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Under normal circumstances, at the preferred counter, after customers use their shopping cards to purchase goods, they will be required to sign on the bill of Meisi at the final checkout.

The Meisi Youyou counter has been established for a few months, and it already has a good customer base. The number of customers who have applied for shopping cards at the Youyou counter alone has exceeded 600.Not to mention the new salesperson, even Lily and even Caroline herself are not sure how to deal with all the customers one by one on weekdays.

In this way, the shopping signature system becomes very important.Of course, Caroline and Ms. Green also prepared other ways of discerning to prevent unexpected situations from happening.

This afternoon, an ordinary-dressed woman came to the store, intending to spend all the balance of thirty or so yuan in the shopping card at once.When checking out, Lily at the checkout felt something was wrong because the customer was not the one registered with the shopping card.

"We usually don't have a mandatory requirement. Only the customer himself can use the named shopping card. And this woman obviously knows the relevant regulations of our shopping card, so right now she is arguing at the premium counter, saying that we don't talk about Credit won't let her spend prepaid gift cards," Lily followed Caroline and explained what had just happened.

"Have you checked under whose name the shopping card is registered?" Caroline asked immediately.

"It's Mrs. Wilson."

Caroline immediately realized the problem.Mrs. Wilson is a frequent customer of Max Department Store, and she is also the first batch of people who apply for shopping cards at the Premium counter.But she had already left Chicago for a vacation a month ago, and I had talked to her the last time I came to Meisi Department Store.So the customer's claim that the gift card belongs to her is very problematic.

"Then does she know the identification code corresponding to this card?" Caroline asked.

The identification code service was proposed shortly after the optimal counter opened according to customer needs. Because many customers hope to use shopping cards with their families, the optimal counter added an identification code record for each customer.If the customer's family or friends need to use a named shopping card, they also need to provide the four-digit identification code previously registered at the preferred counter.

"The trouble with this matter is that Mrs. Wilson's identification number has been written in the shopping card with a pen," Lily scratched her forehead in distress, and reported to Caroline in a low voice.

"Then what does this customer say? It's impossible to say that the shopping card belongs to her?"

"She didn't say anything at first, and after we checked the records, she said that the card was given to her by Mrs. Wilson."

Caroline knew the customer's words were suspicious.Because the shopping card can be pre-stored multiple times, Mrs. Wilson does not need to give away her shopping card.If you want to make a gift, you can buy different styles of bearer shopping cards at the counter.But before confirming it, she could not rule out the possibility that Mrs. Wilson would lend the shopping card to others.

After a few words, the two of them had already walked to the first floor, tens of meters away from the premium counter, and Caroline heard sharp arguments. At a glance, only the lady and the person standing at the door were left at the premium counter. The salesman is gone.

"Next time there is such a thing, invite the customer to the office as soon as possible." Caroline turned her head and said this to Lily, straightened her bow tie, and walked into the counter half-separated by the glass wall at a faster pace.

The customer was pulling the salesperson who stayed at the counter to get back the shopping card he had brought, while making a lot of noise.

Caroline stood at the door and watched the customer calmly. He looked about 30 years old and had an ordinary face. She had never seen it in Max Department Store in her impression.

"Hello, I'm Caroline, the person in charge of the counter. I'm sorry to bring you an unpleasant shopping experience. I will help you solve the little trouble we just encountered. What should I call you?" Carol Lin had a decent smile on her face.

The customer hasn't argued with the original salesperson since Caroline walked into the counter.She looked at Caroline, her expression changed slightly, and instead of answering Caroline, she squinted and said sharply,

"You are in charge? Why doesn't your salesman let me buy something?"

Caroline was not affected by her attitude, and still explained in a calm tone, "You may not be clear, what you brought today is a registered shopping card from the premium counter, which can only be used by the customer himself under normal circumstances."

"My God, don't lie to me. Didn't I say that this card was given to me by someone else, why can't I use it? I think you are lying!" The woman looked at the glass door The hall of the shopping mall, where outsiders come and go, seems to have made up their minds that these salesmen will check out for her.

"Do you mean that the shopping card was given to you by the original owner?" Caroline continued to say with a smile, "Indeed, it's not like we don't have a precedent for relatives and friends to use it, but before you check out, you have to answer our Just ask some questions to confirm your identity. May I ask who gave you this card? When did you give it to you? What is your relationship with the owner of this card?"

