Eternal Love Marriage

Guo Chen's glamorous pupils shrank suddenly.

"Ask for a full refund and want additional compensation?"

As soon as the words fell, Linda also quickly realized that the situation was wrong.

"Mr. Guo, what do you mean..."

"Don't jump to conclusions."

Calmly picking up the phone from the desk, Guo Chen opened the address book and made a call without hesitation.

"Ai Li, did the marketing department go through a rigorous investigation before the first batch of goods imported from the Japanese branch were sold to customers? Are there any quality problems with this batch of goods?"

After more than three months, Ai Li, who has served as the director of the marketing department, methodically took out a quality assurance certificate from a pile of folders in front of her, and flipped through it.

"Mr. Guo, I can assure you that after this batch of goods arrived at Guo's, we didn't find any quality problems.

Otherwise, I wouldn't sell directly to clients either. "

After getting the expected answer, Guo Chen's eyes flickered with dots of gloomy and cold light:

"Okay, I see, you immediately hand over the quality assurance certificate to Manager Wang of the after-sales department, and let him go to the first floor quickly!"

"Okay, Mr. Guo."

After hanging up the phone, Guo Chen got up quickly, looked at Linda who was waiting on the side, and said suddenly: "Linda, go to the warehouse to see if there is any remaining goods from the same batch, and then come to the first floor and tell me Answer!"

"Okay, Mr. Guo!"

Linda strode out of the office first.

Guo Chen immediately got into the elevator without delay.

It stands to reason that Guo's Group can almost be regarded as one of the best honest enterprises in China. It has never received complaints from customers. This time is really unprecedented!
Therefore, the customer who dared to speak so loudly and came aggressively was most likely——

There are people behind it!

……

At the same time, the hall on the first floor was already full of disturbances by a middle-aged man with a big belly.

"How can you be so dishonest in your business?
It was promised that there is a quality guarantee, and I just bought it for a day, and it almost disfigured my daughter! "

As soon as the words fell, an imposing voice came from the direction of the elevator:

"There is no evidence for what you say, sir, can you please show me the relevant proof?"

The man couldn't help but feel a shudder down his spine, and then he looked at Guo Chen who was walking towards him.

After calming down, he handed the phone to her again, with a sullen face:
"Look, here's a picture of her!
My daughter has to wear a mask even when she goes out. Everyone has commented on me. Do I want a refund and compensation? ! "

The girl in the photo had a scorched black scar on her right cheek that was not too deep or shallow, and she looked a bit unbearable to look at.

"This is the receipt issued by the hospital today, with a clear date on it!"

After receiving the receipt from the man, Guo Chen's eyes darkened, and he changed the subject:
"What should I call you?"

Quickly took away the receipt in Guo Chen's hand, the man put his hands on his chest, and said angrily, "My surname is Li."

Guo Chen asked in a friendly and polite manner:
"Mr. Li, how did your daughter get injured? Can you describe the specific process?"

After finishing speaking, the man lowered his eyes and looked sad:
"She goes to the gym for two hours every day, and to surprise her, that's why I buy sports watches.

But just last night, after she finished exercising, she just charged the watch, but found that it didn't respond, so she wanted to check what was going on.

As a result, as soon as I took a closer look, the watch suddenly exploded! "

As soon as the man finished describing what happened, Wang Mian, the manager of the after-sales department, walked over briskly.

Seeing this, Guo Chen opened his red lips lightly and said:

"Mr. Li, this is Wang Mian, the after-sales manager of our company. If you have any questions or needs, you can sit down and discuss with him in detail.

If it is really a quality problem, then our company will definitely make corresponding compensation. "

Seeing that Guo Chen's attitude was not bad, the man simply stopped talking angrily, his frowns that were tightly knit together relaxed a little, and nodded:

"Okay, let's sit down and talk!"

Wang Mian nodded to Guo Chen, and brought the man and a related person from the Municipal Labor Bureau into the reception room.

Not long after the two left, Linda got off the elevator panting, and trotted to Guo Chen's side:

"Mr. Guo, there are still the same batch of goods in the warehouse!"

Guo Chen, who already had a preliminary guess about everything, stopped talking, and pointed to the direction of the elevator, "Okay, let's go up, let's go back to the office and talk."

……

After returning to the president's office, Linda raised the doubts in her heart.

"Mr. Guo, do you think this client did this just to ruin Guo's reputation?"

Regarding Linda's question, Guo Chen expressed noncommittal, "This Mr. Li is very well prepared, and the anxiety on his face doesn't seem to be faking."

Linda couldn't believe it:

"Ah? Is it really our problem?"

Hearing this, Guo Chen shook his head seriously.

"No, I mean—

There may be another person behind this incident.

This Mr. Li and Mrs. Guo have no grievances or enmities, why did he go to such lengths to come here in person, and even complained to us? "

"I see!
But what should we do then? "

Thinking of this, Linda couldn't help being clueless and anxious.

Guo Chen's cold and beautiful eyes were still full of calmness, his red lips were slightly drawn, and he made a phone call unhurriedly.

The bell was picked up after a few rings.

"Hey, what else do you want to ask me to investigate?

To be honest, I am quite satisfied with the previous few things.

Hopefully this one will be challenging as well. "

Ah Chen had a colorful round rainbow lollipop in his mouth, and he couldn't speak clearly.

Guo Chen: "..."

Before Dare love, every time she asked him for help, he thought it was just a joke?
Really know how to enjoy it!

Thinking of this, Guo Chen's eyes flickered:
"Don't worry, I won't let you down this time!"

After talking with Ah Chen, Linda asked in puzzlement again:
"Mr. Guo, since it's not a quality problem, how should we deal with the customer's request for a full refund and compensation?"

Faced with such a bad and tough customer, is there really a way to convince the other party?

As soon as the words fell, Guo Chen just hooked the corners of his lips lightly, "This is the cleverness of the other party, the customer is God, we can only think from the perspective of the customer, and we must not act too much. strong.

However, before the products are sold, we will also sign corresponding contracts with our customers.

We never allow ourselves to be disadvantaged when drawing up treaties.

Even if there is a quality problem, at most it will compensate for the same product without quality problems.

As for the rest, feel free to leave it to Manager Wang! "