A cheap business empire starting from mobile phones

Chapter 152 Ordinary Ordinary

Lin Shu did not sing the fourth song in "Thanksgiving", he only prepared three piano pieces and three songs.

The sound of the grand piano changed, and the other two piano pieces were not played. After the third song was sung, Lin Shuben planned to make up for the missing time and sing an original piece.

But I saw that the crowd in the square was getting denser, densely packed like a group of tadpoles in a small puddle, with more than [-] people.

Lin Shu worried about a stampede.

After all, this is not a professional concert venue.

His current perfect image must not show any stains, giving the opponent a chance to attack.

Bowing to the people below, his eyes were calm and calm: "My friends, the night light is sultry and the summer breeze is comfortable. Today is an unforgettable night and a beautiful night. However, good things are always short-lived. Today's meeting is coming to an end."

"Eh!"

"do not want!"

"One more song."

There was a lot of reluctance to end the sound so quickly.

Lin Shu bowed again, with a little regret: "I also want to sing a few more songs, but the venue is not allowed, and the time is not suitable. If you still want to listen to my singing, you can download Douyin and enter my live broadcast room watch."

"It's already downloaded!" A sharp female voice said, "I beg Mr. Lin to broadcast more."

Mr. Lin has only activated the live broadcast function on Douyin three times, and this is the third time.

Too little!
Lin Shu heard it, looked towards the side where the voice came from, and replied, "Yes."

After a pause, knowing that the time was almost up, he said, "Before the meeting officially ends, there is one more good news to tell everyone. Please look at the sky."

Lin Shu clapped his hands.

A pink love heart suddenly appeared in the dark sky, hanging above the Lotus Mountain, dazzling and dazzling, with a diameter of more than 500 meters.

"Wow." The people below exclaimed unconsciously.

Immediately exclaimed even more.

An arrow appeared from the far side, and the arrow flew straight to the pink heart. The moment the pink heart was touched, the pink heart shattered and turned into a man and a woman.

Boys with short hair and shorts hold flowers in their hands, while girls with long hair and long skirts lean their hands behind their backs.

Without a pause, the boy knelt down on one knee, and the flowers turned towards the girl. The girl took it, and the two embraced and kissed.

The lips on both sides touched for a moment, and the image was broken again, and four large characters appeared: major announcement.

The big characters are orange, very conspicuous in the night sky, except for the crowd present, most of the people in Pengcheng saw it.

"What's the situation, are aliens calling?"

"A major announcement, what a major announcement."

"In the end what happened?"

No one answered, the text gradually rose, and lasted for half a minute before changing.

"Please pay attention to the national food delivery conference on July 7st"

The text lasted for 1 minute, and "Great Welfare for All" flashed again.

"What major benefit?"

"What people?"

"How can there be benefits? Is it driving?"

Countless people were puzzled.

What big news is Quanmin Technology doing?

On the other side, taking advantage of the attention of the fans watching the drone sand painting in the night sky, Lin Shu had already left the Civic Square and returned to the hotel.

The drone sand painting performance just now is his marketing for the national food delivery, an advertisement with the power of modern technology, for the launch conference of the national food delivery on July 7.

There is no need to watch the feedback on the spot. He knows that drone performances are not common in 2015. This time, the sky was used as the background for painting, and 800 DJI drones were used. It took professionals a month and cost [-] million. The marketing plan will definitely arouse the interest of Pengcheng people.

With the help of the Yukai Department, the marketing is bound to be a big success.

The national takeaway has not yet launched, and the attention and brand have been released first.

well.

Back at the hotel, without a break, I continued to work until three o'clock in the morning.

After sleeping for five hours, Lin Shu appeared at a sports field in Yantian at ten o'clock in the morning.

The sports field is rented from the school for military training and training of national delivery riders.

Standing on the rostrum of the sports field, there are [-] national riders standing in an orderly manner below, divided into six teams and belonging to six cities.

Lin Shu glanced over. Everyone was wearing uniform custom-made takeaway clothes, yellow jackets, yellow trousers, and yellow helmets.

A whole little yellow man.

This is the national takeaway rider staff uniform, and the delivery staff who are dedicated to national takeaway must wear professional attire.

After confirming that there is no problem, Lin Shu looked at Li Tianlei, the head of the riding department next to him, with serious eyes: "Let's start."

"Yes." Li Tianlei responded in a solemn voice, and shouted directly to the delivery staff below without using a microphone: "The review begins."

With an order, the originally quiet stadium quickly boiled, and the six teams were divided into 24 teams. They passed the rostrum orderly and shouted in unison.

"National food delivery, fast delivery of everything."

