What if I have some money as an online car-hailing driver?

Chapter 112

"The driver is a good driver, but he caused me to be impulsive and lose love. If I have been confused, at least I can get close to her, but now I have no chance to get close to her. It can be regarded as a lesson for you, and drive well in the future All right, don't mind your own business."

Seeing this bad review, Yang Chen couldn't help laughing.

This kind of person is too careless, he should be grateful for helping him pretend to be angry, and also recognize the true face of the queen of the sea, right?
How the hell is this kind of revenge?

If he lost his so-called love together, he must find someone to take the blame.

It seems that there is a reason why licking a dog can become a licking dog. Their thinking is different from that of normal people, and they cannot understand it at all.

At this time, the system issued a reminder.

"Congratulations to the owner for getting a bad review. The system rewards the owner with a Rolls-Royce Cullinan. Please pick up the car at the Rolls-Royce 4S store in Haicheng."

There are sports cars and cars, but Yang Chen still lacks an SUV.

Rolls-Royce Cullinan can be regarded as the ceiling in an SUV, and the system is really powerful.

In the future, Yu Shishi will really need a car when she goes out to do errands, so she can't let her take a taxi every day, or drive his sports car out to build it.

It can be said that this reward is very practical.

After sending the passengers to their destination, Yang Chen called Yu Shishi.

Yu Shishi: "Hey, sir, do you have anything to ask?"

Yang Chen: "What are you doing now?"

Yu Shishi: "I hired some temporary workers to repair the garden and swimming pool, and I'm supervising their work right now."

Yang Chen: "Yes. I just bought a car, and you can drive it when you go out in the future. Call me when you're busy, and we'll pick up the car together."

Yu Shishi: "Thank you sir. You are so kind to me. Hee hee...then I'll call you when I'm done."

Yang Chen: "Yes. You should be busy, pay attention to the things at home."

Yu Shishi: "Well, don't worry, I've already taken videos and photos of the house, and when they're ready, if there's anything different, I won't let them leave."

Well, this girl is quite considerate.

I got a bad review yesterday because I didn’t turn left and go retrograde, and now I get another bad review because the victim lost love.

Two consecutive bad reviews caused Yang Chen's comprehensive score to be in a hurry. Either he received a lot of orders in a short period of time and got good reviews to offset the negative reviews, or he had to eliminate at least one bad review.

Otherwise, his order priority will be affected.

Moreover, the passenger may take the initiative to cancel the order because his comprehensive score is obviously very low.

So, running orders is not what Yang Chen should do now, he should find a way to eliminate at least one bad review.

The Beep platform has express regulations (according to the needs of the plot, please do not contact the actual platform), only when the customer complains, the platform will automatically pop up the appeal window, and the driver will upload the evidence for the customer service to review and determine whether it is true.

If the evidence shows that the passenger is obviously wrong, for example, the passenger has unreasonable and excessive demands, or threatens the driver, etc., the customer service will determine that the passenger's complaint is not valid and eliminate the bad review.

If the evidence does not show that the passenger is at fault and the driver fails to appeal, both the complaint and the bad review will be valid, and in addition to deducting points, money will also be deducted.

There is a lot of room for manipulation.

Because the passenger's request is not excessive, and whether the driver's handling plan is reasonable or not, it all depends on how the customer service judges.

In addition to the obvious major fault of one party, both the driver and the passenger have complaints and bad reviews. If the customer service says it is true, it is true, and if the customer service says it is not true, it is not true.

If passengers only give bad reviews but no complaints, the BEEBE platform will not automatically pop up the appeal window.

At this time, the driver needs to take the initiative to contact customer service to explain the situation.

If the customer service feels that the driver has no need to appeal, he will directly refuse and give a reasonable explanation.

If the customer service feels that the driver needs to appeal, they will repeat the appeal operation.

Of course, these rules are all displayed for the public to see. It seems that the Beep platform is a fair, just and open platform. It does not shield drivers or favor passengers. Everything speaks with facts.

However, there is an unwritten rule in the customer service department of the Beep platform, which is to favor passengers in actual handling.

Because the survival of the platform depends on passengers. If no passengers place orders, it is useless to have drivers, but if there are passengers who place orders, there is no need to worry about not having drivers to join.

Let the driver suffer when necessary, as long as the passengers can be made happy, they can continue to place orders on the platform.

This is an unspoken rule that exists in many industries, not just online car-hailing, food delivery, express delivery, etc.

If there is a dispute, first arrest and punish your own employees. Anyway, the employees dare not resist in order to support their families.

Customers can't be offended and expect them to place an order.

Because of such unspoken rules, it is very important to have a customer service response.

Yang Chen was about to send Liu Xueqing a WeChat message, but she sent a message.

"Brother Chen, I saw that you have two bad reviews, do you need to appeal?"

See, it is useful to have a customer service "friend".

Yang Chen is also very sensible, he can't always ask people to help, he has to give some benefits.

"I was just about to tell you about this. How long do you take your lunch break?"

"(Smiling face) hee hee... I rest for more than an hour at noon. Do you want to treat me to dinner?"

"Well. If it's convenient, I'll treat you to dinner."

"Okay! 11:40-13:00, just look at the arrangement, don't delay my work in the afternoon. I will open the appeal window for you now. You upload the materials, and I will review them for you."

"it is good."

Soon, the platform reminded the appeal window to open.

Yang Chen quickly sorted out the evidence and uploaded it to Liu Xueqing for review.

Liu Xueqing immediately deleted the bad review that asked Yang Chen to go against the law yesterday.

But Liu Xueqing didn't dare to delete the bad comment about licking the dog just now.

She sent a message to Yang Chen, explaining the reason in detail.

