After being taken to the Norman Hotel in Queens by the driver, Carl and his wife Lucia were immediately attracted by the hotel decoration inside the Norman Hotel.

Facing the medieval-style decoration of the Norman Hotel, Carl could not only strongly feel the cultural atmosphere contained in the hotel decoration, but he could also see the profound cultural connotation displayed by the hotel decoration.

Regarding this kind of hotel with cultural connotations, Karl couldn't help but said to Lucia: "Lucia, this place looks very good."

Lucia, who was attracted to the Norman Hotel just like Carl, said: "You are right. The design of this hotel makes the first impression very comfortable."

After hearing Lucia's approval, Karl moved his eyes away from the architectural decoration of the Norman Hotel. He asked Lucia with a smile: "Then let's go in and take a look."

"Well, let's go in and have a look." Lucia said as she was about to walk towards the Norman Hotel.

Looking at Lucia who was hurriedly entering the Norman Hotel, Karl picked up his luggage.

And just when Karl was about to follow Lucia to take a look inside the Norman Hotel, Karl suddenly saw a man wearing a waiter's uniform walking towards him from the door of the Norman Hotel.

The waiter from the Norman Hotel walked up to Karl. He first saluted Karl respectfully, and then the waiter said to Karl: "Sir, do you need my help to carry your luggage for you?"

After hearing this, Karl glanced at the male waiter and said, "Then I'll trouble you."

"This is my duty, sir." the waiter said, and he took the luggage in Carl's hand, but when he took the luggage bag from Carl's hand, he was pressed forward by the luggage bag that Carl was carrying with one hand. It sank for a moment, and if the waiter hadn't reacted quickly, the waiter carrying Carl's bag would have been thrown to the ground by the weight of the bag.

After Carl saw the waiter sink under the weight of his bag, he asked the waiter: "How is it? Can you lift it?"

The waiter forced a smile on his face: "Sir, thank you for your concern. I can still lift it."

Regarding the aggressive waiter, Karl glanced at him with a smile, and then he strode towards Lucia.

When Karl strode towards Lucia, the waiter who helped Karl carry his luggage followed with some difficulty.

Carl quickly caught up with Lucia before she entered the door.

After Karl caught up with Lucia, he and Lucia stepped into the Norman Hotel amid the salutes of the waiters at the door.

After entering the grand hotel owned by Norman Osborne, Karl, who was initially surprised by the architectural style outside, immediately discovered that the interior of the hotel was full of medieval literary and artistic atmosphere.

Look at the biblical illustrations carved on the walls, look at the various Greek-style columns, and finally look at the various Celtic-style lamps. Karl clearly discovered three different kinds of things in this place. The medieval architectural style, but those architectural decorations were perfectly integrated by the architect at this moment.

Regarding this perfect fusion of architectural styles, after Carl saw it, he couldn't help but comment: "It's such a bold design and fusion. It deserves to be a Norman Osborne hotel. It is indeed a perfect hotel."

Just as Karl was in the hotel lobby praising the hotel's architectural style, a smiling middle-aged man walked out of the hotel with several strong bodyguards.

The middle-aged man passing by the hall happened to hear Karl's praise. He immediately stopped and looked at Karl. Just as he looked at Karl, Karl, who was about to go to the front desk with Lucia, immediately heard this strange man. The middle-aged man said to himself: "Thank you for the compliment. It seems that the guest is also a person who understands art."

After Karl heard this, he was stunned for a moment, and then he realized that he seemed to be saying this to himself.

After Karl knew someone was talking to him, he immediately looked towards the other person.

However, as Karl turned to look at the person who was talking to him, he immediately saw the middle-aged man with several bodyguards. Although when Karl looked at the middle-aged man, the middle-aged man was smiling, but I don’t know why, but Karl’s first reaction to this smiling man was: The smile of the man in front of him is so fake.

Although Karl's first reaction was that the other person's smile was fake, but when faced with the smile on the middle-aged man's face, Karl could not express his feelings directly, so when facing the other person's smile, he also brought up standards. fake smile.

After Karl put on a decent fake smile, he asked the middle-aged man in front of him somewhat uncertainly: "Your Excellency, you are Mr. Norman Osborne, the owner of the Norman Hotel."

