camouflage amnesia

In terms of technology, KM is one of the best data analysis companies in China with absolute competitive advantages.

But because of this, there is a common problem of technology companies, that is, they pay too much attention to technology development, while ignoring customer relations and not paying attention to the training of sales personnel.

To maintain technological leadership, it is understandable to spend a lot of money to support top talents. Based on this, KM’s personnel cost problem is difficult to solve in a short time. If you want to have a healthy cash flow, you must widen the gap between income and expenditure, and it is a bit difficult to reduce expenditure. , can only work hard to open source.

After analysis, He Mu decided to start with the customer department as the first step to optimize the structure.

Now KM's customer department has a single structure, which leads to slow decision-making, low efficiency, and low morale of employees, which is in stark contrast to the technical department that can move when it follows.

In her opinion, the biggest problem is that information cannot be shared among team members. The head of the department always holds the decision-making power tightly in his hands. to react.

Now the scale is not large, there is this problem, and it will only become more and more serious in the future.

He Mu knew that the elder sister's intention of sending her to KM was to let her participate in the operation of the company to personally understand what kind of business model can make money and what kind of company has development prospects.In this way, the eldest sister can rest assured that Maple Leaf Investment will be truly handed over to her.

An excellent investor must fully understand the track he invests in, and know what kind of company to buy that can bring huge returns, otherwise he is gambling with huge amounts of money.

While writing and drawing on paper, He Mu used computer software to sort out the ideas she had determined to create a mind map, which could help her think intuitively.

After completing the formulation of the preliminary plan, she got up and went to the office of the director of personnel to communicate and improve the more detailed parts.

In the TV series, the high-ranking president and director say a few words, and the people below seem to be able to help them with everything.In reality, it is possible that the glamorous president in front of people is doing PPT in front of the computer in the middle of the night with his bird's nest head on his head.

He was talking about He Mu.

In the morning, when He Mu got off the elevator, she happened to see Mu Qingran walking ahead, so she took a few quick steps to catch up.

"Mr. Mu, I have time to have a meeting today. Some tasks require your authorization to proceed." He Mu said business-like.

Mu Qingran thought for a moment, and said, "I'm not at the company in the afternoon, can it be at 10 in the morning?"

He Mu looked at the time, it was nine thirty.

"I'm fine. Then, Mr. Mu, please call the director of personnel and the head of the customer department."

After finishing speaking, he deliberately prolonged his voice and called out: "Big boss."

"Yes." Mu Qingran said.

He Mu didn't say anything else, and his expression was very indifferent.

"Morning He." Su Li happened to come out of the tea room with coffee, and greeted He Mu with a smile.

"Morning Director Su." He Mu smiled, he was a different person from when he was facing Mu Qingran.

"Morning, Mr. Mu." Seeing Mu Qingran coming in behind, Su Li blurted out, "Mr. Mu always comes together?"

"Are you kidding me?" He Mu looked back at Mu Qingran, his words were stinging, "Recently I always run into Mr. Mu, maybe she is following me."

For the first time, Mu Qingran said: "If I remember correctly, it was the company I arrived at first."

"Really?" He Mu said with a smile, "Mr. Mu's memory is not good, maybe he made a mistake. After all, he can't remember more than ten years, so how can he remember these few minutes clearly? dont you agree?"

There is something in the words.

Mu Qingran was silent, passed He Mu, and walked to the office.

He Mu didn't expect Mu Qingran to change his sex at first, and the smile on his face remained the same.

Su Li noticed the clue, and asked boldly: "Mr. He, have you and Mr. Mu known each other for a long time?"

He Mu hooked the corners of his lips, "Go and ask Mr. Mu." The ending sound rose slightly, with intention.

Su Li shook his head sincerely, "I dare not."

He Mu raised his eyebrows, "Then why do you dare to ask me? I seem to be more bullying than Mr. Mu?"

Su Li nodded.

He Mu raised his eyebrows and looked fierce, "It's easy for you to be put on small shoes like this."

Su Li laughed "puchi", "Mr. He, you are so cute."

He Mu: "..."

Is she acting too easy and approachable?

Su Li smiled and said, "I believe Mr. He is such an upright person, he won't embarrass me because of such a trivial matter."

After all, they were once rivals in love, and He Mu didn't give her any shoes because of this.

"I didn't realize before that Director Su's ability to put a high hat on people is quite good." He Mu joked, and then he also planned to lift his foot and leave.

"By the way," she turned her head, "I'm going to have a meeting with President Mu at 10:00, so Director Su can come too."

"Okay." Su Li replied.

10 o'clock exactly.

The relevant personnel involved in the meeting are all in place, sitting on the long table in the large conference room.

In addition to He Mu and Mu Qingran, there were three senior executives attending the meeting—Personnel Director Xu Lin, Financial Director Su Li, and Account Manager Li Bin.

He Mu clasped his hands on the table, and was the first to speak: "I called everyone to a meeting this time, mainly to discuss the personnel structure of the customer department. At present, KM's customer department is under the management of the customer manager Li Bin."

