I have a flow system

Chapter 107 Qian Lai's "PUBG Mobile"

The competition ranking in the snack industry is anxious.

Leading companies invest in additional costs one by one just to make a comeback and get a good ranking.

After all, no matter how high the total performance of Wu Zhou's store is, even if it is higher than the total of the three of them.

As long as the single store performance ranking can reach the first place.

Then they can claim that they have won No.1.

And it's not impossible, there is still hope.

But Wu Zhou's company is actually facing more than just a positive contest.

And behind.

Those professional negative reviewers and professional anti-counterfeiting personnel have become more and more crazy during Double Eleven.

If we talk about the beginning, there will be hundreds of bad reviews a day.

Later, with Liu Bin's series of measures, plus Wu Zhou's follow-up, he increased the promotion of precise traffic.

A sudden and explosive spike in sales and reviews.

Let the proportion of bad reviews be further reduced and the impact reduced.

Then, these people have increased from a hundred bad reviews a day to more than 200, or even more than 300. However, when there are more than 300, the growth rate of bad reviews begins to slow down.

These people are already the limit number that Qian Lai can maintain.

But his people, that is, some 'old people' who have organized fights many times on weekdays and know each other well.

This kind of organization is not very binding.

It is only because Qian Lai has been leading them to make money, and after earning sweetness, they are willing to follow Qian Lai all the time.

Before, after a lot of bad reviews like this.

Generally, sellers will take the initiative to communicate with them, give a sum of compensation, and let them modify the negative reviews.

But this time, Qiao Fei's after-sales service had communication, but the proportion was very small. After knowing that they were the kind of professional negative reviews, they completely ignored them.

It made their minds a little fried.

And the point is, generally speaking, after a certain number of negative reviews are reached, they will be marked with a gray label, which will greatly affect product conversion.

If the conversion is poor, the sales will have to deteriorate accordingly.

But as a result, the sales volume of Qiao Fei's family did not decrease, and they continued to set new highs repeatedly, and even accelerated their growth.

Seeing that the effect has not been achieved and the money has not been made, they will settle for the next best thing.

Communicate directly with Qiaofei's after-sales service, saying that as long as the product can be returned and refunded, they will modify these negative reviews.

"Dear, our cakes are all short-term warranty products, and we don't support seven-day unreasonable returns."

The shelf life of most products is within [-] days, and these professional counterfeiters have struggled back and forth, and most of them only "admit defeat" after ten days.

And there are quite a few people who have eaten all the food.

At this moment, it is said that it is a return and refund. In fact, the actual amount of the returned product must be very large.

Moreover, for things like food, as long as the product is returned and the package is opened, it will be treated as garbage and become a direct damage to the product.

After all, what if someone poisoned it?

So normally, as long as the food is not a quality problem, it should not support unreasonable returns.

Fortunately, most consumers in the food industry have a relatively low return rate.

In general, these professional counterfeiters just hope that Qiao Fei's family will swallow up the damaged goods themselves, and they will modify the bad reviews in a 'trustworthy' way.

At that time, Liu Bin also thought about admitting the losses.

In fact, this is also the choice of the vast majority of merchants. After all, it takes too much time and energy to argue with these people.

Those labor costs may be higher than those lost in value.

"Mr. Wu, most of the orders of these professional counterfeiters are small orders, and only a few orders exceed one thousand. And the energy of the after-sales department has been held by these people recently. Otherwise, we will return it directly. It costs so much It's not worth spending so much time and energy on this." When Liu Bin said this at the time, he felt a little reconciled.

But between the trade-offs, continuing to toss with these people is indeed not worth the gain.

"You are compromising with a group of people who have no moral bottom line. After one compromise, there will be more later, and this time, there is a high probability that this matter is organized and planned, and it will not end so easily."

"Of course, the most important thing is that this kind of person who takes advantage of loopholes makes me very uncomfortable"

"Finally, if the after-sales department is really busy, then recruit people. If they are used to the leisurely work before and suddenly get busy, they are not happy, then those who have such complaints should be dismissed. We are a private enterprise, and the company does not support idlers."

