which is stricter than the college entrance examination.The simple thing is that during this period of time, memorizing training and review materials has become a must-do every day, and I passed the exam smoothly. It is not good or bad, and my grades are in the middle.After the preliminary military training assessment, the public knowledge assessment followed by the last link: professional assessment.After the public knowledge assessment is completed, it begins to enter the sector-by-department link, because professional training is carried out according to each department.

That morning the manager finished his lecture and asked us to choose a department according to our own intentions, and said that we would try our best to respect our decision.We are excited and feel that the democratic management model is really good.After talking about the various departments, I was a little disappointed. There was no department I wanted to work in. I was only interested in editing the store magazine. Logically, I belonged to the Human Resources Department, but the Human Resources Department was not the department we chose.As a last resort, I still had to choose, so I wrote down the front office department and the sports and entertainment department on the note, but knowing that the front office department has high requirements, the chance of being selected is very slim.After thinking about it, except for the food and beverage department, these departments are similar to me, and entering that department is almost the same, so let it be!

After a few days of deliberation by the hotel managers, on September 9th, the day of the sub-department ushered in.Hundreds of people stood on the playground, and the heads of various departments stood in front of them.The manager of the human resources department held the list at the front and asked us to stand behind the person in charge of the corresponding department according to what we heard.My heart was pounding, and I couldn't calm down. I just hoped not to be assigned to the catering department, but to the front office department, because the experience of the waiter carrying the dishes made me feel a little "shadowed".When my name was called, I was magically assigned to the Butler Center, which I gladly accepted.Every department is a blank sheet of paper for me, how many qualifications do I have to choose a department?It can be said that I do not have the capital to choose a department by myself, after all I am just an ordinary employee.I just don't understand why I was assigned to the Butler Center?Reminiscent of the beginning of letting us choose the desired department, let me really understand the true meaning of democracy sometimes: if a person has no strength, talking about democracy seems pale and weak.

On the night of the department assignment, I couldn't sleep for a long time. Facing the future career development in the hotel, what should I do?Entering this industry was something I had never foreseen, but I thought that since I have stepped into this industry, I have to adapt, rather than the environment adapting to me.Before coming to the hotel, I paid a heavy price, both material and spiritual. Compared with a fresh graduate, the job of reserve cadres in KTV is considered good, but after a professional training, he finally gave up and chose to return to participate in the training.If I don't make some achievements in the hotel, can I have peace of mind?Can you not regret it in the future?Can you stand up to the sweat during military training?Thinking of all this, I am full of expectations for the next professional training, and I believe that I will be able to do it.

Smile Training for Facial Cramps

As a platinum five-star hotel, its service must be top-notch, so smile training has become the most popular and basic item in our professional training.When I worked as a food passer in a restaurant, the restaurant also asked us to smile, but it doesn’t mean that we can do it. When we are busy, there is still time to think about service with a smile.When the supervisor asks us to smile, I think at most it is to explain the standard of smiling, and then practice for a while.That once knew that the requirements are extremely strict, and special emphasis is placed on training, or continuous training.So, they adopted the method of facing each other in two rows, and asked to show eight teeth. It was funny to see the other party grinning.The supervisor has been emphasizing that we should smile from the bottom of our hearts, don't smile on the surface, don't smile, don't giggle, and don't smile without emotion.During the training, the time is always ticking by like a year. Finally, 10 minutes passed, 10 minutes passed, and an hour passed. We just kept smiling and looked at each other.When the supervisor said to take a break, we immediately put away our smiles and returned to our normal state, feeling sore on our faces.At that time, I still kept a little hope, thinking that the smile training was almost over, but I knew it, and started the second round of smile training, and the time was 10 minutes longer than the first time.In the following smile training, the time once reached more than two hours.Just standing there stupidly, looking at the person opposite with a smirk, sometimes some people in the crowd will inevitably bend down laughing uncontrollably, which is naturally inevitable to be blamed by the supervisor.Sometimes when the supervisor is away, we will make various expressions on our faces, and we will put away our smiles and blow at each other, causing bursts of laughter. For us, this is really no fun.

Smiling training is indispensable in daily professional training, and many times the face is sore that it almost feels like cramping.While we were training to smile, the supervisor was still instilling the concept of smiling, and asked us to get used to this feeling slowly, as long as we got used to it, we would not feel uncomfortable.In fact, as the supervisor said, we gradually got used to the feeling of smiling, and it became natural, and the soreness on the face gradually disappeared.As time goes by, in order to let us find the feeling of smiling and showing teeth, everyone bites a chopstick.Because of continuing to bite the chopsticks for a long time, there is a sense of fear when looking at the chopsticks while eating.Continuous training has improved everyone's professional level of smiling. Looking at colleagues across the way smiling is much more natural and friendly than before, and will not look tired. We have been subtly trained to have a standard and natural professional smile. It's something that many of us never thought of.