According to the video and audio recordings in the car, there is no problem with the interior of the car, but because Yang Chen's car has been waiting under the apartment for a long time, he and the passengers have both got off the car, the video in the car cannot reflect what happened outside the car, so It is impossible to judge whether there is any harmful behavior to passengers.

Adhering to the principle of prioritizing the protection of passengers' interests, this bad review must not be deleted according to the rules, otherwise, once the department randomly checks this bad review, she will definitely be punished and even transferred from her post.

If Yang Chen and the passenger have been in the car, according to the video in the car, it can be judged that Yang Chen is not at fault, and the passenger is a malicious negative comment, which can definitely be deleted.

To put it bluntly, the bad thing is that both Yang Chen and Licking Dog got out of the car.

This also reminded him that in the future, he must never get out of the car unless he has to. Even if he gets out of the car, he must do so in a place where the driving recorder and the monitoring in the car can take pictures.

In fact, Yang Chen knew it well, he also guessed that the bad reviews given by Licking the Dog would not be easily erased.

Therefore, what he thought was that it would be fine if one could be eliminated, without significantly affecting the score.

After finally developing a customer service "friend", I can't let her take risks because of a bad review, and I still have to take a long-term view.

"It's okay, you can operate according to the rules. I will go downstairs to your headquarters later, and come down directly when you are resting."

"Okay. Thank you Brother Chen for your understanding. Hee hee... We will see you later."

After resting for a while, Yang Chen continued to take orders for sports cars.

At noon, I invited Liu Xueqing to have a meal and contacted her relationship.

At three o'clock in the afternoon, Yu Shishi called Yang Chen.

The house is already busy, and she can go out now.

Yang Chen is far away from home now, so he didn't go back to pick up Yu Shishi, and asked her to take a taxi directly to the Rolls-Royce 4S shop in Haicheng.

Because of the troubles caused by bad reviews, Yang Chen had to be more diligent.

Even if he went to a 4S store to pick up the car, he wanted to make an order along the way.

What a coincidence, one of the several orders pushed by the system happened to be for the Rolls-Royce 4S shop in Haicheng.

Yang Chen quickly grabbed the order, and followed the navigation to find it.

Because of the road ahead, Yang Chen had to make a detour, which was delayed by 2 minutes.

When he arrived at the place, Yang Chen dialed the passenger's phone.

At this time, one of the six women next to me answered the phone.

Yang Chen hurriedly said: "Hello, beep taxi, come here."

Saying that, Yang Chen waved at that elder sister.

Originally, Yang Chen thought it was the elder sister who called on the bus, but what happened?

Good guy, that bunch of women is all up.

I'm a good boy, we don't save money like this.

Yang Chen hurriedly said: "Ladies and gentlemen, are you asking me for a car with so many people?"

The elder sister who placed the order said, "That's right! You can just squeeze in, and there is no need to book another car."

Yang Chen was puzzled, these are people who went to the Rolls-Royce 4S shop, how could they feel sorry for this little money?
Seeing that they are all dressed up as strong women, they should not be short of money.

Yang Chen quickly explained: "Ladies, I'm sorry. My car can only carry five people, if you ride with six, I'll be overloaded."

The eldest sister who placed the order said: "We are all in good shape, just squeeze it! Isn't it all sitting up? You delayed our time for 8 minutes, and we didn't say anything. You still care about overloading us?"

The other women also started chirping.

"That's right! You're still fighting for two kilometers. You're working harder than us to make money!"

"We didn't blame you for being overtime, so don't blame us for being overtime."

"Hurry up and drive, we're in a hurry. Hurry up!"

"Isn't taking a taxi just for cheap? Why don't we take an extra car and drive there by ourselves?"

……

Damn, this excuse is really frustrating.

Yang Chen explained: "The road is being built over there, so I have to go a little further. Okay, okay, sit down, we'll start now."

The lady who placed the order: "That's about the same. We're in a hurry, so drive faster."

Yang Chen hummed.

It is normal for online car-hailing to be overloaded, and there are too many people who deliberately embarrass drivers in order to save money.

Therefore, Yang Chen has no choice but to compromise.

It is said that three women make one play, and six women make two plays.

They have been chatting non-stop since the car started.

"Sister Li, you will come first later, have you memorized all your lines?"

"Remember clearly, I will recite it to you. I used to be a housewife who was made things difficult by my mother-in-law, rejected by my husband, and looked down upon by my children. I joined the big TMD family by accident, and my fate changed. After three After months of hard work, I finally bought the first Rolls-Royce in my life. In the new era of micro-business new women, career on the left hand, family on the right hand, welcome to join our big family of TMD, you will be the next one to pick up the car!"

"Beautiful, it's so well said, I don't even know you well."

"Your lines may be a little more difficult than mine. You can recite them for us."

"In the past, in order to reduce the burden on the family, I had to buy the cheapest bag of salt. I took good care of my in-laws, let my husband go out decently, fed and clothed my children, and gave everything for the family. Even for I borrowed more than 100 million yuan from my mother-in-law to treat my in-laws. However, my husband spoke sarcasticly to me every day because I became a yellow-faced woman and didn't make any money. Later, I divorced him and entered the lowest point of my life Period. That’s when I joined the TMD family. It took me only half a year to get my first Rolls-Royce. I’m just an ordinary member of the TMD family. I hope to be as happy as our supervisor in a year. Mention the Harmony number. Now my ex-husband is begging me to remarry every day, but I am so busy every day, how can I have time to talk to him? He didn’t cherish me in the past, but he can’t afford me in the present. An independent woman is the best Confident, confident women are the most beautiful. Come on!"

……

Yang Chen was stunned immediately, is this the legendary Xiti Harmony?

(End of this chapter)