The middle-aged man responded happily to Karl's question: "Yes, I am Norman Osborne, the owner of this big hotel."

However, just when Norman Osborne admitted his identity, Carl discovered that although Norman Osborne still maintained a false smile on his face at the moment, when he told his true identity, he could not help but smile. Consciously bringing a kind of confidence and pride.

When Carl faced Norman Osborne's frank admission, he immediately put on an excited look on his face and said: "Oh, it's incredible, I actually saw Norman Osborne himself here." Of course, although Carl He said he was excited, but his body honestly didn't move.

However, Karl could remain motionless, but Lucia beside him could not control Karl like this.

Therefore, when Lucia heard Norman Osborn admit his identity, she immediately looked excitedly at Norman Osborne, who was only in his early forties, but had already worked hard to establish the Osborne Group in New York City. Book.

After Carl saw Lucia's appearance, he first pulled Lucia without any trace, who was about to speak to Norman Osborne, and then he said to Norman Osborne: "I wonder if Mr. Osborne can give us A signature for closing."

Norman Osborne looked at young Karl and Lucia. He first felt in his heart that Karl's performance just now was really good, and then he said to Karl: "Okay, after all, you are now considered a member of my hotel." Guest, and I found that you actually understand the art of my hotel, I am still happy to give you an autograph." Norman Osborne said, he motioned to a bodyguard behind him to come to Carl to get a copy for autographs. thing.

Karl said with a decent smile on his face that Norman Osborne was willing to give him an autograph: "Thank you, Mr. Norman Osborne can agree to my request, and I will definitely keep this autograph." "Yes." As Karl spoke, he took out an item from his pocket and handed it to the bodyguard who came to pick it up.

After Karl gave the items to the bodyguard, the bodyguard checked them before giving them to Norman Osborne. After Norman Osborne got Karl's items, he immediately signed his name in the center.

After Norman Osborne signed, a bodyguard beside him suddenly whispered to him. After Norman Osborne heard the whisper of the bodyguard, he immediately said to Karl, who was taking over his signed items: " Young man, I wish you a pleasant stay in my hotel. I have something to do now, so I won’t continue chatting with you. If we can still meet here, I will talk to you about my hotel." , Norman Osborne turned and walked away.

Lucia, who watched Norman Osborne leave and was stopped by Karl, immediately became dissatisfied with Karl: "Why did you stop me just now? It was you who prevented me from talking to this outstanding entrepreneur." As she said this, Lucia snorted to express her displeasure.

For Lucia like this, Karl, who felt that Norman Osborne was not easy to get along with, glanced at the waiter who was following him, and said to Lucia: "Lucia, we have something to talk about in the room. We can't talk now." It's appropriate." With that said, Karl pulled the unhappy Lucia towards the front desk.

about five minutes later

Karl and Lucia took the elevator to the twenty-fifth floor of the Norman Hotel.

Following the waiter who helped them carry their luggage, Karl and Lucia came to their room 2503 and opened the door with the key. After Karl and Lucia walked into this room, which was not much smaller than their own home, Karl paid the waiter the appropriate amount. After the tip, he closed the door.

After closing the door to the room, Karl said to Lucia: "Lucia, do you know why I stopped you just now?"

Lucia climbed onto the bed as soon as she entered the door. After hearing this, she looked at Karl with her eyes and said, "Who knows, anyway, you do things mysteriously, and sometimes you like to hide things."

Carl: "Then do you still want to know why?"

"I don't want to think about it now." As she spoke, Lucia rolled on the bed.

Seeing Lucia like this, Karl stopped talking about it. He walked to the sofa and sat down, and then he began to think about the service attitude of the Norman Hotel.

Thinking of the hotel's services, he remembered that all hotel staff are considerate of customers, responsive, attentive, and practical. These waiters not only meet the good service awareness, attitude, perception, and differences expected by customers. They also show their care for the convenience, comfort and hygiene of the hotel rooms, the deliciousness of the hotel food, and the hotel's entertainment and fitness facilities. Finally, these waiters are impressive when customers care about the service process of the hotel service staff. It feels comfortable, efficient, and has a human touch.

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