Chapter 119
If these people are not handled well, it will affect the overall impression of other users on the online store, and more importantly, the sales of the online store will plummet.
"Is it a problem with our products?" Su Yixi asked.
"Two days ago, Millie sent the clothes to be tested. There was something wrong with the dye of our clothes, which contained a lot of allergens. Xu Yun opened the drawer and took out a document and handed it to Su Yixi.
A lot of allergies?
Su Yixi took the document and looked up at Millie at the same time, Millie nodded immediately.
Judging from the analysis of the clothes in the document, it is undoubtedly the responsibility of the studio that caused the client's allergies.
We have to find a way to solve this problem as soon as possible. The longer the entrustment is, the more detrimental it will be to the online store.
"Millie, please contact these buyers as soon as possible, and talk to them about the specific compensation matters, and their medical expenses are fully covered by Shangzhuang Studio." Su Yixi issued an order swiftly and decisively.
"Xu Yun, find other users who bought our clothes, and get back the sold clothes at three times the price."
He adjusted the glasses on his face, quickly calculated the loss in his mind, and reminded Su Yixi, "If this is the case, our loss will reach about 10 yuan, are you sure you want to recover it?"
"It must be done. We must take responsibility for quality problems. Customers are innocent, and they should not pay for our mistakes." Su Yixi answered Xu Yun firmly.
Integrity is the soul of a brand. If reputation cannot be established at this time, it will be difficult to retain customers in the future. Customers must see their sincerity.
Xu Yun gave Su Yixi a thumbs up thumbs up. As soon as her words were admirable, she really followed the wrong person, "I'll do it now."
After solving the customer's problem, it's time to solve the factory's problem.
With two high-ranking warehouse managers and Xie Jing, Su Yixi raced all the way to the Red Sun Garment Processing Factory on the outskirts of the city.
The three of them, each wearing a pair of sunglasses, walked towards the factory with aggressive steps.
Bringing two more people is different, Su Yixi felt that she had the aura of a queen in an instant.
A few steps into the factory, a middle-aged woman stopped them, "Who are you?"
Pulling down her sunglasses, Su Yixi glanced at the woman's name tag, it turned out to be the administrator here, "We are here to find the person in charge of this factory, let him come out quickly."
Looking at the attires of the three men in front of them, the women's clothes were fairly high-end, while the other two men saw that they were 30 yuan Taolai goods at the roadside stalls, looking poor.
Yang Jinhua looked at the three of them disdainfully, "It's true that all cats and dogs have to see the person in charge these days. Is our manager the one you poor ghosts can see if they want to?"
Hey... I'm afraid the eyes of this doggy thing is blind, even Dior's limited edition can't see it.
As soon as this violent temper came up, Su Yixi stretched out her hand to pull Yang Jinhua, but was held back by Gao Bang and Xie Jing.
"Boss, calm down, impulsivity is the devil."
"Don't fight, win and go to jail, lose and be hospitalized, boss."
"Oh, let me go." Su Yixi shook off the two big boys who were pulling him.
"Did I say I'm going to fight? I'm afraid I'll get my hands dirty when I fight this kind of human disaster." Su Yixi straightened her clothes, and looked at the woman with a disdainful squint.
Suddenly out of the corner of his eye, he caught sight of Xie Jing and Gao Bang, only to realize that their clothes were indeed too ordinary, and he should have bought them suits when they came.
"Who are you scolding!" Yang Jinhua strode forward, pushing Su Yixi vigorously.
(End of this chapter)
If these people are not handled well, it will affect the overall impression of other users on the online store, and more importantly, the sales of the online store will plummet.
"Is it a problem with our products?" Su Yixi asked.
"Two days ago, Millie sent the clothes to be tested. There was something wrong with the dye of our clothes, which contained a lot of allergens. Xu Yun opened the drawer and took out a document and handed it to Su Yixi.
A lot of allergies?
Su Yixi took the document and looked up at Millie at the same time, Millie nodded immediately.
Judging from the analysis of the clothes in the document, it is undoubtedly the responsibility of the studio that caused the client's allergies.
We have to find a way to solve this problem as soon as possible. The longer the entrustment is, the more detrimental it will be to the online store.
"Millie, please contact these buyers as soon as possible, and talk to them about the specific compensation matters, and their medical expenses are fully covered by Shangzhuang Studio." Su Yixi issued an order swiftly and decisively.
"Xu Yun, find other users who bought our clothes, and get back the sold clothes at three times the price."
He adjusted the glasses on his face, quickly calculated the loss in his mind, and reminded Su Yixi, "If this is the case, our loss will reach about 10 yuan, are you sure you want to recover it?"
"It must be done. We must take responsibility for quality problems. Customers are innocent, and they should not pay for our mistakes." Su Yixi answered Xu Yun firmly.
Integrity is the soul of a brand. If reputation cannot be established at this time, it will be difficult to retain customers in the future. Customers must see their sincerity.
Xu Yun gave Su Yixi a thumbs up thumbs up. As soon as her words were admirable, she really followed the wrong person, "I'll do it now."
After solving the customer's problem, it's time to solve the factory's problem.
With two high-ranking warehouse managers and Xie Jing, Su Yixi raced all the way to the Red Sun Garment Processing Factory on the outskirts of the city.
The three of them, each wearing a pair of sunglasses, walked towards the factory with aggressive steps.
Bringing two more people is different, Su Yixi felt that she had the aura of a queen in an instant.
A few steps into the factory, a middle-aged woman stopped them, "Who are you?"
Pulling down her sunglasses, Su Yixi glanced at the woman's name tag, it turned out to be the administrator here, "We are here to find the person in charge of this factory, let him come out quickly."
Looking at the attires of the three men in front of them, the women's clothes were fairly high-end, while the other two men saw that they were 30 yuan Taolai goods at the roadside stalls, looking poor.
Yang Jinhua looked at the three of them disdainfully, "It's true that all cats and dogs have to see the person in charge these days. Is our manager the one you poor ghosts can see if they want to?"
Hey... I'm afraid the eyes of this doggy thing is blind, even Dior's limited edition can't see it.
As soon as this violent temper came up, Su Yixi stretched out her hand to pull Yang Jinhua, but was held back by Gao Bang and Xie Jing.
"Boss, calm down, impulsivity is the devil."
"Don't fight, win and go to jail, lose and be hospitalized, boss."
"Oh, let me go." Su Yixi shook off the two big boys who were pulling him.
"Did I say I'm going to fight? I'm afraid I'll get my hands dirty when I fight this kind of human disaster." Su Yixi straightened her clothes, and looked at the woman with a disdainful squint.
Suddenly out of the corner of his eye, he caught sight of Xie Jing and Gao Bang, only to realize that their clothes were indeed too ordinary, and he should have bought them suits when they came.
"Who are you scolding!" Yang Jinhua strode forward, pushing Su Yixi vigorously.
(End of this chapter)
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