Rebirth 2000, Ome school flower 18 years old

Facing the turbulent customers, Yi Feng didn't change his face, just looked at them calmly, and treated them coldly.

In the past, he has also experienced many moments of brand crisis, and he is already familiar with public relations methods and methods.

When facing angry customers, you should deal with them coldly first, so that they can calm down and regain their sanity.

When a person is angry, it is difficult for him to listen to other people's words, especially when a group of people are angry.

Therefore, they must be calmed down first. The best way is not to speak, but to look at them with sincere eyes.

really.

Under Yi Feng's calm gaze, the 20 people gradually calmed down and stopped shouting.

"Boss, what's your attitude? You're talking!" A young man in a green shirt shouted.

Only then did Yi Feng bow, and calmly said: "I am deeply disturbed about your affairs, I can understand your anger, but please calm down a little first, let's sit down and have a good talk, believe me, I will It will give everyone a satisfactory result.”

When more than 20 people heard Yi Feng's words, the hostility on their faces disappeared a lot. They also wanted to solve the problem, and it wasn't that they were being unreasonable.

"You sold us faulty accessories, and you have to refund one and pay three!" A young man with a flat head yelled.

Yi Feng doesn't talk to him about this. The first thing to do is to understand the problem and the specific situation before he can make a countermeasure.

"Don't worry, everyone. Please take a rest inside. If it's hot, you can drink some water first. Let's sit down and chat slowly."

"If there is a problem with the parts, I need to know which parts are the problem and what the problem is. After checking and confirming, we can talk about how to deal with it."

"I can promise you first, if there is really a problem with the accessories, I can guarantee that I will refund one and pay three on the spot!" Yi Feng said seriously.

All the customers looked at each other in blank dismay, and most of them listened to Yi Feng's words, especially Yi Feng said that he could refund one and pay three on the spot, which made them feel Yi Feng's sincerity in solving the problem.

"Okay, let's go in and talk!" The green-clothed youth nodded.

A group of people walked into the store, Yi Feng Zhuo Qianqian first hung up the sign of closure, and then asked Wang Tie and Zhuo Qingqing to pour a cup of tea for everyone.

There are not so many places to sit in the store, so Yi Feng just stood like them.

"Everyone, please tell me the model of the parts that you have problems with. I'll ask my colleagues to record them. If there are guests who brought parts and receipts, it's best to provide them. It's also convenient for us to know which batch of products has the problem." Yi Feng calmly road.

"Mine is a ZOTEC 694x motherboard!"

"Mine is Kunteng's 30 hard drive!"

"And mine, mine is mga220!"

……

One by one, customers came forward to tell their problem accessories, and Wang Tie recorded them one by one.

Among them, eight customers submitted their own bills and accessories, and Wang Tie also registered them one by one.

Yi Feng looked at the batch number on the receipt, frowning slightly.

All from Sidley's products!

Moreover, they are all special accessories!

Yi Feng cursed inwardly, Damn, I was tricked!

Hey!

That old wall lamp of Nie Xin dared to trick me!

Those two batches of special products are probably defective products, that is, A products!

These are defective products that appear during the production of accessories manufacturers, and these products flow into the market through special channels of the manufacturers.

Shengde Company must have taken a lot of such defective products!

Nima, fortunately, I was careful and only entered two batches!

Yi Feng warmly greeted Nie Xin's [-]th generation of women in his heart.

Pit me?See if I don't want to kill you!

If you don't want to kill you, I, Yi Feng, write my name upside down!

Yi Feng took a deep breath and calmed down a little.

The most urgent task now is to deal with this incident first.

We must do a good job in crisis public relations, otherwise, if it spreads in the Internet circles in Guangzhou, the brand of Xifeng Electronics will be blacked out.

After all the customers had registered, Yi Feng also checked some of the accessories, and there were indeed flaws and faults.

Then it's time to talk about compensation.

Yi Feng said to everyone: "I basically understand the matter clearly, and I have also checked the accessories. It is true that there is something wrong with the products we sell."

"This is a fact. As the boss of Xifeng Electronics, I will never shirk my responsibility!"

"Although we, Xifeng Electronics, have not been established for a long time, we are a company that is responsible and dares to take responsibility!"

"We have always been adhering to the concept of 'customer first' in business, and this matter is our responsibility for negligence in purchasing."

"So, on behalf of Xifeng Electronics, I promise to refund one and compensate three!"

Yi Feng's words were impassioned and upright. After listening to those customers, their faces softened a little, and they kept nodding, which also recognized Yi Feng's handling results.

"Tiezi, take out the cash in the store, and refund one and pay three for the eight customers who brought the products on the spot."

"Remaining customers, you can go back and get the accessories back first. As long as the products belong to these two batches, we will unconditionally refund one and pay three, on the spot!" Yi Feng said seriously.

All the customers were shocked when they heard this.

This boss is straightforward enough, and he doesn't shirk responsibility at all, which is interesting!

The young man in green applauded and shouted: "Okay, the boss is refreshing!"

"It seems that Xifeng Electronics is still trustworthy!"

"I have also bought defective accessories before, and the other bosses shirk and argue, not to mention refunding one and compensating three, and they don't even want to pay!"

"Xifeng Electronics has the best attitude and the most straightforward handling of problems I have ever seen!"

The other customers nodded one after another. With this attitude in dealing with the problem, it is much better than other stores!

These are computer accessories worth hundreds or thousands of dollars. It is too difficult to get the money back.

If you really want to sue the store, it will take a lot of energy, and it is not worth the money to resort to the law.

Therefore, many people can only swallow their anger when they buy defective products.

But this time, this is the first time I have seen a merchant who is so forthright and agrees to refund one and pay three without hesitation, it is truly conscientious!

Yi Feng smiled slightly and said: "Thank you for the customer's appreciation, this is our responsibility, and we should do the same!"

Wang Tie took out all the cash in the store, refunded the money of the eight customers on the spot, and paid three times the compensation.

Including the young man in green clothes just now who also received three times the compensation, with a smile on his face.

"The boss is courageous. I believe that if you Xifeng Electronics maintains such a business attitude, you will definitely be able to do it in the future!" The young man in green said seriously.

The other customers who didn't bring the accessories looked envious, and admired Yi Feng even more.

This boss is bold enough!