The man whose name was mentioned straightened up unconsciously, and his ears were slightly turned towards He Mu.

"Sales and service personnel who are directly facing customers need a high degree of flexibility and on-the-spot adaptability, so now many companies will carry out reforms to give frontline employees a high degree of decision-making power within the rules." He Mu did not directly point out the existing The structure is unreasonable, and power must be delegated to lower levels.

But she believed that there was nothing she couldn't hear.

When Li Bin, the account manager, heard this, his expression changed immediately.

He Mu continued: "Although there are only more than 20 people in KM's customer department, now that Maple Leaf Investment has entered the market, it can no longer be slow. This year's goal is to quickly expand the scale and go public for financing."

She stopped, glanced at the few people present, and bent her lips, "It's not enough for me to have such an idea, we need everyone to fight together."

Xu Lin, the director of personnel, knew what she meant, and said, "What good idea does Boss He have?"

The personnel director is the oldest among the people present, 35 years old, with warm eyes, hair coiled behind his head, very temperamental.

He Mu pressed the remote control in his hand, and an organizational chart appeared on the electronic screen on the wall of the conference room, "I want to divide the customer department into three parallel teams, and set up a delivery manager and a solution manager in addition to the account manager. The account manager is responsible for maintaining customer relationships and assigning requirements to the technical department based on customer needs; the delivery manager is responsible for implementation and implementation, and needs to train a resilient team; the team led by the program manager is responsible for proactively proposing ideas and thinking about everything. In front of customers, improve the core competitiveness of the entire company."

She paused, giving the others time to react.

"Customer managers focus on channels, program managers focus on products, and delivery managers focus on logistics, so as to improve overall combat capabilities."

He Mu observed the expressions of several people, confirmed that they had no doubts, and then continued: "This management structure has been tested by many large companies. There is a set of plans, everyone can take a look. If you have any questions, you can discuss them with me at any time."

The eyes of several people at the conference table fell on the screen.

He Mu put a simple PPT on the page, while explaining the ideas and reasons, as well as possible problems.

After finishing the last page, Li Bin was the first to speak: "Mr. He means that you want to distribute my decision-making and management rights?"

Originally, he was the only one in charge of this department. From what this meant, it was clearly intended to weaken his power.

A little girl who just arrived, messing around without knowing anything, irritated him very much.

He Mu asked back: "It turns out that my idea of ​​improving the combat capability of the entire team, in the eyes of Manager Li, is to divide your power?"

"I have cultivated this team since the beginning of the company, and I have grown up with me bit by bit. I don't think there is any problem with the current structure." Li Bin said, "Mr. He will carry out such reforms as soon as he comes. , will make me suspect that you are going to suppress the company veterans and cultivate your own power."

Although He Mu was sent by an investor, the president of KM is still Mu Qingran after all. He doesn't believe that Mu will always let a little girl make major adjustments to the management staff at will.

He Mu quietly stared at the man opposite, and didn't speak for a long time.

It's not that he was choked by his words, but that he was a little stupid.

Seeing that the little girl was speechless for a long time, Li Bin had a smug look on his face.

Mu Qingran took everything seriously and did not express his opinion for a long time.

After the company entered into steady development, she actually intended to rectify the customer department long ago, but because the main focus was on the technology research and development department, and the reform was faced with the dissatisfaction of some people, it was a waste of time to deal with those problems, so it was delayed. did not start.

I was a little surprised when I saw He Mu's plan just now.

He Mu not only put forward an idea, but also worked out how to allocate personnel, formulated detailed and feasible performance evaluation standards, and reward and punishment systems.

There were also recommendations for the other two managers. One was an internal employee of the company, and the other was from another company. Mu Qingran had been recommended by others.

It's been less than a month since He Mu came to KM, and he can go deep into this level.

The child from a few years ago was almost a bit blurred in her mind.

She was curious about how He Mu would respond next.

On the side, Su Li, who is also a worker, actually agrees with He Mu.

She has a good personal relationship with a few colleagues in the customer department. When they were eating together, she heard them complain, saying that their boss is a bit machismo and arbitrary.It is very generous to treat guests to dinner, but no matter how big or small, you must report to him and get his approval before doing it.

Previously, a colleague encountered an unexpected situation when connecting with a client, so he had to deal with the matter first, but he was severely criticized by Li Bin at a department meeting, which made the colleague finally resign in anger.

People in the customer department said that Li Bin is a bit like the emperor of the earth in ancient times.

But they only dared to talk about it in private after work. After all, Li Bin had been in the company for so many years, and his qualifications were very deep, so no one dared to provoke him.

And the direct consequence of this is that the people below are tied up in doing things, and no one dares to make decisions and take responsibility in emergencies, and the best time to respond to many things will be missed.

