When the programmer opens the plug-in

Chapter 66 The Customer's Anger (For Favorites and Recommendations)
Lu Danxue has another male classmate who is also at the front end, and the two of them had seen the news early on.

The two of them can only use their methods to troubleshoot the problem, but the problem should not lie with them, so they did not use the developer tools that come with the browser to find out what the problem is.

Feng Le has not been here for a long time, and he doesn't know the background developed by the other two colleagues, so he is a little confused.

They were all in a hurry, but the two backends and their two friends were having fun in the secret room. They didn't expect such a thing to happen. If they knew that there would be such a thing, they would not play even if they paid them money .

Yao Shao also called them, but they didn't answer the phone.

At the same time, in a university in the far south, Matsunaga was sweating profusely.

Their school cooperates with Yao Shao and the others to deploy an education system in their school, and Yao Shao is also in charge of that system.

Everything was discussed by Song Yongfeng and Yao Shao. Today is Saturday, and it was originally a day for everyone to rest, but it is not that this matter has not been finalized, so he wants to demonstrate it to the director of their department in the afternoon. I heard that they have This is a remote meeting, so Matsunaga wants to make a presentation online in this way. If there is no problem with the presentation, there is a high probability that it will be.

So Matsunaga had prepared everything early, but what he never expected was that the remote meeting suddenly became unavailable.

So he immediately called Yao Shao to ask this question, and it was for this reason that Yao Shao knew about this question in the first place.

He tested it himself, and there was indeed a problem, so he @backend and the front-end students in the group immediately.

Yao Shao asked Matsunaga Feng the time, and said that it would start in half an hour.

After half an hour, they will start the presentation on time.

It is easy to imagine that if there is a problem with their presentation, or if they temporarily change the remote conference software of another company, what kind of impact will it have on their own brand.

This is not a joke. The demonstration must be hung up or something, which is related to whether this cooperation can continue.

Others don't care about what caused their remote conferencing software to not work.

So Song Yongfeng is as anxious as Yao Shao and the others now. Whether this list can be negotiated is very important to him.

If it succeeds, he will be the promoter of this project. If this system is used in the school in the future, anyone who knows it will know that he is responsible for this system.

Besides, this is Yao Shao's first system. If it succeeds, it will have some special meaning for Matsunaga.

As for the rebates, there is really no such thing. This is Yao Shao’s first school-oriented project, and it does not make money at all. It can be said that it is a business that loses money and makes money.

At most, he was invited to a few meals.

Seeing that there were some clues, but such a sudden appearance made Matsunaga very disturbed.

Yao Shao comforted him on the phone and said that this is a technical upgrade and they will fix it soon.

"Then hurry up, I'm going to demonstrate with the leader. Today is Sunday, but it takes up the director's time and I can't demonstrate it. Then your project is probably suspended." Song Yongfeng explained the cause and effect of this matter on the phone. It's all very clear.

In fact, Matsunaga also thought about other solutions, such as whether to use other remote conference software, but he has already informed everyone to download the software from Yao Shao’s company. affect the final result.

The best thing is that Yao Shao and the others repaired it in the shortest time.

"I know, I know." Yao Shao said hastily on the phone. For this first order, he did not miss flying to Songyongfeng. He has flown back and forth four times in a month.

The air ticket alone cost 2 yuan. If there is a problem with the last trembling, then the previous efforts will be in vain.

In fact, what he said on the phone that the system is being upgraded is a lie to laymen. In fact, when he said this, most of the problems were caused by the system.

What they provide is Internet services. What do Internet projects pay attention to?
It is stable, it is smooth, it is guaranteed, and it is 99.99% or 7 nines, which is 9% availability.

If a piece of software has problems every three days, who would dare to use their stuff?

That's why Yao Shao said that this is an upgrade, but in the past, this problem would be solved by technicians.

But today, the incident was so troublesome that the two back-end technologies didn't know where they went, and no one answered the phone.

You said it's fine if one person doesn't pick up, but it's also very strange that two people don't pick up.

Not long after, Yao Shao received another call from Matsuyaka.

Matsunaga asked on the phone when it would be good.

Yao Shao didn't say the specific time, but said that the technicians have been looking at it, found the problem, and will fix it soon.

After hanging up the phone, Yao Shao was in a hurry.

I contacted the back-end classmates again, but there was still no way to get in touch.

[Did you find the problem? ] Yao Shao asked in the WeChat group.

[Still looking, but the problem is not in the front end. 】Lu Danxue replied in WeChat.

She is not shirking responsibility, but just wants to rule out the direction where everyone is looking for the problem, and don't bias the direction to their code.

[A school in the south will take half an hour, no, it’s only 20 minutes now, they want to use our software to demonstrate our educational project, this is our first list, if it fails this time, this list will be closed Yellow, everyone must solve this problem as soon as possible]

Only then did Lu Danxue and Cheng Wen know that there was such an important demonstration in the afternoon.

In fact, after Yao Shao hung up the phone, he also learned about the seriousness of this problem through other sources.

Because now some users have started to give feedback.

[I was using it, and suddenly others reported that the screen could not be seen]

[I just came in to use it, but there seems to be something wrong with the whole software. I am normal here, but others can't hear what I say, and can't see the desktop shared by me. The reason why I know this problem is because of others Send text to tell me]

【Why is the software suddenly unavailable? Is there a problem? 】

There are many similar messages, and each of them has found customer service.

The customer service has already learned about this problem from Yao Shao, and began to comfort them on the top, saying that the system is being upgraded now, and it will be ready soon, so let them wait a while.

In fact, it’s okay for a short time to go wrong, and they can accept it. If the problem takes too long, they may have to use competing products.

This made Yao Shao even more panicked, which really made things worse.

Now he doesn't have time to count how many people are using it, and how much damage this accident has caused. All he wants is to fix this problem as soon as possible.

In fact, not many people used their software before, but now that such a problem occurs, he is afraid that the loss of users will be even worse.

Yao Shao was very impatient. With this accident, the usability of their software would be reduced by a few 9.

这个可用性是行业内衡量其可靠性的标准，3个9是指(1-99.9%)*365*24=8.76小时，指连续运行1年时间里最多可能的业务中断时间是8.76小时，4个9是52.6分钟，5个9是5.26分钟。

(End of this chapter)