After Mr. Xiang divorced, the president regretted it

The morning sun shone through the French windows, filling the entire conference room. Xiang Yu sat in the chairman's seat, looking solemnly at everyone present. In the conference room, the company's management and employee representatives gathered together, and the atmosphere was solemn. Yan Jin sat next to Xiang Yu, with a calm expression, but also with a hint of imperceptible anxiety.

"The theme of this emergency meeting is internal rectification." Xiang Yu's tone was calm, but it revealed an unquestionable majesty. "The company has recently encountered some problems, which exposed our shortcomings in management and service. We must pay attention to it and take timely measures."

As soon as Xiang Yu finished speaking, a buzz of discussion broke out in the conference room. The employee representatives looked at each other, and the management had different expressions. Some bowed their heads in thought, while others whispered to each other.

"If you have any ideas, please feel free to speak up." Yan Jin cleared his throat, breaking the noisy atmosphere in the conference room. "The purpose of this meeting is to pool our wisdom and solve problems together."

A young employee representative stood up. He was Wu Hao from the sales department. He was usually conscientious and responsible in his work and dared to express his ideas. "I think the company's current employee training system is not perfect. Many new employees lack systematic training after joining the company, which leads to low work efficiency and even mistakes." Wu Hao pushed his glasses and said sincerely, "I suggest that the company should establish a complete employee training system and regularly organize various professional skills training to improve the overall quality of employees."

Wu Hao's words resonated with many employee representatives, and they nodded in agreement.

"In addition, I think there are some problems with the company's current performance appraisal system." Wu Hao paused and continued, "The current appraisal standards are too single and do not fully consider the particularities of different positions, resulting in some employees not being very motivated at work." He suggested that the company establish a more scientific, fair and reasonable performance appraisal system to stimulate employees' enthusiasm for work.

Xiang Yu and Yan Jin listened carefully, writing something down in their notebooks from time to time. They realized that the questions Wu Hao raised did reflect some shortcomings in the company's internal management.

"We will seriously consider the problems you mentioned and work out solutions as soon as possible." Xiang Yu said solemnly with a firm gaze, "I believe that as long as we work together, we will be able to overcome the difficulties and make the company develop better."

After the meeting, Xiang Yu motioned Yan Jin to follow him to the office. He walked to the French window, looked at the bustling city outside, and said in a deep voice: "It seems that we still have a lot to do..."

"You're right. We did overlook a lot of details." Xiang Yu turned around and cast a deep gaze on Yan Jin. "Internal rectification is imperative and urgent."

Yan Jin nodded gently, and she opened the notebook in her hand, which was densely filled with questions and suggestions from the meeting. "I have sorted out everyone's opinions and also drafted a preliminary internal rectification plan."

"Tell me about it." Xiang Yu walked to the sofa and sat down, motioning Yan Jin to come over.

"First, we need to establish a comprehensive employee training system." Yan Jin opened the notebook and pointed to a page. "I suggest that the training be divided into multiple levels, such as new employee induction training, job skills training, and management training. The corresponding training content should be formulated according to the characteristics of different positions."

"Well, this is a good idea." Xiang Yu nodded in agreement, "We can invite experts in the industry to give lectures in the company to improve the professional quality of our employees."

"I have contacted several well-known experts in the industry, and they have all expressed their willingness to take time out to provide training at the company." Yan Jin smiled, "I believe that through systematic training, we can definitely improve our employees' professional skills and service level."

"In addition to training, the performance appraisal system also needs to be reformed." Xiang Yu pondered for a moment, "We can no longer only focus on performance and ignore the overall quality and team spirit of employees as before."

"I understand what you mean." Yan Jin's eyes flashed with a gleam, "I suggest that the service awareness, teamwork ability, work attitude and other aspects of employees be included in the performance appraisal indicators, and corresponding rewards and punishments be given according to the appraisal results."

Xiang Yu's eyes flashed with admiration, Yan Jin's idea coincided with his. He knew that in order to change the current situation of the company, it was necessary to establish a scientific and reasonable performance appraisal system to stimulate the enthusiasm and creativity of employees.

In the next few days, Xiang Yu and Yan Jin devoted themselves to the internal rectification work. They made a detailed plan and personally supervised the implementation. All departments of the company also actively cooperated, and a top-down reform wave quietly emerged in Xiang Group.

The company's conference room was packed. On the stage, a marketing expert was passionately explaining the latest market trends and marketing strategies. Below the stage, the employees listened with great interest and kept taking notes. This was a large-scale employee training activity organized by the company, aimed at improving the professional quality and service awareness of employees.

"I have benefited a lot from this training!" In the tea room, several employees gathered together and enthusiastically discussed the content of the training.

"Yes, I used to think that work was boring, but now I know that there is so much to learn!"

"Yeah, I feel like a dry sponge that finally absorbs fresh knowledge!"

Looking at the enthusiasm and curiosity on the faces of the employees, Xiang Yu and Yan Jin smiled at each other. They knew that their efforts were not in vain, and the company was moving in a better direction...

"Next, we still need to..." Yan Jin was interrupted by a rapid knock on the door before she could finish her words...

"Knock, knock, knock--" The rapid knock on the door interrupted Yan Jin's words, and they both looked up at the door at the same time.

"Come in." Xiang Yu said in a deep voice.

Marketing manager Li Ming pushed the door open with a hint of anxiety on his face, "Boss Xiang, Boss Yan, something terrible has happened!"