"National food delivery, customer first, service first."

"National food delivery, dedicated to a better life."

This is the national takeout slogan, and each team has its own slogan.

It was hot summer, and the scorching sun directly blazed the skins of these delivery workers, and their throats were dry when they shouted loudly. If they were college students, they would definitely complain.

But this group of takeaway workers is different. They are generally over 30 years old, and some are over 40 years old.

For them who have suffered from the cruelty of the society, the high salary for the whole people and the 2000 yuan military training subsidy, these small pains are nothing at all.

Especially in the face of the pain of parents who are sick and have no money to be hospitalized, and children who want to eat a big meal and have no money to take them there.

But a little hot is nothing.

Be responsible as a man.

The review lasted for half an hour, and Lin Shu stood motionless on the rostrum, and the same was true for the sun that was on the verge of heatstroke.

Although he knew that even if he sat in an air-conditioned room eating watermelon and watching their military training leisurely, no one would complain.

But with him being exposed to the sun, it can bring more meaning than enjoying it alone.

As the saying goes, if the upper beam is not upright and the lower beam is crooked, conversely, if the upper beam is too upright, the people below will also be affected and become decent.

He wants to keep his head upright.

As the last team passed the rostrum, the review came to an end.

Lin Shu held the microphone, and it was time for him to speak.

He calmly faced 6000 people staring straight at him, and said loudly: "National delivery riders, I am your boss Lin Shu!"

"Hi boss!"

Deafening shouts, the sound resounded through the entire stadium, and it smelled like autumn soldiers on the battlefield.

Lin Shu's expression was flat, and he continued to shout: "National food delivery aims to become the largest food delivery platform in China. You guys, remember that the work you do is meaningful, maybe the reality is a little bit bitter, it will be hard without a little sugar, we need food to heal, maybe some people are not human, but the vast majority of ordinary people just long for a peaceful and better life."

"Of course, in this, National Science and Technology will not treat you badly. I, Lin Shu, have always believed that you will reap what you sow, that those who are capable will work harder, and those who work hard will get more rewards. This is also true. Rules we need to guard."

"The above is for the sake of the whole people and a better life."

"For all the people!"

The [-] riders below, including the management behind Lin Shu, shouted in unison.

The voice is neat and consistent, there are no abrupt and redundant sounds, it is obvious that everyone has practiced in advance, and they bring their sincerity.

For the whole people.

After speaking, Lin Shu dismissed the military training team.

These 6000 riders go back to rest for two days, and on the third day, they will go to six major cities to form a team of national takeaway riders to serve users.

In the second batch, more cities will open the function of national food delivery, and the outstanding ones of these people will be promoted to other cities as managers, spreading branches and leaves, and spreading the professionalism of national food delivery to other cities.

Until the establishment of a complete large-scale system of 3176 counties and cities across the country.

On the second day after the military training ended, and two days before the official launch of the national takeaway, Lin Shu got on the plane and returned to Western Sichuan Province.

Several key points of national takeaway, technology, marketing, riders, and merchants settled in, under Lin Shu's personal supervision, all achieved ideal results.

Now there is still one link to achieve the best results.

This link is customer service.

There are four parties involved in the food delivery ecological chain, the platform side, the merchant side, the rider side, and the user side.

The user places an order on the platform, the merchant accepts the order and asks the rider to deliver it to the user, the user receives the takeaway, and the platform pays in advance to the merchant account, completing a takeaway process.

This is the ideal state, but the reality is dynamic, and various accidents are prone to occur.

And this accident is difficult to define with a set of rules.

For example, if a user complains that the takeaway has not been received, the rider says that the takeaway has been delivered, and the merchant says that the takeaway has been delivered to the rider, the three parties throw the blame, how to make a ruling.

For another example, the evaluation and management of the riders of National Food Delivery mainly depends on the rate of positive reviews and negative reviews. There is a bonus for full marks for good reviews, and large sums of money will be deducted for bad reviews.

Moreover, too many negative reviews will revoke the rider's license. How to make this mechanism effective will not become a burden on the rider, and some users show bad ways of human nature.

All need to intervene in manual customer service arbitration.

Human customer service is the key core to maintain the harmony and stability of the food delivery ecological chain.

Lin Shu has greater expectations for the national food delivery ambition than just a food delivery platform.

So we must pay attention to customer service.

The national takeaway must win to the end.

After arriving in Western Sichuan Province, he boarded a bus and traveled a long distance, climbing several mountains. Lin Shu arrived at his destination, Jingshan County.

A county located in the deep mountains, with inconvenient transportation, barren land, and a little bit of poverty.

With a population of 40, the economy is a little underdeveloped.

