Siheyuan: Sending Shazhu into the call center, Yi Gu is useless

If you don't have time to eat, you can buy one when you pass by. His mind gradually became clear. He always thought that the main function of the canteen was to provide daily necessities for the residents of the courtyard, but with the changes of the times, the needs of the residents are no longer limited to this. A diversified business model may bring new vitality to the canteen.

"Then I'll give it a try, starting with collecting express deliveries and purchasing on behalf of others, and then gradually adding other services." Chen Rufeng made up his mind and began to plan how to implement these changes.

The next day, Chen Rufeng came to the store early and began to prepare for the new business model. He first hung signs at the door of the store that said "Collect Express" and "Purchase Service" and posted messages in the neighborhood group of the courtyard to inform everyone of the new service of the store. At the same time, he also contacted several familiar suppliers to prepare to introduce some Internet celebrity products and raw materials for simple meals.

After the news spread, neighbors expressed their support. In particular, some young residents showed great interest in the express delivery and shopping services. Chen Rufeng felt relieved and felt that he was on the right track.

One day at noon, the store welcomed the first express package. Chen Rufeng received the package and carefully registered it in the register. He felt a little nervous, but also a little excited. This was the first step of his new business model. Although it was just a small beginning, he felt that there were infinite possibilities in the future. A young girl pushed the door open and saw Chen Rufeng. She smiled and said, "Boss Chen, I saw in the group that you can collect express delivery on behalf of others. I just have a package to send. Can you help me take a look?" She greeted him enthusiastically: "No problem, bring it here and I'll help you take a look."

He carefully checked the package, helped weigh it, and put the label on it. Finally, he smiled and said to the girl, "Don't worry, I will help you send this package. You can come to me directly to ask when it will arrive."

The girl smiled and nodded: "Thank you, Boss Chen, your service is really convenient. It saves me from running to the courier point." This made him more confident in the transformation. In the following days, more and more neighbors began to come to the store to send and pick up express deliveries, and also buy some snacks and drinks. This new model not only increased the flow of customers in the store, but also gave Chen Rufeng a new sense of accomplishment.

However, as the business gradually expanded, Chen Rufeng also discovered new problems. Although the express delivery and purchasing services brought more customers to the store, it also increased his workload. Chen Rufeng was originally a meticulous person, and now he had to manage so many affairs, which inevitably made him feel a little overwhelmed. Sometimes he was so busy that he didn't even have time to eat, and when he returned home at night, he often felt backache.

"Dongxu, I've been very busy lately and I feel like I can't hold on any longer." One night, after Chen Rufeng finished his work in the store, he called Jia Dongxu with a hint of fatigue in his tone.

Jia Dongxu could tell he was tired on the other end of the line and consoled him, "Old Chen, your transformation is a good thing, but you can't overwork yourself. How about you find a helper to share the burden? After all, your store has a lot of business now, and it's really tiring to take care of it alone."

Chen Rufeng also understood that what Jia Dongxu said made sense. Since the addition of new business, he has been very busy every day, and even his originally fixed rhythm of life has been disrupted. Especially during the peak period of express delivery, the store is in a mess. He had to consider whether he should find someone to help so that he can focus more on overall management and planning. Chen Rufeng decided to find a reliable helper in the courtyard. He posted a recruitment notice at the door of the store, hoping to find someone who can help with daily affairs and flexibly deal with various problems.

A few days later, a young man named Xiao Li came to apply for the job. Xiao Li was a laid-off worker from a nearby small company. He was cheerful and careful in his work. Chen Rufeng talked to him several times and felt that he was suitable in all aspects, so he decided to hire him.

After Xiao Li took over, Chen Rufeng's burden was greatly reduced. He handed over some daily affairs to Xiao Li, and he had more time to think about how to further optimize the business model of the canteen. He found that with the increase in manpower, the efficiency of the store was greatly improved, and customer satisfaction also increased.

One day, Xiao Li suddenly proposed: "Boss Chen, I see that more and more young people are coming to our store recently. Have you ever considered setting up an online platform? Nowadays, many people like to shop on their mobile phones. If we can also have a store online, maybe the business will be better."

Chen Rufeng was stunned for a moment, thinking carefully about Xiao Li's words. He realized that Xiao Li's proposal was very forward-looking. Although he had always focused on offline operations, with the development of the Internet, the importance of online channels has become increasingly prominent. If the store's business can be expanded online, it will undoubtedly bring more customers and opportunities to the store.

"This is a good idea, Xiao Li. Do you know anything about this? Why don't we study it together to see how we can move the store online." Chen Rufeng said excitedly, with a spark of hope ignited in his heart again.

Xiao Li agreed, and the two began to plan how to move the store's business online. After several days of discussion and research, they decided to start with social platforms, open an online store, and place a QR code in the store for customers to scan and place orders.

With the opening of the online store, Chen Rufeng's store has gradually regained new vitality. Although there were not many online orders at the beginning, Chen Rufeng did not get discouraged. He understands that any new thing needs time to cultivate and develop, and he is willing to give this attempt enough patience.

Xiao Li also performed exceptionally well during this period. Not only did he help Chen Rufeng deal with many tedious daily affairs, he also took the initiative to make suggestions for the online operation of the store. When the two were busy together, they would often discuss an idea. Xiao Li was young and had many fresh ideas, while Chen Rufeng, relying on years of accumulated experience, screened and adjusted these ideas. They gradually formed a tacit understanding, and the business conditions of the store were gradually improving. Chen Rufeng and Xiao Li took stock of the sales data for the day together. Seeing that the online orders had increased a lot compared to the previous few days, Chen Rufeng felt a sense of satisfaction in his heart. He gently put down the account book in his hand and breathed a sigh of relief: "Xiao Li, you are right. This online business has indeed brought us a lot of opportunities. Although it was a little uncomfortable at the beginning, it seems to be working well now."

Xiao Li smiled and handed Chen Rufeng a cup of hot tea. "Boss Chen, I didn't expect to see results so quickly. Maybe people are slowly getting used to online shopping. It's a good thing that our store can keep up with the changes of the times."