Siheyuan: Sending Shazhu into the call center, Yi Gu is useless

Chapter 310 Customer Satisfaction Continues to Improve

Chen's mother smiled and recalled: "At that time, our family business was indeed in trouble. We also encountered problems with capital turnover, but our family worked together to find a solution and overcame the difficulties. At that time, we helped each other and shared the pressure. You should do the same now. You must unite and support each other."

Chen Shusen nodded and said, "Mom is right. We should communicate more, help each other, and face these difficulties together."

Chen Shuzhi also agreed: "Yes, we can discuss it together and see if there is any way to improve the current situation."

Chen's mother was relieved to see that the children were all actively facing the problems. She knew that although there were some difficulties now, as long as the children were united, they would be able to find a solution and overcome the difficulties.

In the days that followed, Chen Shulin, Chen Shusen, and Chen Shuzhi began to work more closely together to discuss solutions to the problem. They held several family meetings to share their situations and ideas and look for feasible solutions.

Chen Shulin suggested that the competitiveness of restaurants could be improved by optimizing dishes and services. Chen Shusen suggested that supermarkets could reduce costs by adjusting procurement channels and inventory management. Chen Shuzhi suggested that more customers could be attracted and sales could be increased through publicity and promotional activities.

Under the guidance and help of Chen's mother, the three children worked together and gradually solved their own problems. The restaurant's dishes have been improved, the service quality has been improved, and more customers have been attracted. The supermarket's purchase channels have been optimized, inventory management has become more scientific, and costs have been effectively controlled. Chen Shuzhi's publicity and promotion activities have also achieved good results, and sales have gradually increased.

Through this experience, Chen Shulin, Chen Shusen and Chen Shuzhi have a better understanding of the importance of unity and cooperation. They know that only by working together can they overcome difficulties and achieve better development.

Mother Chen feels extremely relieved and proud as she sees her children gradually getting back on track. She knows that her children have grown up and are able to face and solve problems independently. This is her greatest happiness and satisfaction.

In the days that followed, Chen Shulin, Chen Shusen and Chen Shuzhi continued to work hard and constantly improve their abilities and levels. They used their wisdom and hard work to make more contributions to their family and society. Mother Chen also continued to care for and support them, and was proud of their every step of growth and progress.

After Chen Shulin returned to his restaurant, he felt a little uneasy. Although the situation in his restaurant had gradually improved, he began to worry about the new restaurant that his younger brother Chen Rufeng had taken over. Chen Rufeng had invested a lot of money this time, and almost all his savings were invested in it. If something went wrong, the consequences would be disastrous.

That evening, after finishing his day's work, Chen Shulin decided to go check out his brother's restaurant. Although Chen Rufeng was always smart and witty, this new restaurant had just opened and many things were still unstable. As an older brother, he had a responsibility to go check it out.

Chen Shulin drove to Chen Rufeng's restaurant. As soon as he entered the door, he saw his brother busy greeting customers. The restaurant was crowded with people, and the aroma of the dishes filled the air, making people salivate.

"Brother, you're here!" Chen Rufeng smiled when he saw Chen Shulin and came forward to greet him. "Please take a seat. I'll have someone serve you some of our special dishes."

"Okay, I was just thinking about trying your cooking." Chen Shulin sat down with a smile and looked around. "It looks like business is good."

"Yes, the customer flow has been very stable since the opening, but there are still some problems that need to be solved." Chen Rufeng said, "You came at the right time, we two brothers can have a good chat."

Soon, several delicious dishes were served on the table. Chen Shulin and Chen Rufeng talked about the restaurant's business while tasting the dishes. Chen Rufeng introduced the new restaurant's operating model, dish features, and some challenges it is currently facing.

"We mainly focus on innovative dishes here, combined with some modern cooking techniques, and the customer response is quite good." Chen Rufeng said, "But there are still some problems in cost control, especially in the procurement of ingredients and the management of personnel."

"This is indeed a difficult problem." Chen Shulin nodded. "To control costs, we must first ensure the quality and stable supply of ingredients, and not blindly pursue low prices. Another thing is personnel management, especially the stability of the chef team.

"You're right." Chen Rufeng nodded thoughtfully, "I'm also thinking about these issues, and I hope to find a better solution."

"You can learn from the practices of your peers and draw on their experience," Chen Shulin suggested. "Also, customer feedback is very important. Understand their needs and adjust your dishes and services in a timely manner."

"Well, I will pay more attention to these." Chen Rufeng said gratefully, "Second brother, I really appreciate you coming to give me these suggestions."

"Brothers, there's no need to be so polite." Chen Shulin smiled, "If you have any difficulties, just tell us and we'll solve them together."

The two brothers chatted for a long time, talking about everything from restaurant management to family matters. Chen Shulin not only gave Chen Rufeng a lot of business advice, but also shared some of his own experiences and lessons from starting a business, which benefited Chen Rufeng a lot.

As time went by, Chen Rufeng's new restaurant gradually got on track and business was getting better and better. Following his second brother's advice, he gradually optimized food procurement and personnel management, and customer satisfaction continued to improve.

However, the good times did not last long. One night, half a year after the restaurant opened, Chen Rufeng received an unexpected phone call. The phone call was an urgent report from the restaurant manager: "Boss, it's bad, there's a fire in the restaurant kitchen!"

When Chen Rufeng heard the news, his heart suddenly tightened. He quickly got up from the bed, put on his clothes in a hurry, and rushed to the scene. When he arrived at the restaurant, the fire had been initially controlled, but some of the facilities in the kitchen had been burned down, and the scene was in a mess.

Chen Rufeng felt dizzy when he saw the tragic fire. He couldn't help but sigh that this sudden disaster had brought him a huge shock. Just when he was at a loss, Chen Shulin and Chen Shusen also rushed to the scene. After hearing the news, they immediately put down their work and rushed to support.

"Rufeng, don't worry, we are here." Chen Shulin patted his brother's shoulder and comforted him, "The most important thing now is to find out the cause of the fire and resume business as soon as possible."

"Yes, let's work together to find a solution." Chen Shusen also said, "Don't be discouraged, there will always be a solution."

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