After having a simple meal with the local officials, the officials thanked Quanmin for its investment in technology, and Lin Shu went straight to the national customer service center without stopping.

The National Customer Service Center has been in preparation two months ago, and today it is officially put into use. In the future, all customer service related services under Quanmin Technology will be relocated here. Now the main business is responsible for the customer service work of National Food Delivery.

The center is a three-story building with hundreds of compartments on each floor. Li Tao, the supervisor in charge of customer service for all, is already waiting for Lin Shu at the door. Seeing Lin Shu arrive, he respectfully said, "Boss Lin."

Li Tao is from Jingshan County. He worked as a customer service supervisor in a foreign company earlier. Lin Shu wanted to set up a customer service center in an economically average county. It didn't take long to find him. He is generally satisfied. He is a person who loves his hometown.

Otherwise, I will not give up the high salary of foreign companies and return to the poor and remote small counties to develop.

"Okay, let's go in and have a look." Lin Shu walked in first.

A group of people visited the customer service center, and Li Tao introduced the latest progress of the customer service center: "Mr. Lin, the current customer service center recruits a total of 600 employees, aged between 18 and 32, who have undergone systematic training and work in three shifts. The company's after-sales needs."

"A new batch of 2000 customer service staff for the food delivery business is also stepping up training, right here."

Passing through a large classroom, Li Tao opened the door. There were more than 400 timid young faces sitting inside. Professional teachers on the podium were training various problems that would be encountered in takeaway.

For user complaints, how to deal with them as soon as possible, and how to ask the third party.

Customers are required to be God, but we cannot completely follow the wishes of customers. Rules are more important than everything else.

As long as the rider does not violate the rules, try not to let the rider bear the loss.

But also let the riders have awe, maintaining the rules is the first.

Lin Shu encouraged them a few words, and then went to another classroom.

This classroom also has more than 400 timid faces, dressed in plain clothes, and the courses are computer courses. Professional teachers teach them how to use the customer service system.

After visiting four classrooms in a row, Lin Shu spoke a few words, and finally arrived at the general manager's office. Lin Shu looked at Li Tao and asked him, "What's the problem with the customer service center?"

Li Tao's heart tightened. There were many and serious problems. The employees were generally too low-educated, unresponsive, and incapable of adapting to changes. However, these problems could not be raised.

His spring and autumn style of writing, he said in a positive way: "There are problems, but they are small, Mr. Lin."

"You cooperate with the government and plan to support the customer service industry as a pillar industry in Jingshan. The Jingshan official will give you full support, and you will give what you want. Every few days, you will send people to greet you. Even the city will send people to express their gratitude for your efforts to solve poverty. contribute."

"In addition to your generosity, Jingshan's per capita salary is 800, and you directly give an absolute high salary of 3000, which attracts a large number of people from the county to apply. Everyone is a good candidate. The training is going smoothly, and the takeaway business will be launched the day after tomorrow. Complete your appointment."

"That's good." Lin Shu didn't ask further.

In fact, he can see that the training problem is very big. Jingshan is too poor, with an annual GDP of 16 billion, which is soft sister currency, not US dollars.

Almost all the people here work in business affairs and agriculture, and suddenly they have to work in customer service with a bit of technical content.

It is very difficult for these people.

When he passed the classroom just now, the fear and timidity in the eyes of those people were not fake.

After asking some more questions, Lin Shu said to Li Tao seriously: "Customer service is an important part of our national science and technology ecological chain. Don't think that just making phone calls and accepting complaints will be enough. I hope you will pay more attention to it and show a professional attitude. Come, be a professional customer service."

"I have given enough resources to your customer service center. I don't care what problems you encounter. I only look at the results. The takeaway business will go online the day after tomorrow. If there is an omission in the customer service business that drags down the entire takeaway business, I will eliminate it without hesitation. Drop the customer service center here."

"You should understand that the company can choose a lot of places, but if Jingshan misses this opportunity, it is difficult to have a better choice. It's not that I don't care about humanity, it's that you didn't seize the opportunity."

"That's it, I will train you personally."

The farther the national science and technology carriage drove, the more perfectionist aura Lin Shu became, paying attention to every detail, and he couldn't see any imperfections in any link.

Since there may be an accident in the customer service link, Lin Shu has to make up for it.

It took a whole day and went well, but Lin Shu had to stop working again.

Because the delivery time is up, and he is going back to school to attend the graduation ceremony.

Although he is worth 4000 billion, he is the boss of a top Internet company, with 2 people under his command, chatting and laughing happily with local bosses.

He was just an ordinary senior student.

Going back to school for the graduation ceremony.

(End of this chapter)