I have a seaside five-star hotel

"However, in perfection, there are also some flaws."

Chen Jianhai changed the topic, and his eyes swept around the faces of everyone.

to be frank,
Except for Lin Tao and Tong Tongsheng, he basically didn't know any of the people sitting here.

Although some have met, most of them just nodded and said hello, and they didn't even know which hotel they belonged to.

But, it's not a big problem~~
He said some common problems and it was over!
"In terms of rest and accommodation, we've done a good job."

"However, we are obviously behind in the handling of office details."

"For customers who are away from work, the hotel room is not only a place for them to rest, but also a place for them to work."

"What we want to do is to make the guest room a comprehensive room that can accommodate rest and work at the same time."

"But it seems to me,"

"Now our guest rooms have more than enough comfort for rest, but not enough for office work."

"It's okay to sleep, but it's too hard to work!"

The experience of sleeping in a hotel for 14 days is all the freshest first-hand information, deeply engraved in Chen Jianhai's mind.

"First the lamp."

"Some of the desk lamps in the hotel rooms use warm yellow tones. Although in terms of color and brightness, they really form a perfect unity with the room as a whole, it also looks very warm and relaxing."

"But I am under this kind of light, not to mention working, as soon as the light is turned on, I feel sleepy and want to sleep."

"If customers use computers to work, they can ignore the influence of desk lamps."

"But if the customer needs to look at paper materials for work, the eyes will be wasted within half an hour!"

As soon as these words came out, most of the bosses present slightly raised their eyebrows.

Several of them nodded slightly, indicating that such a problem does exist.

And sitting at the end of the conference table, several bosses wrote down the word "desk lamp" in their notebooks.

Chen Jianhai then said:

"Secondly, there are tables and chairs."

"In the hotels I stayed in these days, almost none of the hotel desks are comfortable to work on."

"Basically all the tables in the hotel are a simple long horizontal table on the wall, with a small sofa stool in front. Or simply put a solid wood red chair."

"What about the stool..."

Chen Jianhai paused slightly, thought about his words, and said:

"It's not a problem at all to put makeup on the little girl, it's completely enough."

"But if you are tall like me, you have to sit on a small sofa stool all the time to work, and your legs will become numb after sitting for a while."

"The leg numbness is still light!"

"The hardest part is the lower back, the back and the shoulders."

Chen Jianhai especially bit hard on the word "uncomfortable".

For the past ten days, Chen Jianhai has used the computer to write hotel reviews every day. After checking in to the guest room, he simply tidied up and then began to sit on the stool to work, sitting for several hours.

Although Chen Jianhai usually plays games, he just sits around for a day,
But sitting on hard stools and soft sofas is really uncomfortable.

However, Chen Jianhai's legs were quite long, and he couldn't stretch his legs when he sat on it, and he hit the wall when he went forward.

Want to cross your legs, right?

But the height of the stool and the table was not enough, and his knees were indeed purple.

after that,
Chen Jianhai really had no choice but to curl up his legs and squat on the stool to work. He really had never suffered such a crime in school.

"Besides the tables, chairs and lighting, the USB ports and power ports are the things that most affect my personal check-in experience."

The more Chen Jianhai talked about his previous tragic experience, the more frightening his expression became.

"I can say responsibly that in all the hotels I have stayed in, if you want to charge and connect to the power supply, you can only use the socket on the wall."

"But do we have enough outlets?"

"Lamps, TVs and all that hotel stuff just takes up all the sockets on the wall."

"If I'm going to charge my laptop, I'm going to have to find extra outlets."

"It would be even worse if I had to charge my phone while I was plugging in my computer cable."

"Even I was in a hotel, because I couldn't charge my laptop, tablet and mobile phone at the same time, so I had to bend down again and again to unplug and plug the power supply, so that one interface could be used repeatedly."

"In the end, I had no choice but to take my tools and sit in the executive lounge for most of the night."

When Chen Jianhai said this, the smile on his face gradually disappeared.

The atmosphere in the entire conference room also gradually solidified.

