A cheap business empire starting from mobile phones

Chapter 157 Great Patience
Discussing with Feng Gefei, the great butler of the whole people, until the second half of the night, there is a rough solution.

The food delivery industry faces the lives of ordinary people directly, and involves personnel with low education and low quality.

Although culture and quality are not equal, low-educated people are generally pure and simple. If you want to reason with them and talk about a win-win situation to get rich, they only care about thirty cents cheaper to buy garlic in the east, and they can only see their own one-third of an acre of land .

There is no way to fundamentally solve management problems when dealing with low-quality bottom-up workers.

We can only find one case and solve one case, and use manual customer service to handle one by one, and optimize each link with great patience.

This increases costs significantly, takes a lot of time, and for the time being, that's about it.

The food delivery industry is not something that can be accomplished overnight, it needs to be done slowly.

The next day, Lin Shu continued to optimize the details with Feng Gefei.

After discussing again in the middle of the night, there was a more mature plan, Lin Shu personally took the lead, Feng Gefei and Yang Feiyan helped implement it, to build a national food delivery ecology.

The target service experience is the first food delivery platform, and with high-quality services, it will kill other food delivery platforms.

Of course, at the beginning, you can’t toss the merchant riders desperately. For the national food delivery that is surrounded by competitors, too much tossing is tantamount to pushing them to the opponent, which is not good for the whole people.

According to the plan, Lin Shu first optimized the delivery efficiency.

From the perspective of consumers, users are very concerned about the delivery time after placing an order, and it is extremely taboo to overtime.

The faster the delivery time, the higher the customer satisfaction.

It's best to just place an order and close the mobile app Kung Fu Meal has been delivered.

Optimizing delivery efficiency involves three places, merchant meal preparation, platform delivery and rider delivery.

The convenience of technology here is reflected in the living place. Lin Shu went to the Long Ji development class and used the Long Ji AI to rationalize the distribution mechanism.

With a clear process, the user places an order, the merchant receives the order, artificial intelligence technology forms countless routes in a short time, the system selects the fastest one, and dispatches the order to the most suitable rider.

Compared with the traditional way of order grabbing by riders, when a merchant receives a takeaway order, the platform mobile phone reminds the riders nearby that whoever grabs the order first will get it. Long Ji’s system distribution mechanism can significantly optimize the delivery time. Improve delivery efficiency.

It is also possible to screen the quality of riders, also using big data technology.

Big data scoring is performed for each delivery of each rider, 1 point is added for good reviews, and 1 point is added for on-time delivery.

5 points will be deducted for bad reviews, 10 points will be deducted for overtime without reason, and 20 points will be deducted for complaints.

This set of scores can effectively screen out riders with high professional quality and riders with low professional ability, and Long Ji will give priority to high-quality riders.

At the same time, the riders should be informed of this distribution mechanism and clearly told them:

The number of delivery orders is linked to wages. If you want to get more delivery orders and higher wages, please increase your rider rating.

In this way, salary is equal to service quality, and only simple logic can be changed to improve user service level.

Of course, the core of this method is Dragon Ji AI.

Lin Shu walked to the front desk of Long Ji's development class and smelled a rancid smell in the air.

The front desk administrator is Xiao Xiang, Xiao Zhen, Xiao Zhu, Xiao Xiang and Xiao Lian, one of the first eight interns.

"Hi, boss!" Seeing Lin Shu, Xiao Xiang hurriedly stood up and said hello.

Lin Shu glanced at her and said, "Oh, Xiao Xiang, you look very idle."

Xiao Xiang's face turned pale in an instant. She was just scrolling through Tik Tok, laughing happily, when suddenly the boss came.

Saying this to her again, fear instantly filled my mind, and my heart was as cold as playing with a mobile phone in the classroom and looking up to meet the head teacher who was peeping from the window.

Mom, I was caught fishing by the big boss during work, and I'm about to be fired!

I do not want.

It is more comfortable to be in Quanmin than to be a tax thief.

don't want to leave here.

And I can't blame her, it's a strange thing to be assigned to a department!
"Am I that scary?" Seeing Xiao Xiang frightened as if seeing a ghost, Lin Shu muttered in a low voice, stopped joking with her, and asked, "Where is Mr. Zhou?"

"In, in Long Ji's development room." Xiaoxiang stammered.

"Understood." Lin Shu nodded, and said, "You can continue to use Douyin, as long as it doesn't affect your work, I don't mind if you go to work and do some of your own things."

Lin Shu has always only looked at the results of the company's management. As long as the workload can be completed within the limited time, you will not be stopped from playing Mario with your PS4 in the company.

After rubbing his nose, the rancid smell in the air was even stronger. Lin Shu walked to Long Ji's development room.

After walking for a while, I understood the source of this rancid smell.

