Become the city lord from today

Chapter 1982: Consumer Protection Department. (4 more, please customize)

Liu Feng blinked his black eyes and thought,"Let's call the consumer protection department."

He suddenly thought of the consumer association on the other side of the earth. This department also specializes in handling some complaints. and safeguarding the rights and interests of consumers.

However, the department he has established now is not for consumers to make unreasonable complaints.

If your complaint is justified, we will definitely handle it for you. If it is an unreasonable complaint, the complainant will be dealt with seriously.

After all, not only the rights and interests of consumers must be protected, but the rights and interests of merchants must also be protected.

It is impossible for consumers to complain for no reason, so wouldn’t it be unfair to say that the merchant has done nothing wrong?

"I see."Enri nodded.

"By the way, I will prepare a detailed document later and show it to her."Liu Feng added.

He believed that with the girl's intelligence, she would be able to follow the instructions in the document.

Of course, this document about the Consumer Association is not easy to organize, and there are many things to pay attention to.

"yes."Anli's crisp voice sounded.

"Tap tap tap......"

Liu Feng watched the fox-eared lady leave and began to take out banknotes, preparing to think of things that the consumer protection department should pay attention to.

This is not an easy task, because both the rights of consumers and the rights of merchants must be taken into consideration.

We must find a balance between the two. We must not be too biased towards consumers, and we must not encourage the arrogance of businesses.

"What are the consumer associations like on the other side of the world? Liu Feng murmured to himself and began to think with lowered eyebrows.

He remembered that the Consumer Association would first carefully investigate every complaint made by consumers, determine the facts, and clarify responsibilities. Then it would be dealt with in a timely manner. Make a fair mediation process, and implement"back-to-back" during mediation"、""face-to-face" method.

And most importantly, as a mediator, you must always be in a leading position.

And actively guide both parties to reach consensus, strive to achieve the goal of mutual satisfaction, and promote the final resolution of the dispute.

These are just preliminary Yes, the more important thing is to investigate and collect evidence, and to determine whether the other party’s complaint is valid.

If the service attitude is simply bad, the merchant can be fined.

If it is said that there is less meat filling in the steamed buns, you can Collect some evidence and come back to investigate.

Then we will collect the opinions of civilians extensively to see if they also think that there is less meat filling in the buns.

If the result is that there is no change in the meat filling in the buns, then It is necessary to criticize and educate those who complain

"There are many things to define. Liu Feng frowned and muttered............On the other side , the fox-eared girl was looking for Darlene with a document in her arms, and couldn't wait to tell her the news.

Half an hour later, the Fox-Eared Empress found the girl and explained His Majesty's arrangements.

Darlene's eyes widened and she asked in surprise,"Is everything your Majesty said true?"

"It's all true. His Majesty asked you to manage a department specifically to deal with complaints."Anli nodded and said

"How is this possible? How can I manage a department?"Darlene looked flattered.

"Your Majesty believes in you, you can definitely do it, and it shouldn't be difficult to deal with these problems with your wisdom. Enri encouraged.

Darlene hesitated for a while before nodding. She took the file handed over by the fox-eared girl and began to browse.

She was indeed a little speechless when she saw the complaint cases inside. Most of them were... innocuous things

"This is so speechless. Why do you even complain about such a trivial matter? Don’t these people have to go to work? So free?"Darlene was a little angry after reading the document.

There were more than forty or fifty complaints in it, and almost two-thirds of the complaints were innocuous. It even made people laugh when they read it.

For example, one of them was about the waiter. The waiter didn't smile when he brought the plate, so I felt that the waiter must be looking down on the diners.

Another thing is that the waiter asked again because he didn't hear clearly, making the person who ordered the meal think that the other party didn't respect him. What's even more outrageous is that there are too many waiters I was given a menu, which made the other party feel that the waiter was insulting me for being fat, etc.

There were not many complaints that made people laugh or cry. You didn’t even need to investigate to know that the complainer was making trouble unreasonably, but if you don’t give the other party a satisfactory The other party will be aggressive in replying.

In short, it is not easy to deal with these forty or fifty complaints. Consumers cannot be too aggressive, and the merchants cannot be wronged without reason.

"Your Majesty was also very angry when he saw it. He said you can handle it however you want. Your Majesty believes in you."Enri said.

Darlene fiddled with her long red hair and said seriously,"I know, I already roughly know how to deal with it."

"Really? Did you come up with a solution so quickly?"Anli asked in surprise.

"Well, those who complain just think that every complaint will be useful, so they complain whenever something doesn't go their way."

Darlene paused for a moment and continued,"Actually, it's best to deal with people like this."

"How do you think about handling these complaints?"Anli asked curiously

"Just ignore those unreasonable complaints. By the way, send someone to warn those complainers and let them know how shameful it is to occupy public resources. Darlene smiled slightly and continued,"You can even give them a little punishment so that they don't dare to act casually in the future."Making trouble with reason"

"But if they do this, will they feel resentful? Then cause trouble or something."Anli said worriedly.

"Don't worry about this, I have a way to solve it. I will post it every time there is a complaint in the future, so that the people of Chang'an City can start voting. If it is really serious, it will be dealt with seriously. Darlene thought for a moment and continued,"If even the people think it is unreasonable, then the complainer will definitely be punished.""

After much thought, the girl still felt that this method was the most appropriate. Let the power of the people make the decision. After all, those people would not say anything.

"Great, your method is really wonderful, those people must not dare to say anything."Anli covered her mouth and smiled.

"These are all learned from His Majesty. Darlene smiled softly.

"By the way, His Majesty said that documents regarding the operation of this department will be given to you later in the evening. Enri added.

Darlene nodded, closed the document and said,"I understand, tell His Majesty that I will take care of these things.""

"good."Enri turned around and left.

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