In fact, because of the high standard of products all the time, not only the raw materials, but also the material and technology of the finished product packaging in the later stage, Wu Zhou is also the best technology in the industry applied.

So the result is that although Qiao Fei's order volume is large, the after-sales service is very small.

The company's after-sales department has always been relatively idle, and occasionally a part is transferred to the front desk customer service department.

The professional counterfeiters who need to follow up this time are no more than a hundred people at most.

The company's after-sales department has 118 people, and on average, less than one person follows up.

Liu Bin was fooled only because he had been busy with other things at hand during this period, and had no time to actually check the situation of the after-sales department.

I just listened to some people in the after-sales department complaining to him, thinking that he was really busy.

Actually, 'Busy ass. '

Wu Zhou made the final decision.

Liu Bin can only resolutely implement it. If the after-sales department continues to complain, it will lay off a few people and recruit some new ones.

There are a lot of options to choose from in Wu Zhou's company's benefits.

The end result is.

A group of professional reviewers were dumbfounded, thinking that Qiao Fei's family would compromise, but the result was true, just to the end.

What about the money I spent? The food is delicious, but now it’s hundreds of thousands, and I feel distressed. Before, they didn’t need to spend money on food.

I am used to eating for free, so I am definitely not happy about suddenly having to spend money.

Subsequent additional negative comments are even more ugly.

Or complain to the platform and ask Xiao Er to intervene.

Or some people join forces to take some goods to test and find flaws and loopholes.
After all, many of them are agricultural products processing.

There must be some error in some content.

It's just that what they don't know is that each batch of goods from Wu Zhou will be sampled and tested multiple times.

For this reason, the company even has a special department, as well as quality inspection personnel and equipment.

Therefore, this trick is useless. Most of the batches are within the range allowed by the law. At least a very small amount of deviation is slightly exceeded, but I dare not buy a batch in large quantities.
So in the end, some people bought hundreds or thousands of things in a fit of anger.

On the day of receiving the goods, they applied for a return and refund, but what they received was food, and they sent back bricks and the like.

This kind of thing is to let the after-sales department and the warehousing department unite to align the chain of evidence.

The factory packaging video, the express weighing, the unpacking video when the returned goods arrive at the warehouse, and the express weighing, compare before and after.

Also know the disgusting behavior of these people.

After all, the company can also be regarded as Ali's ka seller. I went to Ali for meetings before, and there were business conferences and the like, and I also added a lot of contact information for Ali's middle and senior management.

In the case of a complete chain of evidence, the second side is still very cooperative.

These refunds have all been declined.

Reasons given: The refunded product is different from the actual shipment.

Qian Lai also had a headache during this time.

It went smoothly at the beginning, and even saw Qiao Fei's family's performance decline.

He also found a matchmaker to take credit for it.

However, Qiao Fei's products are relatively expensive, so many friends buy products for a large amount, mainly at their own expense.

So Qian Lai contacted the contact person, and the early results were not bad, and the other side also readily said that they will be reimbursed later, and it is estimated that 70% of the payment amount can be reimbursed.

As for the remaining 30%, they have to bear it themselves.

Qian Lai readily accepted this ratio.

Originally, Qian Lai planned to wait for the money to arrive, but it is true that Qiao Fei's things are a bit expensive.

Some people were not too happy. Later, many people ran into a wall at Qiao Fei's house one after another. They couldn't get their money back, so they started to make trouble in the group.

Some people started clamoring to quit the group.

Qian Lai thought, in the past, the middleman had no problem with giving money.

In order to maintain the unity of my team, after all, it is the prestige that I have finally established.

"Be quiet, everyone. I've been busy raising money during this time."

"I've seen everything about you. It's all paid for in real money. In fact, I spent more. I bought more than 5000 goods, and then sent them all for quality inspection. 6100, a total of [-]."