"I just feel uncomfortable from the perspective of an experiencer. What if I were our guest?"

"Will he give our hotel a good review when they need to rush out the manuscripts needed for work overnight, but they are crazy about a small socket?"

"The current guest has been spoiled, brothers!"

Chen Jianhai poked the table,

"Out of 100 service jobs, customers won't praise us for doing 99 of them well,"

"But if we do one thing badly, that thing will be infinitely magnified, and even become their inherent impression of the hotel."

"Although I am a junior in terms of running a hotel."

"But one thing is clear to me."

"Whether a hotel can be successfully opened depends on whether we can meet the needs of the largest target customer group."

"Our positioning is very clear, that is, to serve business people and business travelers who come to Zaomen for business trips."

"But are they satisfied with our service??"

Chen Jianhai's eyes gradually became sharper, and his tone of voice was no longer the gentle breeze at first.

"Even if we can't change the table because of the existing layout of the room."

"But at least can we provide our customers with a comfortable chair??"

"If our room is big enough, can we provide our guests with a table that is spacious enough to accommodate two people at the same time, with abundant power strips and USB ports?"

"It's not difficult for us to replace a table, a chair and a lamp?"

Chen Jianhai's eyes swept over the faces of the bosses one by one.

nowadays,
The hotel in Zaomen has basically been finalized, and the necessary hotel facilities and room structure are quite complete.

Any major changes, redecorations, drastic chopping and modification are all unrealistic.

As for Nanjiang Coconut Umbrella Hotel, which integrates 54 hotels into one to create an integrated resort hotel occupancy business model, it is even more difficult to even think about it!

What Chen Jianhai can do is to start from the perspective of a check-in experiencer and put forward his own opinions on these very small details that greatly affect the check-in experience.

"and!"

Chen Jianhai paused for a moment, and leaned back slightly, his sharp eyes swept across the crowd very impolitely.

"Except for the most basic desks and chairs, lights, sockets, etc., our room is not so very suitable for rest."

"I forgot which hotel it was. When I was seriously working late at night, the closet door suddenly opened."

"'Zi la',"

"The drawer closet just slid open by itself."

"I'm not going to lie to everyone. I was a big old man and I was so scared at the time."

"But I'm also thankful for this wardrobe. I was sleepy because of the desk lamp, but I was completely scared by this sound."

"Work efficiency has really improved."

"When I talk about this, I don't mean to ask everyone to replace the cabinets in the guest rooms."

"Let's just say, can't we add a few magnets to the wardrobe?"

Chen Jianhai once again questioned from the depths of his soul.

He felt it was justifiable for things like lamps, tables and chairs, and power strips.

After all, our hotels have been built for a long time. It is understandable that the fashionable and popular things in those days can't keep up with the times, and they are being gradually eliminated.

However, if such an error in details can still occur in infrastructure such as a wardrobe, it really shouldn't be!

It's a matter of attitude!
"The magnets don't cost much. I saw that they were sold online two days ago. Just stick two small iron pieces on the door of the cabinet, and you can suck them firmly by yourself."

"Let's buy it and put it on, is it difficult?"

"There are also meals,"

"The food and beverage prices in our hotels are really not expensive, and most of the hotels are under various restaurants, fast food restaurants and night markets. There are a lot of food choices for customers."

"But the cheap price and the rich variety of food around are not the reason why our hotel's cooking is not delicious!"

Even though Chen Jianhai tried his best to put a smile on his face and tried his best to be as humble and polite as possible,

However, after a long career as a boss and the experience of the president of the Coconut Umbrella Hotel Industry Association, he has subtly integrated into the aura of a leader.

When talking about specific issues,
Even though Chen Jianhai tried his best to control it,

But the coldness and seriousness between the corners of his eyes and the brows still flaunted like a lion, permeating the entire meeting room from every pore of his body.

"Have you ever had dinner at your hotel?"

Chen Jianhai asked softly.

"Is it tasty?"

There was a hint of questioning in Chen Jianhai's voice.

"I'll give an example."