The programmers of Long Ji's development class seem to have moved their entire home to the office, and quilts, towels, slippers, and clothes can be seen everywhere.

The clothes were green and black, and it was obvious that they hadn't been changed and washed for a long time.

Pile up together, the air is filled with a foul smell, like a male dormitory that has always been ranked No. [-] in the school's health evaluation.

He didn't go to Long Ji's development class for more than a month, how did he become like this.

Arriving at Long Ji's development room, seeing their status, I understood what happened.

This group of guys who enshrined Long Ji as a god lived here completely, and they are still the same as they were the last time I saw them.

He may not have left this office at all for a month.

He just upgraded Long Ji's AI to make Long Ji more artificial intelligence-like. As for such a waste of sleep and food research?
Lin Shu didn't understand this kind of people who put everything on one thing.

He stepped forward to stop Zhou Yaping and told them to go to a nearby hotel to wash up before coming to see him.

Half an hour later, Zhou Yaping went to see Lin Shu with slightly damp hair.

Lin Shu told Zhou Yaping about the demand for food delivery for all, and Zhou Yaping understood it and promised to complete the task.

Witnessed by Lin Shu, Zhou Yaping entered one command after another into the Long Ji AI delivery module.

Lin Shu University has been in contact with computers as a major, and knows that programming is an input language, the language structure is alphabetic numbers and symbols, and a small amount of text notes.

Zhou Yaping's programming here is all written in words, which surprised him.

Has Ryuhime AI evolved to this point?
terrible.

It didn't take too long to input the required instructions. Zhou Yaping reported to Lin Shuhui: "Boss, it's finished. With Long Ji's current learning ability, the installation will be completed in three hours. You can accept it at that time."

Lin Shu nodded silently, thinking that Longji AI is now the second-generation technology, and he can already exchange it for the third-generation technology.

But the second generation has already grown at this speed, wouldn't the third generation be even more terrifying.

In order to avoid unpredictable dangers, it seems that the upgrade speed should be delayed.

Chatted with Zhou Yaping about the health situation, named and criticized their crazy overtime law, which violated the National Science and Technology Anti-Involvement Regulations, and deducted wages for all employees.

As the leader, Zhou Yaping took the lead in introversion. This year's year-end bonus is gone, so reflect on it.

And it was reported to the whole company, whoever dared to initiate an introversion would be Lin Shu's enemy.

Discriminate against introversion and oppose introversion. The company is not the whole of life, but life is.

After some education, Lin Shu returned to the link of optimizing the food delivery for all.

The next thing to optimize is the business side.

To be honest, Lin Shu's takeaway experience is very bad, one of which is the high price, and the food quality is even more unbearable.

Takeaway is not dine-in, and you can't see the chef's production process. Coupled with the takeaway practitioners, the quality of these businesses is worrying.

Using waste oil, low-quality rice, and overnight ingredients, it is made in a workshop with poor sanitation. Bugs, cockroaches, and hair can be seen everywhere, and they are mixed into takeaways.

What's more, I can eat thumbtacks, and if I don't pay attention, I stick them into my tongue, and my mouth bleeds.

terrible.

These are not made up.

It's because the food delivery industry is too low-level. Don't ignore the black heart of some people in order to make more money.

For some people, even their own children can be sold, let alone food safety.

Lin Shu's method of ensuring food safety was to start in three places.

One is the qualification review of platform administrators. Regular food safety inspections are conducted on merchants on the platform, and all merchants that cannot pass the customs are shut down.

This should be the official responsibility, and the platform does not need to bear the corresponding regulatory responsibility.

Are the other food delivery platforms hungry and Meituan will not make great efforts in this regard. For them, the priority is market share and finding ways to make profits first.

The more merchants settled in, the better, the quality and safety of food are free, and making money is the first priority.

Lin Shu is different. He expects that the food delivery for the whole people can not lose money, and does not need to make a profit.

Food quality comes first.

The second place is the quality alliance. The platform has established a quality alliance system, and merchants joining the quality alliance have official food safety endorsements.

Divided into a five-star quality alliance.

The higher the star rating, the more traffic support you will get, and the higher your position on the platform.

More importantly, this is an invisible advertisement, five-star quality takeaway, and the quality will be stable as soon as you listen to it.

Of course, joining the Quality Alliance requires a lot.

Upload detailed store environment, detailed address, and camera service will be added later.

Consumers can view the food production process through the merchant's camera, so as to be open and transparent.

The whole system is a process of good money driving out bad money, forcing all businesses to improve food safety and quality.

Similarly, this system should be established slowly, and it will not frustrate merchants all at once.

Lin Shu knew very well that before taking control of the food delivery market, anything that required merchants to pay more would push these people to their competitors.

Now pretend to be a grandson, and then toss.

The third place is the field of delivery.