"But I said this, not to complain, but to say that, like everyone else, I am working hard."

"I didn't expect that Qiao Fei's family would be so rigid that they wouldn't even refund the sample fee."

"But everyone has been working with me for so long, just believe in me and my character. In the end, we will definitely get back ten times and a hundred times this money from Qiao Fei's family."

"Everyone has fought with me so many times, you should also believe in my strength, I have this confidence."

"So, I decided that I will pay you 50% of the purchase price in advance. Afterwards, after you get the compensation, you will return the money to me."

"I think everyone knows that if you take everyone in the car, you have to pay the driving fee. I haven't mentioned it to you all the time. I even paid for the pad. I have done the limit of what I can do. I don't want to If you see discouraged words in our group, you love to do it. If you don’t do it, I won’t force it. See you in Jianghu.”

"Everyone chat with me privately, send me the screenshot of the actual payment of the order, and I will reimburse everyone one by one."

"Brother Qian is righteous."

"Thank you Brother Qian."

"Brother Qian, the atmosphere is bright."

Some of those who left the group before, Mr. Qian Lai also didn't remember the villain's mistakes, so he was added back and reimbursed.

Back and forth, there were 1971 orders, with a total order value of more than 59. Qian Lai took out 29.5 million in cash. With so much at once, Qian Lai felt a little pained. .

It can only be emotion, next time, it is better to be more cautious in such a case with high customer orders.

In fact, there were so many orders, mainly because the orders of Qiao Fei's store increased so rapidly that their negative reviews had to increase accordingly.

After all, if you don't keep up, the proportion of bad reviews will be even lower.

So all of a sudden, it costs a lot.
At the beginning, although it cost a lot, everyone didn't have too much psychological pressure, because according to past experience, in most cases, the manufacturer will not only pay a sum of compensation, but the payment will also be refunded to them.

It's just that this time, the things in Qiao Fei's house are too 'solid', and they just couldn't find any loopholes to exploit.

But it's not over yet. Thinking of this, Qian Lai encouraged himself secretly.

And thinking about my comings and goings, even if some people don't pay me back the payment, the proportion should not be high. In the end, it is estimated that earning about 50 yuan is not a big problem.

In addition to the compensation paid by the brand side for this case
The more I think about Qian Lai, the more beautiful I am
It's just that with the explosion of Qiao Fei's family on Double Eleven, Qian Lai's orders have been sent to the docking person many times, but the money still hasn't arrived. In addition, the performance of Qiao Fei's family on Double Eleven has exploded, so he has Bad feeling.

"Brother, when will the payment for the reimbursement arrive?" Qian Lai finally had to call and ask.

"The customer said that the effect was not seen at all. After the money was reported, their leaders were stuck. They asked to pay for the effect."

"Brother, you can't do this. We paid more than 60 yuan in advance just to buy those things from Qiao Fei's house. If we don't reimburse us, we will lose too much."

"Qian Lai, I told them about your difficulties, but he also has difficulties. You should have a channel to see the performance of Qiao Fei's family on Double Eleven this time."

"Such performance is not in line with what you promised at the beginning."

"If you knew the result is now like this, do you think they would still come to you at the beginning. It was agreed at that time, and the payment will be made according to the effect. If you only look at the effect now, then you have to return the 5 deposit."

"Brother, I'm already doing my best here, and I've given thousands of bad reviews in just a few days, and we still have quality inspections"

"Okay, okay, Qian Lai, what you said is useless. We have always paid the balance according to the effect. If the effect is good, it is not impossible to report the full payment, but if there is no effect, maybe when the time comes They still have to ask you for a deposit.”

After hanging up the phone, Qian Lai was devastated, stared at his phone blankly, opened his bank text message, and looked at the remaining amount 52145.21 displayed in his bank text message. He only had 5 yuan left.
If he loses this time, his deposit
He walked into the bathroom, splashed cold water on his face, and forcibly pulled himself together.

He still has tricks.

(End of this chapter)