Chen Jianhai compared his two hands to a roughly circular range, and showed them to the bosses.

"It's also a hotel. I won't say what the name of the hotel is."

"I also finished my work that night. I was hungry, so I went to the hotel restaurant to order a few dishes and have a bite."

"Hangjiao beef tenderloin on such a large plate, how much beef tenderloin is in it, you can guess."

Chen Jianhai looked at the bosses, and then shrunk the circle in his hand to one-third of its previous size.

"The amount of dishes is only these."

All the businessmen and bosses sitting here looked at Chen Jianhai, and their expressions had begun to become serious to varying degrees.

"Guess how many beef tenderloins there are?"

Chen Jianhai asked again.

Before everyone could speak, Chen Jianhai said:

"I counted them one by one, 14."

"Do you know how much these 14 beef fillets sold for?"

"78 dollars."

"In the small restaurant next to the hotel, there is also a dish of Hangjiao Beef Tenderloin."

"Do you know how much it is?"

"24 yuan, 20 beef fillets."

"so!"

Chen Jianhai leaned forward, and said in disbelief:
"Is our beef tenderloin gilded? Or is it imported?? Where is the expensive price reflected?"

"How do you let consumers choose?"

What Chen Jianhai said was as polite as possible, but when he thought of the plate of "Hangjiao Beef Tenderloin", he still smiled angrily.

He is also a businessman and a hotel owner.

It can be said responsibly,
One of the most important incomes of Langai, Jasmine and Lion Castle is catering.

A plate of Hangjiao Beef Tenderloin for 78 yuan can even be sold for 128 yuan in the hands of Xu Bo and the others.

However, their 128 yuan plate of Hangjiao Beef Tenderloin is absolutely worthy of the price in terms of meat quality, taste and dish size, and even the restaurant environment and staff service.

"Although we are running a business hotel, at least we can't make it too business-like when it comes to dining."

"Even if we can't lower the price, can we at least hire a few good chefs to make the food more delicious?"

When Chen Jianhai finished speaking, he couldn't help but patted the table.

"Bang!" sounded,
The atmosphere in the entire conference room was extremely awkward.

All the bosses sitting here had smiles on their faces just now, but now they all look embarrassed, and their faces look uglier than anyone else.

These people are much older than Chen Jianhai in terms of age, and all of them are in charge of the wind and rain in their own hotels.

Now that someone who is more than ten or twenty years younger than me slaps her head and face like this, no one can lose face!
Even Tong Tongsheng touched his chin unnaturally.

Seeing everyone's reaction, Chen Jianhai was startled.

Wipe... it's broken!
His temper was confiscated, so why did he show his attitude towards Big Brother Nanjiang.

"These are just some of my personal experiences and ideas, just as a reference for everyone."

Chen Jianhai smiled again, trying to reverse the already embarrassing atmosphere.

"Then you've said so much, what are we going to do?"

Tong Tongsheng spoke.

"Change the table, chair, lamp, press a few magnets, and change the cook?"

Chen Jianhai thought for a while, and said:

"I think those are the basics."

"Assuming that the assessment of the Advanced Hotel Industry Association starts after the year, the time left for us is less than 5 months."

"In the past five months, we have to complete reforms, attract tourists, and improve word-of-mouth and occupancy rates."

"Time is limited, and it is unrealistic to make large-scale changes."

"If you want to make a breakthrough, you can only start with these basic details that are low-cost and easy to change."

Chen Jianhai insisted on his opinion very much.

To be honest, if you want to say, what is the aspect he most wants to reform in these hotels.

That must be the parking lot!
Zaomen is not only attractive to cities across the country, but also to surrounding cities.

Sometimes for flexibility,
Many people will not choose high-speed rail for business trips, but prefer to drive by themselves.

However, the location of Zaomen is really too expensive. There are shops on both sides of the hotel, and most hotels are just two steps away from the subway station.

Apart from the dozen or so parking spaces in front of the hotel building, there is no extra space for guests to park.

This has also caused inconvenience to many guests on business trips.

Unfortunately, there is no solution to this problem.