Official Ladder [Grassroots Civil Servants]

There are always black sheep and damage to the tourism environment.

Compared with the past, the civilized reception services of major scenic spots in Chang'an have improved significantly, but there are still some black sheep that endanger the tourism market. The phenomenon of "black tour guides" and "ticket dealers" illegally soliciting tourists reappeared; a few villagers forcibly blocked tourists' vehicles, and only allowed to pass after stopping to eat...

Why are black sheep in the tourism market repeatedly punished?Objectively speaking, it is related to the immature development of my country's tourism industry.Whether it is the management of the entire tourism market, or the level of development of the tourism market itself and the professionalism of its practitioners, it will take time before it reaches a mature stage.For example, the phenomenon of customer slaughter is common in tourism. Some scenic spots and businesses do not have a long-term vision for the development of the tourism industry. They hold the mentality of "there are so many tourists, one is to be slaughtered, and it doesn't matter whether you come next time".

At the same time, insufficient supervision and lax law enforcement are also important reasons.The tourism supervision department not only does not take the initiative to act, but also pushes and delays the complaints of tourists, which encourages the arrogance of the black sheep.

Although the municipal party committee and the municipal government have issued repeated orders to not allow the phenomenon of slaughtering customers, there will always be some black sheep who will defy the law and smash Chang'an's signboard for a small profit.Chang'an City resolutely "bright sword" to attack and maintain the hard-won tourism market.

On October 10, a video on Douyin with more than 4 likes caught Wang Hongtao's attention.

Ms. Zheng and his wife took their two children to visit Huaqing Palace, returned to the noodle restaurant opposite the scenic spot, and ordered two "biángbiáng noodles", one stewed vegetable and one rice. The consumption was 119 yuan, of which the stewed vegetable price was 58 yuan.

However, when the stewed dish was served, it felt "too bad". The child picked it up with chopsticks and found that there were only two vegetarian balls in it, the rest were Chinese cabbage, and a few carrots were left.

She casually took a video and posted it on social platforms.By the afternoon, the number of likes on the video had reached 3.5.There are many doubts and insults in the comment area. Some people blame her for not doing travel guides, others say she is a troll, a joke, and some netizens even cursed her whole family viciously.

Ms. Zheng replied that this is her first trip to Chang'an.On some social platforms, I saw the promotion of performances such as Datang Everbright City, Chang'an City Wall, and Huaqing Palace, and I felt that they were all exciting. I took my children to watch them during the holidays. "We went to many scenic spots in Chang'an in the past two days, all of which are worth visiting, including the tour guides and people in Chang'an we met were also good."

Wang Hongtao couldn't sit still anymore, and immediately called the Public Security Bureau, Market Supervision Bureau, Culture and Tourism Bureau and other relevant units to the noodle restaurant involved, contacted the parties involved, and worked on the spot.

At five o'clock, Wang Hongtao and his party arrived at the noodle shop, and were immediately recognized by tourists, and many of them started live broadcasting.

Seeing the huge crowd and many law enforcement officers, the owner of the store immediately understood the seriousness of the situation, and immediately complained that there was no slaughter, and explained to Wang Hongtao: "Leader, every stew in the store is prepared according to the standard ingredients, and there is no slaughter. The clerk serves the dishes to the customers according to the standard. There are seven or eight kinds of ingredients for stewed dishes, including meatballs and meat. Since each customer’s requirements are different, the content of stewed dishes in different places is also different, so some customers think that the dishes are There are too few ingredients inside."

Wang Hongtao asked with a dark face: "How much meat and meatballs are there in a stew? Are you the owner of the stewed dish in Qin Province and don't know? Or don't we all know?"

The owner said: "These are the chefs' responsibility. I don't know. If you feel that the dishes are too small or there are problems with the dishes, you can tell us at that time. As long as the customers feel that there are problems with the dishes, they can replace them on the spot or return them directly. "

Wang Hongtao really wanted to seal up the store directly, but in a society ruled by law, even if the phenomenon of "slaughtering customers" is dealt with, there must be laws to follow.

However, he was not familiar with the policy, so Wang Hongtao had no choice but to say: "Whoever smashes the tourism signboard of Chang'an City, the people of Chang'an City will lose their jobs! It is fair and free, I hope you operate with integrity, if you violate the relevant regulations and do things that damage Chang'an The behavior of the image, the eyes of the masses are discerning, I believe that the people of Chang'an will not welcome you!"

The Market Supervision Bureau immediately conducted a thorough investigation on the food hygiene of the noodle shop, and began to check the content involved in the video.

In less than 10 minutes, the noodle shop was sealed off, and it was notified that after comparing the prices with restaurants of the same grade in the city, the price of the shop did not meet the price of catering consumption; at the same time, there were 18 behaviors that failed to meet the food hygiene standards.Order the store to suspend business for rectification, rectify within a time limit and file a case for punishment.

Everyone hated the phenomenon of "slaughtering customers", and the onlookers at the gate clapped their hands and applauded.

