Life is more than just living

The crisis was resolved, and Han Yidao was also very happy. This morning after seeing off Chen Xu, he went to the company. A lot of miscellaneous things were waiting for him. Because general manager Li Zhilan was moody and ruthless, many department managers were willing to communicate with Mr. Xiao Han.

At around ten o'clock in the morning, the secretary suddenly broke in and said loudly: "Mr. Han, please read the news on the Internet. Our company is on the hot search." As soon as Han Yidao typed the word "Rongfa", various headlines came out. Han Yidao was shocked and asked quickly: "What is going on? Call someone familiar with the situation." When the security guard and salesperson came over, Han Yidao learned the details. He immediately convened a meeting between the public relations department and the technical department to prepare for crisis public relations. He asked the technical department to immediately mobilize all aspects of monitoring to respond to netizens' questions. On the other hand, he searched for the parties by swiping the membership card information and negotiated a solution. At the same time, he contacted lawyers to discuss the next steps.

Han Yidao was arranging relevant matters when he suddenly received a call from Li Zhilan. Li Zhilan was at the food factory when she heard the news and quickly made a call: "Stop the security guards involved immediately. We can't let go of the harm caused by insufficient success and more than failure. If you show some attitude, you can give an explanation, otherwise there will be a lot of turmoil on the Internet." The public opinion is incredible.”

Han Yidao pinched his brows and said, "This matter must be investigated thoroughly before deciding what to do. We cannot just find someone to blame just to appease the anger of netizens. The surveillance video is very clear. The security guard did not hit anyone, but just pulled her bag. This person exaggerated." . Moreover, if we fire the security guard immediately, it will be equivalent to admitting the fact that the security guard beat people, and the gain outweighs the loss. Moreover, doing so will chill the hearts of employees, so we cannot do this. The security guard is safeguarding the interests of the company and works responsibly, even if the handling is not It's very appropriate, and we can't fire him because of it. He didn't have any big fault."

Li Zhilan was furious on the phone, "With so much nonsense, what big thing can my mother-in-law do? Do as I say, and fire the security guard first, and wait until I get back to hold a press conference."

Han Yidao put down the phone and saw a group of people looking at him. He smiled and said, "Let's all do our work!" The security minister said carefully, "What does Mr. Li mean?" When Han Yidao answered the phone just now, everyone listened with bated breath. Han Yidao reassured everyone, "Everyone can work with peace of mind, it will be fine." Everyone dispersed anxiously, and then someone suddenly knocked on the door and came in. Han Yidao did not expect it to be Chen Xu. With the help of Chen Xu, the matter was resolved. Chen Xu said there was another class in the afternoon and hurried back.

Han Yidao notified various departments to hold a meeting to deal with follow-up matters. As soon as everyone arrived and before the meeting started, Li Zhilan rushed back angrily. She went into the meeting displeased. Han Yidao told everyone: "This time the matter was resolved relatively smoothly, but some problems were also exposed in the middle. Our technical department needs to re-check whether there are any blind spots in the surveillance. She obviously took our things, but she saw it on the surveillance I'm not sure. The positions of some cameras need to be adjusted. Another point, the security department should note that the police have law enforcement recorders during law enforcement. We can also buy a few of them, which don't cost much, so that this kind of theft will happen again in the future. When handling a customer, you can videotape the entire process. When you open the bag, you should clearly see what is in his bag. Don’t be afraid to take responsibility. If we have indeed wronged the customer, then we can apologize. When the customer does not cooperate, and we have enough If there is evidence that he took something, then you can call the police and avoid physical conflict."

Li Zhilan suddenly interjected, "If everything needs to be handled by the police? Then is it necessary for the security department to exist? If these things cannot be handled well, this department can be abolished." The people present did not dare to breathe. Han Yidao said to his mother: "You are tired too. I think you need a rest." Li Zhilan continued the topic just now, "The security department needs a big change. We need to recruit some smart people."

Han Yidao looked at his mother and said, "Mr. Li, I'm in a meeting now. Let's talk later, okay?" After saying that, he looked at Li Zhilan seriously. Li Zhilan saw that his son was about to get angry, so he left angrily.

Han Yidao looked at the person in charge of the public relations department, "You are responsible for handling the aftermath. The turmoil on the Internet will not stop just because of an apology statement. Various different voices will appear. You will find ways to guide public opinion and set the pace. Although this matter may seem It’s not good, but it can improve our reputation. The key lies in how to guide public opinion. You can also issue a statement when necessary. Ask the legal department how to make this statement more shocking? The parties concerned publish false information and give If our company causes losses, just issue a statement reserving legal responsibility. Once public opinion is still not favorable to the company, issue a statement." Relevant personnel quickly nodded in agreement. Han Yidao spoke next, "The meeting is dismissed."

Han Yidao returned to the office, where Li Zhilan was waiting. As soon as he saw him coming in, he immediately got angry, "Yidao, you are so merciful and soft-hearted. You have to use thunderous methods to manage the company." Han Yidao looked at his mother, "Mom, I made it very clear when you asked me to come back, I won't Everything needs to be done according to your wishes. Just look at the results."

Li Zhilan was very angry, "You kid, why are you so disobedient? Don't I want to guide you?" Han Yidao sat down and said, "Mom, you are not right every time, so don't always force others to follow your instructions. Do things according to your own intention. Everyone has their own way and method, let’s seek common ground while reserving differences!” Li Zhilan was very angry, “I asked you to come back, not to tell you to go against me!”

Han Yidao argued, "Mom, if you ask me to come back just to do things according to your wishes, then there is no point in me coming back. There are many obedient people in the company, but what has happened in the past four years? You know it all, everyone knows I did what you wanted, what's the result?" At this point, Han Yidao sighed, "Mom, everyone's energy is limited, so there is no need to be so hands-on, everyone can do their own duties. Li Zhilan thought Retorting, Han Yidao looked at her, "Mom, there's no need to object just for the sake of objecting. "Li Zhilan suddenly felt like a deflated rubber ball and stopped talking.