The meeting room was quiet for 2 minutes, and He Mu finally said: "Manager Li said that I suppressed you as soon as he came up, but I would like to ask, are you here for work or filming? What do you think you are, following the emperor to create a dynasty? A vassal?"

Li Bin was stunned for a moment, his face turned livid in an instant, "I just said that I have paid a lot for this company, and Mr. He will break my heart if he does this."

He Mu laughed out loud, "Just now you were filming a plot drama, and now you're doing Qiong Yao's style again?"

"You..." Li Bin was too angry to speak.

He Mu's purpose was not to quarrel with him, so he explained patiently: "I propose such a rectification plan, not because I have any objections to you, nor to form cliques. If the company wants to develop rapidly, it must be like fighting a war. Whoever finds the enemy Whoever is facing the artillery fire from the other side must quickly mobilize troops to charge upwards."

"If it's still the same as before, when things happen, there are layers of approvals, waiting for one person to make a decision, and the people below don't have sufficient decision-making power. When all the people rush to go, the day lily will be cold."

Li Bin knew that he couldn't argue, so he simply looked at Mu Qingran, "Mr. Mu, I have been with you since the establishment of the company. No matter how hard it was, we survived together. If you really do what Mr. He said , I can’t accept it emotionally.”

Many companies have this problem. When they were established, everyone was full of fighting spirit and only wanted to make the company bigger and stronger. But as the company develops, some people will fall behind due to various reasons, and they are unwilling to take the initiative. Learning and accepting new ideas, I still hold the idea that there is no credit but hard work, and I call myself the veteran of the company.

If the founder of the company is not determined and adjusts personnel, many opportunities will be missed.

He Mu knew that Mu Qingran was in a dilemma about this matter, and had no hope for her.

"Manager Li may have found the wrong partner." He Mu's tone was a bit tough, "I think, as an investor, I have the greatest right to speak here."

That's great!

On the surface, Su Li was obediently attending the meeting, but he screamed crazily in his heart.

Her admiration for He Mu has risen to a new level, and she has automatically ignored the fact that He Mu is a former rival in love and a few years younger than herself.

Li Bin holds some original shares, and no one in the company has ever opposed him, and he is used to domineering.

Moreover, he thinks that he has made great contributions to the development of KM. If he is a seasoned investor, that's all. A fledgling little girl who relies on her family is not qualified to talk to him like this.

Li Bin snorted coldly: "If you have money at home, you can do whatever you want? Running a company is not a child's play. If the young lady wants to have a family, she shouldn't make fun of KM."

"Playing house?" He Mu smiled and shook his head, "Even if I really play house, I will find someone who is worthy of me. Tell me, what capital do you have to play house with me?"

She didn't say that he would be demoted, nor would he reduce the salary he deserved. In her opinion, it was stupid and ridiculous for him to jump around like this.

She came up from the bottom job rotation these years, and has worked with many different people. She knows a little bit about Li Bin's thoughts. She is so arrogant because she feels that KM can't get a job without him.

But in fact, there is no company that can't be turned if it leaves.On the contrary, no matter how capable a person is, he cannot do without the resource support of the adaptation platform. Otherwise, he is a useless gear that can only be left in a corner and rusted silently.

Unless, build a machine yourself.

If you want to be arrogant, you must first have the capital to be arrogant.

Like Mu Qingran.

As soon as the plan was put forward, there were obstacles, and He Mu was not in a hurry. She had already thought that the structural reform would not be so smooth.

Originally, she was an airborne soldier, and since it would affect the interests of many original members, it was inevitable that some people would have great opinions on her.

It's just a matter of looking at the problem from a different perspective.

In Li Bin's view, he has a lot of customer resources and is an indispensable person for KM. Even the big boss should give him some face.

Enraged by that disdainful smile, he taunted: "Sure enough, she is a spoiled young lady at home."

Mu Qingran finally spoke, showing no sign of happiness or anger, "Does someone need to remind Manager Li that we are in a meeting now and your boss is still sitting here?"

"Mr. Mu, do you also want to cross rivers and demolish bridges?" Li Bin's tone seemed to be questioning.

"If Manager Li feels aggrieved, he can submit his resignation letter now. The KM shares in his hand will be repurchased at an agreed price."

Mu Qingran's gaze turned to Xu Lin, director of personnel, "The next plan will be implemented, please ask Director Xu to assist Mr. He."

After finishing his business, he looked back at Li Bin and lowered his eyes: "It's not your turn to tell the identity of Mr. He."

The author has something to say: President Mu Ba: My child can only be bullied by me.

He Miki: Shut up, I just want to start a career.

One update today~

感谢在2020-12-2321:42:05~2020-12-2417:33:58期间为我投出霸王票或灌溉营养液的小天使哦~

Thanks to the little angel who cast the rocket launcher: Gu Ya is difficult to understand 1;

Thanks to the little angel who threw the landmines: solitary and incomprehensible, boring one;

Thanks to the little angel of irrigation nutrient solution: 1 bottle of MiG;

Thank you very much for your support, I will continue to work hard!