I really don't want to eat soft rice

This made them feel very angry.

After Feiliu Express has been in operation for a period of time, there are also some bad reviews on the Internet.

This kind of bad comment is mainly based on the specific group of taxi drivers.

But there are bad reviews and there are good reviews.

Good comments are that some customers or some users clearly felt the difference between Feiliu Express software and taxis when they experienced this product.

When it's raining, taxis won't run to your building to pick up people.

But the Flying Express can.

Sometimes, in order to run the business, the taxi driver will not send you downstairs, nor will he turn you into the community.

But the Flying Express can.

You can only stop a taxi when it passes by you, and it must be empty.

However, Feiliu Express can make an appointment in advance when you need it, or it will come to you soon without waiting.

This is great for those in a hurry.

After various experiences, the advantages of Feiliu Express are far greater than those of taxis.

Many people say that a product that is in line with the interests of the general public cannot be denied just because the interests of a group are harmed.

Many people started talking online at this time.

If taxis want to grab more business, they should change themselves like Feiliu Express.

Don't directly pick customers because there are many customers and when there are few cars, and refuse to load directly because of the starting price.

Even the service attitude of some taxi drivers is very problematic.

Just when the Feiliu Express was booming.

Some videos began to circulate on the Internet.

The videos exposed disputes between drivers and passengers of Feiliu Express.

Feiliu Express, because there are huge subsidies and endless orders.

Let the first group of drivers who settled in make a lot of money.

It is precisely because some people make money that many people rush in.

But the forest is big, and there are all kinds of birds.

Some passengers are also very unreasonable.

Some places where cars are not easy to get into.

They had to emphasize, or let the driver Feiliu drive in.

Sometimes even in some places where it is not convenient to turn around, they are just across the road, and they don't want to walk over by themselves, so they have to let Feiliu Express drive to the opposite side.

The same goes for getting off sometimes.

customer is god

They feel they deserve the service they paid for.

When the taxis were there before, they dared not make these demands.

Because the taxi driver stopped the car directly when he arrived at this or that place, and asked the customer to get off.

Clients don't have that habit either.

But after using Feiliu Express, customers are spoiled.

Besides, there are so many Feiliu express drivers now, and of course some express drivers are not very good-tempered, or the ability to communicate with people is not very strong.

When they encounter unreasonable passengers, they will have disputes.

After a dispute occurs, passengers will complain to the driver and give a bad review.

But this bad review is very important to the drivers of Feiliu Express.

Because their orders are evaluated according to these services.

The platform has a strict scoring system for them.

There are some non-liu express drivers who work part-time, and they have their own stable income.

The reason why I came to drive this car was to see that I could earn some extra money, and the extra money was really quite a lot.

They already feel that their service is good enough, but they still encounter unreasonable and incomprehensible passengers.

For a while, his temper completely came up.

Even some black car drivers came to run Feiliu Express, and they were even more grumpy.

They were so aggressive when they were showing off black cars.

This Feiliu wanted them to be his grandchildren, how could he bear it?

Then they had a dispute with the passengers, and even some weird incidents such as not letting the passengers get off the car without giving good reviews.

Good things don't go out, bad things pass thousands of miles.

Such videos appear on the Internet.

Naturally, some people will use these things to slander Chaoba Technology's Feiliu Express.

In fact, didn't this kind of thing happen in taxis before Feiliu Express?

Yes, of course there is.

But those things happened to taxis, and everyone didn't think it was strange, but thought it was normal operation.

But it's different when you switch to Feiliu Express.

Doesn't Feiliu Express put a customer first?

Besides, the previous network did not have such a wide coverage as it does now.

Moreover, this video has a promoter behind it to promote it, so of course it will be different.

Making a fuss out of a molehill has always been a common tactic in business competition.

Chapter 475 Existence

For a while, Feiliu Express also fell into a crisis of public opinion because of this video.

Feiliu Express moved other people's cakes. It is normal to have this kind of video exposure and infinite magnification.

At this time, Gui Wuji jumped out to comment again.