Tray training for dislocated hands

The tray is like a gun in the hands of a soldier, and it is a basic tool for hotel service personnel.Originally, training with a tray was a very tedious thing, but because everyone has a tray, everyone is training a little more fun, because there are always people whose hands are made of tofu, and they give up in an instant; People are like Popeye, they can always hold up for a long time.The supervisor told us the secret, requiring the five fingers to be slightly bent, leaving a space between the palm and the tray where an egg can be placed.In the early stage, we were just holding empty trays, and the time was relatively short, so we couldn't bear it.However, we also gradually discovered a pattern, the time is increasing every day, and the degree of difficulty has also begun to increase, from empty tray to adding one brick, to two bricks behind, and once three drills behind.Every time I start counting down from the supervisor, I am used to counting, and the only way to relieve some pain is in this way.The training of using pallets to hold bricks is 100 times more painful than the military training station, and sometimes the sound of pallets and bricks falling to the ground is heard.Sometimes when one is unlucky, the brick of the person next to him falls and hits his foot. The pain makes people gnash their teeth, but when they look at the innocent expression next to them, they feel pity.Every time when the supervisor called out that the time was up, my hand was so stiff that I couldn't move it for a while, and it was so sore that it felt like a dislocation. I had to rely on the other hand to help it back to normal.Knead continuously during rest to relieve soreness.

During tray training, in addition to the pain in the hands, there is another aspect that makes people feel at a loss, that is, the supervisor asks us to smile while holding the tray.The tray itself is exhausting, the soreness hits the whole body, and we are required to keep smiling. This is really an extremely physical and mental test.Fortunately, with the previous smiling training, facial soreness seldom reappears. Otherwise, when hands are sore, face is sore, and waist is sore, I think the whole person will "fall apart".

Happiness comes from comparison, and walking tray training is much easier than standing tray training.A person stands still for a long time, and his whole body is sore after standing for a long time.From the bricks to the back, support some practical items, such as water and wine bottles.According to the standard walking posture, first start the physical training of flat pallets, then the physical training of turning pallets, and then the physical training of pallets up and down stairs.Every time it is required that water cannot be sprinkled and the wine bottle cannot be poured. If it is violated, the training will be repeated.In order to increase the fun and make the training less boring, the supervisor asked us to play a game.The competition is divided into individual competition and team competition.The individual competition is group PK, and the one who meets the requirements with the shortest time in the end wins.The team competition is like a baton competition, and whichever group has the shortest time and meets the requirements wins.Through the competition, there was a lot of laughter in the tray training.It is precisely this kind of uninterrupted intensive training that we started from lifting the empty tray to holding the tray with bricks for several 10 minutes; when we started walking, the tray sprinkled water from time to time, poured the bottle, and did not sprinkle a drop of water Not pouring a bottle.When harvesting these, I feel a sense of accomplishment.

Light Dance and Flying Bed Training

Time passed day by day, from the previous smile and tray training, we gradually transitioned to our core training stage, which is bed-making training.As a service worker in the housekeeping center, making the bed will become a thing that I have to do repeatedly every day in the future.In order to better allow us to master the skills, the hotel specially placed two types of standard beds in the classroom, one is a large bed of 2 meters by 2 meters, and the other is a small bed of 1.2 meters by 2 meters.2 big beds and 2 small beds.The supervisor began to explain the skills to us, and took a notebook to make records, from shaking the sheets, to hemming, and then to putting on the quilt cover and pillowcase, explaining in great detail.But theoretical things still need to be practiced after all, so the supervisor began to demonstrate to us one by one.The whole process went down seamlessly and was very skillful, making it look like an artistic performance rather than making a bed.

Under the arrangement of the supervisor, we were divided into 4 groups, and then began to take turns to conduct practical training.As the saying goes, you may not understand what you hear, and you may not be able to do what you understand. When it is our turn to operate, the sheets seem to be stuck together by glue, and we just can't get rid of them.The hemming of the bed sheet is basically a tofu dregs project, it is very messy, and it will fall out automatically if you are not careful.It takes a long time to cover the quilt, and it is extremely normal for the whole 10 minutes or so.The people who practiced the operation were also flushed with anxiety, and those of us who were waiting were also anxious.Supervisors continue to tour to give guidance and comments.All in all, on the first day of training, we were very unsatisfactory.Although the quilt cover was often used during the stay, it was the first time that it could be operated according to the standard process.Fortunately, the supervisor did not scold us, but kept encouraging us, telling us not to worry, and repeating a sentence: practice makes perfect.