There is a saying in ordering takeout that you must not offend the rider during the delivery process, otherwise the rider will spit in your takeaway, and you will not know it at all, and you will still eat with relish.

Food safety is extremely prone to incidents in the delivery process, how to improve it.

Very simple.

Lin Shu customized a disposable seal for the merchant, and the merchant affixed it to the packaging bag.

This kind of seal is fragile, and it is pasted on the mouth of the takeaway packaging bag. After being pasted, it is torn by external force and cannot be restored.

It can ensure that the food will not be contaminated during delivery.

More importantly, avoid food being stolen.

It's disgusting.

Lin Shu looked at the delivery reports in the past few days and found hundreds of incidents of stealing food from customers.

Asked the reason, these [-]-year-old takeaways answered confidently: It doesn’t matter if you take a bite when you are hungry, and the customer can’t see it.

Indeed, many takeaways use plastic boxes, and the food delivery staff open the box to steal a little food to eat, and it is not obvious at all.

But, hey, if you grab food directly with your hands, it has already polluted other food.

This kind of petty theft is too disgusting and must be eradicated fundamentally.

It is very necessary to implement food safety labels nationwide.

The cost is borne by the platform and will not be passed on to consumers and merchants.

After the merchant's food safety was ensured, Lin Shu continued to optimize the service experience.

Food delivery is essentially a service industry, and now food delivery competition is basically a subsidy war.

When the market decides the winner, the subsidy war will inevitably stop.

The subsidy war has ceased, and takeout involves packaging costs, delivery costs, and platform costs. The actual cost calculation is 3 to 5 yuan more expensive than eating in the store to make the price reasonable.

It is inevitable that the food delivery industry has reached the third stage. Ordering food delivery should be more expensive than eating in the store.

If consumers are willing to spend 3 to 5 yuan more to order takeaways, they must focus on the comfort of service experience.

Merchant service experience, platform service experience, and more importantly, rider service experience.

As for how the rider service experience should be done, Lin Shu is still sure about the rider's salary.

High wages and high benefits encourage riders to bring high service experience.

Wages will be deducted for bad reviews, and bonuses for good reviews.

500 will be deducted for a reasonable negative review, and 500 will be deducted for an overtime review.

If there is no bad review in the whole month, you can get a bonus of 500 yuan.

Received a bonus of 2000 yuan for three consecutive months of high praise.

It is similar to managing riders with good reviews earlier, but this time, a reasonable negative review is added to deduct 500, and complaints are deducted 2000 for punishment.

Think about it, a rider earns only three yuan for sending one order, and only needs to send 160 orders to earn kickback money.

This is an amount that the rider cannot afford to lose. Naturally, he is in awe of bad reviews and dare not get bad reviews.

In doing so, the change of direction allows the rider to enhance the service experience.

Don't think it's cruel, too punishing.

For riders with an average level of education, they can only have a heavy code to urge them to abide by the rules.

Don't want to do it for nothing for two or three days, please work hard and smile at the user.

Smile more and bring a little human touch to the social animals.

Of course, each of these bad reviews will be manually reviewed, and money cannot be deducted randomly.

Lin Shu didn't go crazy enough to earn the rider's hard-earned money, which is different from some platforms that force riders to buy insurance.

The entire rider system is still handed over to Long Ji to record, and now Quanmin Technology relies on Long Ji to assist in various businesses.

After several days of busy work in all aspects, Lin Shu took another 500 fresh graduates to Pengcheng.

420 of them were recruited from his university and 230 from his major.

Basically equal to his soldiers.

What to do in Pengcheng?
Deliver food.

Lin Shu delivered food to these 500 people for ten days, personally experienced every process of food delivery, and faced users, consumers and other delivery workers directly.

Tired is very tired, running broken legs.

But for Lin Shu, the results on paper are shallow. He needs these optimization plans to be tested and effective, not Zhao Kuo's theory.

As for these 500 people, Lin Shu positioned them as the backbone core of the national food delivery in the future, and they will be assigned to various cities across the country to form a national food delivery network.

Lin Shu's wild ambitions for food delivery for the whole people are by no means limited to food delivery.

For ten days in a row, Lin Shu used great patience to meticulously optimize every detail of the national takeaway.

Achieve four wins, merchants make money, riders are rich, consumers are satisfied, and the platform does not lose money.

I don't look at the outside world's evaluation of the quality of the national takeaway at all, and I only plan to use the quality to speak.

This is also the core competitiveness of the national food delivery.

The results have also been remarkable, with a steady increase in orders and rave reviews from users. In these 12 cities, the market share is as high as 99.9%.

Nationwide takeout is increasingly becoming the king and has already won the hearts of the people.

But No. 14 days, Lin Shu had to stop from the optimization business.

Because the competitors couldn't sit still, Meituan, Are you hungry, and Baidu Waimai made big moves.

(End of this chapter)