On the Internet, the video of "the secretary of the municipal party committee personally defending Chang'an's tourism market" went viral. For other leaders, netizens would suspect that it was just a show.But for Wang Hongtao, everyone has no doubts, because the facts have proved many times that the people will support him who puts the people at ease.

The Chang'an Municipal Bureau of Culture and Tourism and the Market Supervision Bureau apologized to the wronged Ms. Zheng through the Internet on the same day, and contacted me to compensate three times the price of vegetables.

On October 10th, another video went viral!Chang'an reappeared the incident of slaughtering customers. Seven liang of chestnuts weighed less than half a catty. The stall owner yelled at the tourists: Don't come to Chang'an!

Mr. Guo, who was visiting Chang'an, smelled that the sugar-fried chestnuts next to him were very fragrant. After asking that the price was 20 yuan a catty, he weighed some, but the boss said that it cost 16 yuan.

Mr. Guo felt a little strange, why is the math of the stall owner taught by the physical education teacher? 20 yuan a catty, only 7 taels, shouldn't it be 14 yuan?How did it become 16 yuan?

After getting the chestnuts, Mr. Guo felt that the weight was not right.Faced with Mr. Guo's questioning, the boss insisted that his scale was fine, and even scolded Mr. Guo for being unreasonable.

Mr. Guo took out his mobile phone and put it on the boss's scale. His mobile phone weighed 120 grams. When he put it on the merchant's scale, it immediately showed 250 grams, which was 130 grams more.This is the evidence. In other words, the bag of chestnuts worth more than 7 taels in his hand actually didn't even have half a catty.

Doing business pays attention to integrity, how can there be such a way to entrap tourists?Mr. Guo argued based on the facts and had a quarrel with the stall owner.There are many tourists in the scenic spot, and there are many people around at once. Some tourists who want to buy chestnuts heard that there is a problem with the boss's scale, and many tourists shook their heads and left.

The stall owner saw that it was not a problem to continue the quarrel, which affected him to continue killing customers, so he said viciously: What do you think, is there something wrong?Don't come to Chang'an, you tourists!

After finishing speaking, he threw 16 yuan to Mr. Guo.There was no need for Mr. Guo to cause trouble. He returned the fried chestnuts to the boss and left with his friends.

After the whole incident was exposed on the Internet, it aroused heated discussions among netizens. Some people thought: Now this is the case everywhere in the country. If you choose to buy things in scenic spots, you should admit it.

But some netizens said: The operating cost of the scenic spot is high, and it is normal for businesses to do this. Everyone knows it well, so it is best not to buy it.

A local netizen in Chang’an thinks: It’s simply discrediting Chang’an. I hope that the relevant departments will deal with it seriously and rectify the unscrupulous businesses.

But more netizens said that the merchants should sincerely apologize to the tourists when they did something wrong. Tourists don't care about the few dollars, but the attitude of the merchants to deal with the problem.What's more, a street vendor selling sugar-fried chestnuts won't let tourists come to Chang'an?Isn't it a joke?

Seeing the video, Wang Hongtao was speechless for a long time. Why do some people always destroy Chang'an's hard-won image for petty gains?

Don't do it because the good is small, and don't do it because the evil is small.This kind of seemingly innocuous little matter is more harmful, and it invisibly burns everyone's efforts.

Wang Hongtao instructed the Market Supervision Bureau to investigate the matter immediately, and responded at noon on the same day, imposing severe penalties on the vendors. According to the provisions of the first paragraph of Article [-] of the "Consumer Rights Protection Law", operators provide products or services that are fraudulent. If the amount of additional compensation is less than [-] yuan, it shall be [-] yuan. .

At the same time, the official account of the Chang'an Culture and Tourism Bureau appeals: I hope that the majority of tourists will continue to be truthful, make a report call, and use legal weapons to punish bad traders.Chang'an City will severely punish the chaos of slaughtering customers, and will not let those unscrupulous merchants destroy the civilization of the ancient capital of Chang'an.

In the afternoon, Wang Hongtao’s Douyin received a private message: Secretary Wang, hello, today I took the train from the train station to Chengxi Bus Station at around 2:00, and arrived at Chengxi Bus Station at 2:25. The fare charged me 87, and I refused to call me. The ticket, the payment code is personal, and I was blocked when I tried to take pictures of his license plate. The car is a yellow Geely, and the owner has a bald head and tattoos on his arms.I hope that Chang'an can take care of this phenomenon of slaughtering customers, so as not to affect Chang'an's hard-won image.

Wang Hongtao was speechless. These people really took the government's decree as air, and immediately ordered the Municipal Transportation Bureau to conduct a thorough investigation.

In less than half an hour, things came to light.

Wang Hongtao personally sent a private letter to the whistleblower: Hello!First of all, thank you for your attention and support to our work.The industry management department will quickly match the taxis passing through the time according to the time and place where you get off, and check the vehicle trajectory. According to the description of the driver's appearance characteristics, it will be checked immediately after verification, and a staff member will contact you later. Double the compensation for your losses, and the most severe punishment will be imposed on the driver involved. You are welcome to continue to pay attention to and supervise the work of Chang'an City.