Let you build cars, and you will be happy to produce them?

"Good guy, what's going on over there?"

"Why are there so many people surrounding the Mercedes-Benz booth?"

"do not know."

"Looking at their banners, it seems they are for human rights."

The scale of more than 200 people was quite spectacular, not to mention that these people were holding banners in their hands and all gathered in front of the Mercedes-Benz booth.

Rights protection!

Moreover, with so many people defending their rights together, we still get started in the exhibition hall, the most important area of ​​the A-area exhibition hall.

The scene was very spectacular and immediately attracted all the spectators who entered the exhibition hall later.

The audience was so excited when they saw these people defending their rights.

He immediately took out his phone and started taking pictures.

"Come on, come on, take more pictures, brothers and sisters, uncles and aunts, take more pictures and post more on TikTok to help us successfully defend our rights."

Among the rights defenders, the leading middle-aged man was very happy to see himself and others being noticed and photographed.

Guiding people taking photos to tweet more.

……

at this time,

In the Mercedes-Benz booth, all the staff were stunned.

"How to do?"

"I don't know, ask Mr. Yan."

"Mr. Yan has been here for the first day. Mary is here today."

"Then go to her, she will be responsible."

"It seems that our German president Hans is also here today."

"What about those two?"

"It looks like drinking coffee in the back lounge."

Yan Qing came to the auto show on the first day, but she didn't come on the second day because she had something to do. Mary happened to be in a bad mood and wanted to come to the auto show to see what was going on.

then,

She is the only one coming to the car show today.

By coincidence, Hans, who was also in a bad mood, also wanted to come to the auto show to take a sneak peek at the Wuling booth next door.

By the way, let's see if there is any way to save Mercedes-Benz from being scolded.

But he didn't expect to kill them both.

When I came to the auto show, someone actually came to defend my rights.

"Where's the security guard? Call the security guard quickly and drive the person away."

When Hans got the news, he didn't dare to go out. He immediately asked someone to call the car show security.

"Mary, go!"

"You can't stay in this place."

He suddenly had a bad feeling in his heart. The best thing to do now was to leave quickly.

Otherwise, something terrible might happen after a while.

Mary felt this way too.

So the two of them left the lounge without hesitation and prepared to leave.

The situation here quickly attracted the attention of the auto show.

On the first day the auto show was open to the public, people came to defend their rights, and the auto show officials were also very upset.

The security guards had discovered these people long ago and immediately came forward to dissuade them from leaving.

There were even police officers on patrol, advising them to protect their rights legally and not to gather people to influence other people.

"We are not here to cause trouble, we are here to defend our rights."

"As long as Mercedes-Benz promises to solve the problem for us, we will leave immediately."

"Who is that? Notify everyone not to reveal that we are here, otherwise we will be expelled!"

To be on the safe side, Hans asked all staff not to reveal information about his stay.

The rights defenders won't leave anyway, but they won't make a fuss either.

Just sit there quietly.

The middle-aged man in the lead is responsible for negotiating with others.

Speak out your demands.

They didn't yell or scream. They also brought a small bench to sit there and it was very quiet.

And there were so many people that there was nothing the security could do.

Don't dare to drive them away violently, otherwise things will get serious.

The police who maintained law and order at the scene called the people from the Mercedes-Benz to communicate.

"Where is your person in charge? Ask someone to come out and communicate."

This kind of dispute between consumers and manufacturers has always been a headache, and the police can only try to mediate it.

As luck would have it, the Mercedes-Benz staff member the police were looking for was Yan Qing, a girl from the sales department.

She rolled her eyes and then pointed to the lounge area behind her.

He said: "Did you get any news? How do you know that the president of Mercedes-Benz is in the exhibition hall today, in the lounge at the back, and there is also Mary, the sales manager of Mercedes-Benz."

"Uncle policeman, if you have any questions, please talk to our president. We don't dare to say anything about this kind of thing."

The little girl sold Hans and Mary with just one word.

"Fuck?"

"Is the President of Mercedes-Benz here?"

"What are you waiting for!"

"Uncle policeman, we now ask the president of Mercedes-Benz to come out and give us an explanation."

When the rights defender heard that the president and general manager of Mercedes-Benz were present, his eyes instantly lit up.

Get excited.

And at this moment, a voice suddenly sounded.

"Look, two foreigners came out of the Mercedes-Benz lounge. Are they the president and manager?"

"It really is……"

"Are they going to run?"

"Everyone, hurry up, don't let them get away."

……

Hans and Mary looked very ugly.

As soon as the two came out of the lounge, they were surrounded by a crowd.

And these people all demanded an explanation.

Hans was so angry: "Who said we were here?"

No one revealed their identity, how could these people know.

However, after being stopped, Hans was angry, but he had to control his anger and forced himself to smile kindly.

"Everyone, why are you making trouble at the Mercedes-Benz booth?"

"Your behavior today has constituted a violation of the law, and I will reserve the right to prosecute you."

"Of course, if you leave now, I will forget about this matter."

solve?

That is impossible.

There have been many rights protection issues at Mercedes-Benz recently. Hans is very aware of this, but he is not prepared to take care of it because he feels that these matters are the sales company's problems and have nothing to do with Mercedes-Benz.

Yan Qing was originally responsible for these things.

But in the past few months, Yan Qing has been deprived of power, and Mary is responsible for everything.

In the past, Yan Qing's way of handling the quality of new cars was to use a compensatory behavior as much as possible.

For example, let 4S stores in various places try to extend the warranty, send fuel cards, send additional equipment, etc.

Try not to exchange the car or get a refund.

After 4S stores in various places compensate, Mercedes-Benz headquarters will provide corresponding financial compensation. With compensation, 4S stores will naturally be willing to actively communicate and mediate with customers.

Most customers are willing to accept the full compensation content.

But after Mary came to power, she canceled these. The company will not accept any compensation payment list for the losses compensated by the 4S store.

What this means is that your 4S store can accompany you if it is willing, but the company will not give you any compensation.

After this attitude comes out, 4S stores will certainly not be willing to deal with this kind of thing.

We ignore customers who have problems with their new cars and ask for rights protection, compensation or replacement.

Just delay until the customer's patience is exhausted and they won't pay attention to you.

How can the customer be willing? It is useless to defend their rights everywhere.

It happened that the incident between Wuling and Mercedes-Benz broke out yesterday.

then,

Once these rights defenders were gathered together, they simply took advantage of the fact that Mercedes-Benz had the worst reputation and went to the Imperial Auto Show to defend their rights.

They won't cause trouble and will withdraw as long as Mercedes-Benz solves the problem.

where did you think,

After finally meeting the CEO of Mercedes-Benz, I originally wanted to ask him to solve the problem.

Who knew that it was illegal for Hans to open his mouth? Sue!

This made these rights-defending customers instantly angry.

"Is this what your Mercedes-Benz president said?"

"Zinima, refund the money!"

"Zinima! Mercedes-Benz! Refund!"