He eloquently wrote thousands of words, commenting on Feiliu Express from the perspectives of the Internet, the macro situation, and disputes between drivers and passengers.

Although these words are all to discredit Feiliu Express.

But thinking about it carefully, what he commented was not unreasonable.

After the crisis of public opinion came out, Han and North Korea called Niu Ba, Zhang Hu, Charlie and others for an emergency meeting.

Some time ago, because he had a lot of things to do, he didn't ask too much about some details of these products.

Just let Charlie and the others decide.

"Mr. Zha, you are in charge of this project, what do you think?"

Han and North Korea also asked straight to the point.

"Mr. Han, although the driver is wrong, the passengers are also wrong."

"Besides, there are not a few disputes between taxis and passengers."

"It's obvious that someone took advantage of this incident."

Charlie also expressed his thoughts directly.

He doesn't think there is any big problem with these designs of his.

"It's true to make use of the topic."

"But this also proves that our products are still not good enough for people to have the opportunity to solve problems."

"Your design, I can't say it's bad. It's just the evaluation of some service systems that dispatch orders, and it seems that there is nothing wrong with it."

"There's nothing wrong with being tough on drivers and giving passengers a better experience."

"But it's not a good thing to be too strict, or to indulge passengers too much."

"We can't treat every passenger as a very understanding and caring customer."

"The rationality of the system cannot be relied on human understanding."

"As long as there are loopholes, there will be people staring at the loopholes."

"Now it's the driver and the passenger who are arguing. Don't let the next time, fight."

"In the future, when you meet someone with a bad temper, you just stab someone with a knife?"

"Or maybe some male drivers are interested in seeing beautiful women?"

"It's good that we can't make people look bad, but as a product, we have to take into account any bad possibilities."

"You know, as long as any possibility arises, our products will be hit immeasurably."

Han and North Korea also said directly to Charlie.

When Charlie heard what Han Chao said, he also realized that he hadn't thought carefully.

Unlike Gui Wuji, when Han and North Korea make their opinions, they always discuss the matter on a case-by-case basis, with reasons and evidence.

"In this way, you first issue a statement, saying that these things exposed on the Internet will be strictly investigated."

"Secondly, because of such an incident, we will also upgrade our products."

"Drivers generate income for our platform, and the experience of passengers is also indispensable."

"In addition, let go of the platform's entry of taxis. Just give taxis a calling window and charge less water. After all, they still have to pay taxi companies."

"However, after taxi drivers settle in, some of our rules have to be followed."

"In addition, the rules for dispatching orders for drivers should be designed again, with various latitudes."

"The driver's travel time can be considered, the travel time of morning peak and evening peak, and the platform will take multi-dimensional consideration of their driving behavior and other factors."

"Everything is analyzed based on the big data in the background."

"Secondly, for the safety of passengers, we should take the initiative to communicate with relevant official organizations. In case of emergency, both passengers and drivers can call the police with one click."

"Also, is the driver of the platform going through the real-name face verification system?"

"What if someone doesn't have a driver's license and just uses someone else's car and driver's license?"

"For the time being, it is good that we need a large number of drivers, but the quality of drivers cannot be relaxed."

"In addition, the system can record the conversations in the car. When a customer complains, the driver can appeal and call up the recording for judgment."

"For unreasonable and honest passengers, the driver can blacklist him."

"For those lists that have been blocked by many drivers many times, after verification, the platform can provide a kind reminder. If the reminder is invalid, the platform will directly block them, and he will no longer have the right to use Feiliu."

"In addition, you should consult the legal counsel more about these things to see if there are any legal problems."

Before Charlie could speak, Han Chao spoke directly again.

Niu Ba and Zhang Hu are still not surprised.

When South Korea and North Korea solve problems, they can always think of the fundamental problem.

This is the most important.

But Charlie is still a little confused

But after thinking about it carefully, all this seemed irrefutable.

"Mr. Han, will there be any privacy violations in this system recording?"

Charlie asked again.

"As long as there is no dispute and the platform does not use the recording, then everything is fine."