Maybe our progress was too slow, the supervisor saw it in his eyes and was anxious in his heart.Therefore, the supervisor asked us to train step by step, focusing on laying the bed sheets first, and then practicing putting on quilt covers and pillowcases after we are proficient.And making the bed sheets starts with throwing the sheets. Since the steps are broken down in place, we can train repeatedly.After such an adjustment, everyone has more opportunities to get training. In a brief afternoon, our bed-making skills have been significantly improved.After mastering the skills, we will continue to train in the classroom in our spare time.As the assessment time drew closer, I became more and more nervous.Sometimes I also come to train while everyone is resting, because my speed has not broken through, and there is still a certain distance from the stipulated 3 minutes to make a bed. At the same time, the quality of the bed is also very average, not as smooth as others.

On October 2003, 10, unlike usual, a tense atmosphere shrouded the entire training base.Watching groups of people enter the office, most of them came out with heavy faces because they were fired by the hotel.The dismissed people are basically those who performed poorly in professional training and violated discipline during the training, and there are also a small number of people who want to leave on their own initiative.After doing the math, a total of 11 people were dismissed.And then it will be our department's turn, maybe I will be fired in another night, although this is not the result I want, but who knows the decision of the hotel management?I don’t want to think about it too much, just let nature take its course!

One afternoon during the break, I found an empty bed for training while no one was training in the classroom.The biggest bottleneck in the whole process of making the bed is that it takes too long to cover the quilt. Combined with the method of shaking the quilt told by the manager, there is also a method of making the quilt invented by several colleagues, and another colleague’s method of making the bed With a stable and solid state of mind from time to time, I began to find out a set of methods that suit me in training again and again.I can't remember how many times I repeated the training that afternoon. I only felt that my hands were sore and my shirt was soaked in sweat. I finally managed to complete my training within the specified time.In order to strike while the iron is hot, during the training just now, I have been thinking about where I can improve my speed. In the end, I concluded that there is still a lot of room for improvement in the quilt cover, because I have been very fluent in making bed sheets.After many drills, under the witness of my colleagues, it only took me 4 minutes and 48 seconds to lay out the two small beds.This is also my best result in dozens of days.Because of the mastery of the trick, the speed of the next few training sessions is basically kept at the same level, and this speed is far less than the specified time.

On the day of the assessment, I passed the assessment because I worked hard and passed the assessment.I continued to stay to participate in the follow-up training, and waited to enter the hotel at any time to start substantive work.From being envious of the supervisor's elegant bed-making skills at the beginning, to being able to fling out the sheets very elegantly, and enjoying the feeling of flinging the sheets, when the flung sheets just fell, he wrapped the four sides in one go. under the mattress.The feeling of being flung out, and the feeling of the sheets about to fall and rise on the bed, just like a dancer doing ballet, is so beautiful, it makes people intoxicated and exhilarated.I will always remember the encouraging eyes of my colleagues and the sound of cheering during the assessment that day. The team gave people a kind of strength, making a very ordinary thing like making a bed meaningful and valuable.

The time to enter the hotel is approaching day by day, and we are both nervous and looking forward to it.The tension is that I am worried about the future work, and I am worried that I will not be able to do it well; the hope is that I want to enter the dreamy hotel with a waterfall to work as soon as possible. On October 2003, 10, which was our last day at the base, we had dinner in the cafeteria as usual on that day.Standing by the window, looking up at the stars in the sky, looking at the sporadic lights outside the window, thinking that in just a few dozen days, under the systematic and standardized training, I have changed from a hotel layman to a hotel person.In addition to learning professional hotel knowledge, learning trays, developing the habit of professional smile and high-quality service awareness, I also learned skills such as making beds and setting tables for catering. This is a huge transformation.From a student who has just entered the society, after rigorous military training and professional training, he has become a five-star hotel employee who is about to take up his post.During the training period at the base of the fire brigade, I began to really understand what a hotel is?What is a Platinum Five-Star Hotel?What is a platinum five-star hotel employee?If gaining professional knowledge is one kind of gain here, then having a five-star mentality is another gain, and such gains will affect future life.

Before going to bed, thinking about the uncertain future, full of longing.Not sure if you can become a full-time butler?During the training period, the manager has been conveying to us the concept of a full-time butler, which makes us look forward to it.Looking back on these days, I also had the idea of ​​wanting to escape, but I still persisted.The mutual encouragement and guidance among the team members, and because of the harmonious atmosphere of the team, made us repel the idea of ​​leaving the company again and again.Those days of giggling, the days of the tray show together, the days of the bed-making competition, the days of going to the catering department to learn how to set up the stage together, all constitute the best memories in training.Because of these colleagues who share weal and woe, I am also full of confidence in the upcoming hotel land reclamation work.