"Didn't I tell you all about it? Mrs. Wilson gave it to me." The woman's eyes were a little more flustered, but she immediately covered it and said again, "Where did you get so many troubles? Normal customers, you Will you treat me like this? Are you targeting me? Look down on me, right?"

Caroline looked at the reaction of the person in front of her, and she was basically sure that she definitely did not get Mrs. Wilson's shopping card through formal means.As long as this is confirmed, the rest of the matter will be easy to deal with.

"Ma'am, since you can't confirm your identity for us, I'm afraid we won't be able to pay you with this shopping card for the time being. We're sorry for the inconvenience this has caused you." Caroline continued in a very polite tone. Explain to the woman, but the attitude in the words is obvious.

"To express our apologies, we will provide you with a [-]% discount on the products you purchase at the preferred counter today, whether you pay by cash or choose to apply for a new shopping card in your own name." Card Now that Rowling is the manager of the preferred counter, she still has the right to give such a discount.And she was [-]% sure that this woman came to the counter today just to spend that shopping card that she didn't know how to get.

Sure enough, when Caroline said this in a very definite tone, the woman's face became very ugly.She didn't care about the pile of goods piled up at the checkout, and she didn't even care about the shopping card that was pressed under the arm of the salesperson. Instead, she suddenly spat viciously in the direction of Caroline and Lily, and then quickly pushed The glass door facing Debone Street quickly disappeared from everyone's sight.

"Just let her go like this?" Lily asked Caroline with her eyes wide open. She didn't understand why Caroline didn't let someone catch this woman and call someone from the inspection bureau, but instead said something Sounds like an inexplicable discount thing.

"Of course not." Caroline looked at Lily's still puzzled eyes and explained seriously.

"According to our contract, the counter can replace the lost registered shopping card for customers, but the loss caused by the loss of the shopping card and identification code due to the customer's personal reasons is not within the scope of responsibility of Meisi. And our suspicion is not substantive evidence. There is no right to keep people on the spot. Mrs. Wilson is not in Chicago now, so we will provide information to Mrs. Wilson's family, and it is up to them to decide how to deal with it."

Instructing the two of them, Caroline first went upstairs and briefed Manager Adler on what happened and how to deal with it. After confirming that there was no problem, she sent someone to Mrs. Wilson's house to deliver a letter.

One is to explain that Mrs. Wilson's shopping card in Meisi has been lost, and it is temporarily taken back to the preferred counter for safekeeping. After Mrs. Wilson returns to Chicago, she can come directly to the counter to retrieve it.The second is to ask if you know the woman who came to Meisi Department Store to make trouble today.

Before the mall closed, Caroline received a message from the inspector who went to Mrs. Wilson's house.Her family said that this person was likely to be a helper hired by the family before, and after being reminded, they also found that more than one shopping card was missing at home, so they have already reported to the inspection bureau.

Originally, Caroline was a little relaxed because the things in Meisi Department Store were relatively smooth in the past two weeks.Such an episode today made Caroline nervous again.

The loopholes in this woman's behavior and words were too obvious today, so Caroline was able to determine that she had a problem after seeing her.But this also directly points out some situations that may happen in the use of shopping cards.

If the woman's method today is more sophisticated, or the shopping card that was almost stolen was not Mrs. Wilson, a Meis regular customer, or the balance in the card is not much, and Lily, who is doing the billing, has not attracted the attention of Lily, etc. It may be too late when the customer finds out by himself.

Therefore, Caroline immediately perfected the relevant usage regulations of the shopping card according to this situation, made a notice pictorial and hung it in the counter, and explained what needs to be done to the two employees at the preferred counter.

"Starting today, we want to remind all customers who use shopping cards not to put the identification code information with the shopping card together, let alone write it directly on the shopping card. We must gently remind all customers again that the losses caused by misappropriation, No compensation can be made at the counter of Max Choice."

"At the same time, we also ask customers who use a named shopping card to write down the names of people who may use this card as a note. For customers who do not make a note, we assume that this card can only be used by themselves."

Just in case, Caroline decided to make sure that something similar had happened, and whether this woman was the first to take advantage of the loopholes. Taking advantage of the weekend, she re-checked the list of shopping cards at the Premium counter.