Pretending to be bankrupt, the school beauty came to visit with her twins
Chapter 273 Platinum Complaint
"Hello, I am your VIP user, and my VIP number is..."
After the complaint phone number was opened, Chu Yanran directly reported her information.
"Recent Platinum Card user, hello Ms. Chu! How can I help you?"
A sweet and respectful voice sounded on the other end of the phone.
This cosmetics store is a global chain, an international brand, and very famous internationally.
Moreover, they not only sell cosmetics, but also many luxury goods.
Such as bags, clothing, watches, etc.
As a big international brand, they must have a VIP card service.
Among them, there are ordinary VIPs, gold VIPs and platinum VIPs.
It is easy to reach the level of ordinary VIP. As long as the cumulative consumption reaches more than , you can become an ordinary VIP.
The number of is indeed nothing to a luxury brand store.
Many regular customers can do it.
After all, as long as you accumulate a set of clothes and a bag a year, you will become an ordinary VIP in a few years.
As for gold card VIPs, it is a bit more difficult. Gold card VIPs need to spend a total of .
Five hundred thousand dollars is used to buy luxury goods, which only wealthy people can do.
As for Platinum Card VIPs, the requirements are even higher.
This can only be opened if the annual consumption reaches more than million.
Moreover, it is not cumulative, but you must spend more than million in the previous year. In the second year, a dedicated person will contact you to apply for becoming a platinum VIP.
If the consumption of million cannot be met this year, the membership discount will be downgraded in the next year.
Therefore, there are many gold card and ordinary VIPs, but there are very few platinum card VIPs.
There are only a hundred or so Platinum Card VIPs in the entire Daxia.
Only the top rich people will have one.
Don’t think that spending five million a year is not a lot. You must know that these five million are only consumed in this brand store.
How can a customer who can spend five million dollars a year in one store not buy other brands?
Gucci, Chanel, LV, I definitely want to go there.
Coupled with other miscellaneous expenses, it may cost million a year.
What kind of family spends fifty million a year?
At least those families with only a few hundred million in assets will certainly not be able to afford this consumption.
Because of this, customers who can afford five million dollars in one store are absolutely rare.
Such customers are the most distinguished customers for any brand store.
"I want to complain!"
Chu Yanran said four words calmly.
Hearing Chu Yanran's words, the customer service staff suddenly became nervous.
It’s not like she hasn’t received complaints before. As the customer service staff of a brand store, the calls they receive are basically related to complaints.
After all, if there is a quality problem, just go for a replacement without having to contact customer service.
The only thing that needs to be used is complaints.
Their brand is indeed very big, but they also receive a lot of complaints.
However, complaints from platinum VIPs like Chu Yanran are still rare.
Once encountered, we must try our best to solve it and try to make the customer feel relieved.
"Ms. Chu, is there something we didn't do well? If there's something we didn't do well, you can give me feedback!"
"We will definitely give you a satisfactory reply!"
The customer service followed the prescribed procedures and patiently comforted Chu Yanran.
"Isn't it done carefully?" Chu Yanran sneered: "Your clerk called my husband and I poor people and even kicked us out!"
Chu Yanran briefly told what happened just now.
The reason for her complaint was mainly because the shopping guide had a bad attitude.
"What? Ms. Chu, I already know about this. I will contact the manager of the store and ask him to find out about the situation!"
"I can give you a satisfactory reply in as little as ten minutes!"
"I wonder if you can accept this?"
After hearing what Chu Yanran said, even the customer service was shocked.
How dare anyone dare to laugh at their platinum users for not being able to afford mere cosmetics?
Is this crazy?
You know, platinum customers are big customers who spend five million a year.
This kind of customer can afford any product in their store.
How can there be a situation where consumption cannot be afforded?
Moreover, he was viciously insulted by the store clerk.
Such a thing is absolutely not allowed to happen.
Once it occurs, it will never be tolerated.
Luxury stores have requirements for their own services, that is, they must serve every customer who comes through the door.
Even if people just come in to take a look, they must provide good service.
But now, instead of providing good service, they are insulting and abusing customers. This is absolutely unacceptable.
"Okay. Then I'll wait!"
Chu Yanran nodded.
This is what she wants.
It is impossible for a store to ignore a platinum customer's complaint.
After all, Chu Yanran alone is worth hundreds of ordinary customers.
If such a big customer runs away, it will really be more of a loss than a gain.
After finishing speaking, he hung up the phone.
Seeing that his wife had called to complain, Li Feng said nothing more.
He suddenly felt depressed.
Why is he not the protagonist of fantasy novels? But the protagonist of an urban novel?
If it were a fantasy novel, just slap him to death with a slap in the face, so there is no need to go to such trouble.
Then, the two of them sat aside and waited.
Presumably, a store manager or store manager will come to see them soon.
However, before the store manager came, the shopping guide from before came instead.
The shopping guide seemed to be changing shifts, and another person was checking out.
The shopping guide came over and saw that Li Feng and Chu Yanran were still in the store. Moreover, their hands were empty and they didn't buy anything.
For a moment, the shopping guide frowned.
There are too many people today and the store has limited capacity.
These two guys didn't buy anything. Instead, they occupied the rest area in the store. Didn't this delay their business?
You know, if two less people come in, they may make tens of thousands less money.
Thinking of this, the shopping guide immediately walked towards the two of them.
"I said you two shouldn't sit here without buying anything!"
"This seat is for guests!"
The shopping guide said coldly.
"Guests? Aren't we guests?"
Li Feng said angrily.
He wondered if this shopping guide was menopausal? Why are you always looking for trouble?
Even if it is a top luxury store, if you see customers already sitting in their store, they will not chase them away, right?
Moreover, the guests are not the dirty kind.
Li Feng and Chu Yanran were well-dressed and elegant, which would not damage the image of the store at all.
If such a customer is not even allowed to take a break, then this store is a bit too high-end, right?
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