"What happened?" Xiang Yu frowned slightly, with a hint of displeasure in his tone.

"Sales have dropped by 15% this month," Li Ming's voice trembled. "Many customers have complained that our service attitude and efficiency are not as good as before..."

Xiang Yu and Yan Jin looked at each other, and a trace of solemnity flashed in their eyes. They knew that internal rectification would inevitably go through a period of pain, but they didn't expect it to come so quickly.

In order to better motivate employees, the company has established a strict performance appraisal system while providing internal training. The new system includes employees' service awareness, teamwork ability, work attitude and other aspects into the appraisal indicators, and rewards and punishments are given according to the appraisal results. For employees with outstanding performance, the company will give generous bonuses and promotion opportunities; for employees who do not meet the appraisal standards, they will receive corresponding coaching and improvement. If they fail to meet the appraisal standards for many times, they will be dismissed.

The original intention of this system was to motivate employees and improve work efficiency and service levels. However, some employees were not comfortable with the new management system. They believed that the new assessment standards were too strict, the work pressure was too high, and the originally relaxed working atmosphere became tense. Some employees began to resist, their work enthusiasm declined, and some even submitted their resignation letters.

"I know that everyone is not used to the new management system," Xiang Yu said at a general staff meeting, "but we must make changes. The market competition is becoming more and more fierce. Only by constantly improving our own quality and service level can we be invincible in the competition."

However, his explanation was not accepted by all employees. After the meeting, many employees discussed it privately and complained.

"I feel like the company is now like a cold machine, and we are like the screws inside, working mechanically every day, without any human touch at all." An old employee couldn't help but complain.

"Yes, although the work was tiring before, at least the atmosphere was relaxed and everyone talked and laughed. Now, it's different. I'm on edge every day, afraid that I'll do something wrong and get my salary deducted..."

Listening to the employees' discussions, Xiang Yu's face became more and more gloomy. He knew that the current situation was worse than he had imagined. The internal rectification not only failed to improve the enthusiasm of the employees, but also aroused their resistance. In the long run, it would inevitably affect the development of the company.

"Are we acting too hastily?" In the office, Xiang Yu rubbed his eyebrows, with a hint of fatigue in his tone.

"Maybe..." Yan Jin pondered for a moment, "The new management system does take some time to adapt. We should give our employees more time and patience."

"But now the company's performance has been affected. If no measures are taken, I'm afraid..." Before Xiang Yu could finish his words, there was a knock on the office door.

"Come in."

The HR manager came in, looking a little serious. "Boss Xiang, Boss Yan, something terrible has happened. Wang Qiang from the sales department and Li Li from the design department..." He paused, "They have all submitted their resignations..."

Yan Jin and Xiang Yu looked at each other, and a trace of disbelief flashed in their eyes. The air seemed to freeze at this moment...

Yan Jin took a deep breath, trying to suppress her inner anxiety, and said calmly, "I understand. Please bring their resignation letters. Also, notify all department managers to come to the conference room for a meeting in ten minutes."

After the HR manager left, Yan Jin and Xiang Yu quickly adjusted their strategy. They realized that blindly implementing the system would only cause greater backlash, and they had to find a balance point that would both improve management and take care of employees' emotions and needs.

In the following days, Yan Jin and Xiang Yu canceled all travel arrangements and began to communicate one-on-one with employees in each department. They listened patiently to the employees' confusion and needs, and explained the significance and purpose of the new management system in a targeted manner.

"Wang Qiang, I read your resignation letter. You said that you feel the company is like a cold machine now, is that right?" Xiang Yu asked.

Wang Qiang nodded and said a little embarrassedly: "Before in the company, I felt that I was valued, but now, I just feel like a tool on an assembly line, repeating the same work every day, with no passion and no sense of accomplishment."

Xiang Yu nodded in understanding, "I understand how you feel. The new management system does ignore humanistic care to a certain extent. But you have to believe that our ultimate goal is to make the company develop better and allow every employee to share the dividends brought by the company's development."

"Li Li, you are also a veteran of the company, why do you suddenly want to resign?" Yan Jin asked Li Li from the design department.

Li Li sighed, "Boss Yan, it's not that I don't want to work hard, I just think the new assessment standards are too harsh. I work overtime every day, but I still can't achieve excellence. If this continues, I will be eliminated sooner or later..."

Yan Jin patiently explained: "The new assessment system is not intended to eliminate anyone, but to motivate everyone to make continuous progress. During the assessment process, we will make adjustments based on each person's actual situation and provide corresponding training and guidance to help everyone improve their abilities and meet the assessment standards."

In addition to communicating with employees, Yan Jin and Xiang Yu also adjusted the new management system. They retained the employee incentives in the original system and added elements of humanistic care, such as setting up an employee care fund and organizing regular employee activities.

After a period of hard work, the atmosphere within the company has gradually warmed up. Employees feel the care and attention from the company's leaders, and their work enthusiasm has gradually increased. The new management system is also in the process of continuous running-in and adjustment, and is gradually being accepted and recognized by employees.

Three months later, the company released its latest quarterly financial report, and all data showed a good growth trend.

"It seems that our crisis public relations this time was very successful." Xiang Yu looked at the report in his hand with a smile on his face.

"All of this is inseparable from the joint efforts of all employees." Yan Jin's tone was a little relieved, "But..." She paused, "I received news today that the Consumer Association is working with several peers to formulate industry service standards..."